We stayed at Naxos Green Village for four nights as two couples. Overall, the hotel itself is in a very good location, with useful amenities and a lovely swimming pool. Our rooms were clean, comfortable and well maintained, and we genuinely enjoyed our time in Naxos.
Unfortunately, the attitude of some of the hotel staff seriously affected our experience. We contacted the hotel several times by email and WhatsApp before our arrival because we wanted to organise a small surprise for our friend’s 40th birthday. Our messages were repeatedly ignored, and no effort was made to help us arrange anything.
When we spoke to the staff in person, we found them quite rude, dismissive and sometimes rather snappy. They did not seem interested in helping with our requests or making us feel particularly welcome.
It is a shame because the hotel has a lot of potential. The location, pool and accommodation are all very good, but the customer service needs significant improvement. A warmer and more helpful attitude from the staff would have made our stay much more enjoyable.