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Grand Mercure Nasu Highlands Resort & Spa

Property class: 4

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Photo gallery for Grand Mercure Nasu Highlands Resort & Spa

Room
Exterior
A dimly lit lounge area with several wicker chairs and a sofa, a carpeted floor, and a wall with a gradient lighting effect.
A dimly lit room with wicker chairs and a small table, featuring a warm, orange ambient lighting.
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
The current price is $122
$109 nightly
$122 total
Nov 11 - Nov 12

Explore the area

View in a map
4449-2 Takakuhei, Nasu, Tochigi-ken, 325-0302
  • Place, Nasu Rindo Lake
    ‪12 min walk‬
  • Place, Nasu Rindo Lake View
    ‪14 min walk‬
  • Place, Emile Galle Museum
    ‪5 min drive‬
  • Airport, Fukushima (FKS)
    ‪68 min drive‬

Room options

View all photos for Classic Room (Japanese Style)

Room

Classic Room (Japanese Style)

7.6 out of 10
Good
(19 reviews)
  • 388 sq ft
  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Twin Room

A hotel room with a bed, a desk with a TV, a chair, a sofa, and a window with a view.

Classic Twin Room

7.8 out of 10
Good
(16 reviews)
  • 388 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Superior Twin Room

A hotel room with two beds, a sitting area with a table, a large window with a view, and a bathroom with a mirror and sink.

Superior Twin Room

9.0 out of 10
Wonderful
(12 reviews)
  • 388 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Twin Room (Japanese-Western Style)

A hotel room with two beds, a desk with a chair, a television, and a window with a view.

Classic Twin Room (Japanese-Western Style)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 7
  • 4 Twin Beds

View all photos for Classic Deluxe Suite

A spacious living room with a sofa, a flat-screen TV, a dining area with a table and chairs, and a view of the mountains through large windows.

Classic Deluxe Suite

  • Sleeps 6
  • 4 Twin Beds

View all photos for Room, Multiple Beds

Room

Room, Multiple Beds

  • Sleeps 7
  • 4 Twin Beds

View all photos for Family Superior Twin Kids Room

A hotel room with two beds, a sofa, a small table, and a large window with a view.

Family Superior Twin Kids Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Room, 3 Twin Beds (Superior, Baby Room)

A hotel room with a bed, a sofa, a crib, a round table, and a wall-mounted artwork.

Family Room, 3 Twin Beds (Superior, Baby Room)

  • Sleeps 6
  • 3 Twin Beds

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About the neighborhood

Nasu

Located in Nasu, Grand Mercure Nasu Highlands Resort & Spa is a 2-minute drive from Nasu Rindo Lake and 9 minutes from Nasu Safari Park. .This family-friendly hotel is 4.4 mi (7 km) from Fujishiro Seiji Museum and 5.3 mi (8.6 km) from Sessho-seki.

What's nearby

  • Nasu Rindo Lake - 12 min walk - 0.7 miles
  • Nasu Rindo Lake View - 14 min walk - 0.8 miles
  • Nasu Trick Art Museum - 18 min walk - 1.0 mile
  • SL Land Museum - 5 min drive - 1.5 miles
  • Emile Galle Museum - 5 min drive - 1.5 miles

Getting around

  • Kuroiso Station - 22 min drive
  • Fukushima Airport (FKS) - 99 min drive

Restaurants

  • ‪レストラン蒸気機関車 - ‬4 min drive
  • ‪NASUバイキング エルバージュ - ‬6 min drive
  • ‪ONIBUS COFFEE - ‬4 min drive
  • ‪那須の恵みMekke! ブッフェ&マルシェ - ‬12 min walk
  • ‪和匠ダイニング 菜す乃 - ‬6 min drive

About this property

Grand Mercure Nasu Highlands Resort & Spa

Grand Mercure Nasu Highlands Resort & Spa offers 189 accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. This Nasu hotel provides complimentary wireless Internet access. Housekeeping is offered on request and irons/ironing boards can be requested.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Stay in one of 189 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, housekeeping is provided on request, and you can request irons/ironing boards.
Enjoy a range of recreational amenities, including hot springs, a sauna, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and shopping on site.
Grab dinner at Le　SENSORIEL, a restaurant that specializes in local and international cuisine. You can also grab snacks at the coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 9:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Event facilities at this hotel consist of conference space and 6 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
Le　SENSORIEL - This buffet restaurant specializes in local and international cuisine and serves breakfast and dinner. Open daily.

