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Hotel Aquaterra

3.0 star property

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Photo gallery for Hotel Aquaterra

Free daily buffet breakfast
Exterior
Interior
Lobby sitting area
Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry
$145
$145 nightly
$145 total
Feb 23 - Feb 24

Explore the area

View in a map
Manuel Bulnes 299, Natales, 6160000, 6160000
  • Place, Puerto Natales Casino
    ‪3 min walk‬
  • Place, Costanera
    ‪4 min walk‬
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Airport, Puerto Natales (PNT-Teniente J. Gallardo)
    ‪8 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Twin Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple Room, 3 Twin Beds

Standard Triple Room, 3 Twin Beds | Iron/ironing board, free cribs/infant beds, free rollaway beds

Standard Triple Room, 3 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About the neighborhood

Puerto Natales

With a stay at Hotel Aquaterra in Natales, you'll be within a 5-minute walk of History Museum and Puerto Natales Casino. .This hotel is 0.2 mi (0.3 km) from Última Esperanza Fjord and 0.4 mi (0.7 km) from Costanera.

What's nearby

  • History Museum - 1 min walk - 0.0 miles
  • Puerto Natales Casino - 3 min walk - 0.2 miles
  • Costanera - 4 min walk - 0.3 miles
  • Plaza de Armas - 5 min walk - 0.3 miles
  • Cueva del Milodon - 11 min walk - 0.6 miles

Getting around

  • Puerto Natales (PNT-Teniente J. Gallardo) - 9 min drive

Restaurants

  • ‪Café Artimaña - ‬3 min walk
  • ‪Baguales Brewery & Restaurant - ‬5 min walk
  • ‪Mesita Grande - ‬4 min walk
  • ‪El Bote Resto-Bar - ‬1 min walk
  • ‪Creperia Café y Té - ‬1 min walk

About this property

Hotel Aquaterra

Hotel Aquaterra offers 12 accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available.
Make yourself at home in one of the 12 guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Housekeeping is provided daily, and both irons/ironing boards and cribs/infant beds (complimentary) are available on request.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
Hotel Aquaterra has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Free offsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Aquaterra Natales
Aquaterra Natales
Hotel Aquaterra Hotel
Hotel Aquaterra Natales
Hotel Aquaterra Hotel Natales

Hotel Aquaterra Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 62 out of 88 reviews
Rating 8 - Good. 21 out of 88 reviews
Rating 6 - Okay. 3 out of 88 reviews
Rating 4 - Poor. 0 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Orlagh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all brilliant, the area is great and has lots of restaurant options. They provided luggage storage while we did the W and even allowed for earlier breakfast when we needed to leave at 5:30. The rooms were clean and super cosy to come back to after a rainy day.
Stayed 3 nights in Nov 2025

10/10 Excellent

Christina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Simple rooms but clean and uncluttered. Very warm. Great location.
Stayed 6 nights in Oct 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities

Easy stay in Puerto Natales

Service was excellent. We were able to store bags while hiking the W trek, they packed a breakfast “to go”. However, rooms were small. There was a common sitting room that was nice. Cab fare to the bus depot was 2,000 pesos or about $2 USD.
Stayed 1 night in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel, nothing fancy but comfortable. Walk to everything. Close to restaurants.
Stayed 1 night in Feb 2025

10/10 Excellent

Lalitha

Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I chose to stay at Aquaterra twice because we liked the reviews and the costs. We are glad we did. The location is great, the staff is wonderful, and the breakfast was a solid start to the day. The check in process was easy and the bed was super comfy. The restroom was nice for two people and there was a nice sitting area outside the rooms. The staff was very resourceful and very helpful with all our needs. We would recommend staying at the Aquaterra if you are ever in Puerto Natales. Great stay, great memories.
Stayed 1 night in Feb 2025

2/10 Terrible

Kathleen, Greenville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Christopher

Stayed 5 nights in Jan 2025

8/10 Good

Sibylla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like the convenient location to good restaurants eg Bote we appreciated to be able to have earlier breakfast bc of early tours if you have a car either you park on street or there is one parking spot in rear of hotel difficult to park but gets secured by gate Very nice room to relax bc rooms are rather small bathroom needs update and no more plastic shower curtain please think of our environment
Stayed 3 nights in Jan 2025

8/10 Good

Manon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly and accommodating staff

My mother and I only stayed one night but we enjoyed it. Every staff member was so friendly and eager to make our stay comfortable. We had to check out before breakfast hours since we had a bus to take and they prepared an early breakfast for us. The room was quite small but it was just fine for a night.
Stayed 1 night in Jan 2025

10/10 Excellent

Fiona, New Malden

Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acquaterra is a gem

Lovely one-night stay at Aquaterra. Everyone working there was friendly and helpful, the room was cute and cozy, and the included breakfast was quite nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Dusty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Fantastic experience. Wonderful staff, nice rooms and great location. Excellent breakfast included. Quiet at night.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, beautiful clean rooms and good breakfast in the morning. very walkable to pretty much everything around town
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flexible, professional, Accommodating
Stayed 1 night in Feb 2024

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was great; rooms were good, but the bathrooms are a bit small. If you get a room at the front of the hotel (as we did) there is a good deal of road noise. It does taper off at 1130PM or so, but is back at 6AM. Breakfast was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Basilio is so nice and helped me with my stay. Nice staff all around. Great hotel!
Stayed 2 nights in Feb 2024

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great aervice during a planned city power outage. I felt taken care of and was helped quickly despite no computer or internet available to assist check-in process.
Stayed 1 night in Jan 2024

8/10 Good

Shujie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and helpful. Location was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Pieter E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Patagonia family trip

Very friendly and helpful staff. Excellent location. Great breakfast
Stayed 3 nights in Dec 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed there for 1 night. Very nice staff. The hotel deco was fantastic1 Their warm breakfast is very good too.
Stayed 1 night in Dec 2023