Avoid This Navarre/Pensacola Beach HomeThis was by far the worst VRBO rental experience we’ve had.While the location was great, the property itself was not as advertised. It was listed as a three-bedroom home but is actually a two-bedroom house with an upstairs loft. The home was dirty, with stained furniture, dirty dishes, dust throughout, rusted laundry appliances, and visible water damage around windows and doors.Most concerning was the unsafe deck. The railing was extremely loose, and several deck boards flexed underfoot, creating a serious safety hazard. Because of these conditions, we decided not to stay and immediately contacted the host on the day of check-in.The host initially agreed to a full refund, but later reversed course and falsely claimed we had stayed at the property. After he stopped responding, we worked directly with VRBO and provided photos and videos documenting the safety issues. VRBO investigated the matter and ultimately issued us a full refund.The property and host were extremely disappointing, but VRBO’s customer service was excellent and handled the situation professionally.