All inclusive details

All-inclusive room rates at Grand Mercure Nasu Highlands Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,960 per person
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Le　SENSORIEL

Things to do

  • Arcade/game room
  • Children's pool
  • Hot springs
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • 6 meeting rooms
  • Conference space

Outdoors

  • Garden

Spa

  • Hot springs
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Mini-fridge

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3960 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Rindoko Royal Hotel Nasu
Rindoko Royal Hotel
Rindoko Royal Nasu
Rindoko Royal
Rindoko Royal Hotel Japan/Nasu-Gun
Royal NASU
Royal Hotel Nasu Japan/Nasu-Gun
Royal Hotel NASU
Mercure Nasu Highlands & Nasu
Grand Mercure Nasu Highlands Resort & Spa Nasu
Grand Mercure Nasu Highlands Resort & Spa Hotel
Grand Mercure Nasu Highlands Resort & Spa Hotel Nasu

Grand Mercure Nasu Highlands Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 211 out of 497 reviews
Rating 8 - Good. 193 out of 497 reviews
Rating 6 - Okay. 63 out of 497 reviews
Rating 4 - Poor. 19 out of 497 reviews
Rating 2 - Terrible. 11 out of 497 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great service, clean and friendly staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Serene child friendly
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids pool and playgrounds are nice for children.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious rooms, friendly and helpful service, clean and relaxing onsen. Best bonus is free flow drinks (soft drinks, coffee and lots of alcohol) and snacks in the afternoons and nights!
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Disliked: Staff & service
Would have been ideal if you are traveling with small children.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I first read the reviews, I was reluctant to book this hotel. But I saw some recent photos that the hotel has been renovated. Everything provided was very professional and clean. The queue management at the restaurant for both breakfast and dinner was very efficient. Free-flow alcohol beverages was a plus.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

We have an amazing time! From the check in to the arrival celebration. The rooms were amazing and so large! The onsen was very family friendly. Play spaces indoor and out were outstanding. Breakfast left us speechless. Our only regret is not getting dinner. Such an amazing experience
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quite remote and you need a car to get around Nasu as there is nothing in walking distance, however snacks and drinks were complimentary each day at set hours, mineral outdoor onsen/spar was perfect and staff were amazing. Airconditioning was disappointing as it was preset with the main hotel and could not change temperature only adjust fan. Views were amazing from the restaurant and breakfast bar. Many young children when we stayed as the hotel focuses on kids with indoor and outdoor playground. Overall very nice hotel with amazing staff and great place to base yourself and explore Nasu with a car.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great Install translate before you go Ask for a bus timetable and the free tickets you get as part of your stay Uber does not work out near Nasu, no uber eats or car rides Install go taxi, it's there uber equivalent Food is scarce around the hotel so plan ahead and get food from the local shops, family marts are great, 7elevens are ok to If you eat at the buffet restaurant at the hotel you need to book it as part of the hotel booking. We did not and it cost me $214 (aud) for 2 adults and 1 child, we didn't know this ahead of time. The hot springs / baths are a no cloths zone, kids 6 and older and men and woman are just all in the same water together naked, nothing against there culture it just wasn't for me. There are claw machines absolutely everywhere in Japan so if your taking kids be sure to always have some coins on you, they range for 100¥ to 500¥ Nasu highlands park was amazing Nasu safari park was good, very small but pretty cool getting up so close with so many animals.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ビュッフェは種類が豊富で、とても満足できました。宿泊前に食事の口コミを見たところ評価があまり良くなかったため少し不安でしたが、実際には料理も美味しく、まったく問題ありませんでした。 ただ、長期連泊の場合は毎日同じメニューになるため、その点は改善されるとさらに良いと思います。 ホテル全体としては、子ども連れやファミリーにはとても過ごしやすいホテルでした。また機会があれば、ぜひ利用したいと思います。
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかった
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉に行く時用のタオルやそれを入れるカバンなどがあったら嬉しいです。
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供が遊べる所が多くありチェックインからチェックアウトまでいっぱい遊びつくせました。 マザー牧場も近く外に遊びに行くのもアクセスし易く立地も最高でした。 強いて言うなら客室の空調が思ったよりも強くならず、もう少し空調が効くと良いかなと思います。
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お酒好きには最高のホテルでした！子供もたくさん遊べる場所があり大満足でした。ここにずっと住みたいと6歳の息子が帰る時に泣いていました笑 また行きたいと思います！ありがとうございました！
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
家族旅行に最適です。全て素晴らしいです。
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
問い合わせ対応が全く要領を得ず、余計なやり取りに時間を使った挙げ句、誤った情報を案内されました。。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
15時チェックインの前でも遊ばせていただけて非常に助かりました！ 山の中だし半端な時間に着いてしまったからどうしようかと思っていましたが、近所に魅力的なお店や施設も沢山あったので、お金の心配がなければ遊び放題だと思います。 売店にオムツが売ってあったり、助かる要素が数えきれないです。 スタッフの方々も優しく、宿泊客も皆さん小さいお子様のいるご家族や理解ある方々だったので最高でした！ 露天風呂の石がザラザラで子どもが痛がったのと、アメニティに髪ゴムがあれば嬉しいなと思いました。 また是非予約させて頂きたいと思います。 ありがとうございました！
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
小さな子供連れ家族が多く、夕食朝食とも子供の泣き声のうるさいことには閉口した。またブッフェの慌ただしさ、割り込みなどのマナーの無い客を散見し、気分の良いものではなかった。 施設の優雅さ、空間の広さ、那須の自然、食事のクオリティの高さなど、大変良い面があるのに、全く台無しである。 敢えて小さな子供連れの客層を呼び込むコンセプトはいかがなものか。社会あるいは教育の問題とも思うが。
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
朝食の時間枠が60分なのですが、時間通りに行っても皆さん早めに来て案内が開始されるまで入り口に並んでいます。時間になると順番に案内されるのですが、実際案内されるまで5〜10分待ちます。その分の時間は利用時間から引いてもらえませんので、8:00に行って列に並んで実際席についたのが8:10でも終了の時間は9:00でした。 子ども用に離乳食が入り口の後ろに置いてありますが、赤ちゃんを抱っこしていても特に案内はされないので、自分でどれをもらえるのか、小分けの器はあるかなどを聞いてレンジで温めて席であげます。 8:10に席について8:15から離乳食をあげはじめると子どもが離乳食を食べ終わる頃にはもう8:40ぐらいになっているので親の食べられる時間は20分、料理を取りに行ってる時間を引いたら実質15分ぐらいしかなかったので朝食を食べるのはとっても忙しいかったです。 朝食の利用時間をどうにかしてくれたらもっと楽しく過ごせたなぁというところだけは残念でしたがそれ以外は概ね満足させていただきました。 スタッフの方は、人によってとてもホスピタリティ溢れる方とそうでない方がはっきりと分かれる感じでした。 私たちは嫌な対応はされませんでしたが、他の方への対応でちょっと可哀想な目に合っている方はいました。 でも基本的に優しい方が多いとは思います。 朝食は最低限コーヒーぐらい飲めればいいな、ぐらいの気持ちでいけばガッカリしなくてすみそうなので、次回はそのぐらいの気持ちでまた利用したいと思いました！
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供連れのたくさん遊び場があってよかったです。
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設、お部屋、温泉浴場はとても清潔でした 朝夕の食事はバイキングでしたが質は普通ですが種類は沢山ありとても満足でした
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
各地メルキュール利用致しますが、 リピーターになりますねー
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
客室とても綺麗でした。 ですが思ってたよりもバイキングのレパートリーは少なく、大浴場も滑りが少しありました。 子供の遊ぶ施設は良くて子供たちはとても楽しそうでした！
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
３歳と７歳の子連れでうかがいました。 以前と比べてとてもきれいにリニューアルされていてとても良かったです。 お部屋もお風呂も食事も良かったです！
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities
영유아동반 가족단위가 많네요. 좀 정신없지만 그리 나쁘진 않아요.
Stayed 1 night in Apr 2026