6/10 Okay
John Paul P., Sault Ste Marie, Ontario, Canada
Apr 15, 2026
Disliked: Cleanliness
Positives: Property is well-located with nice floor plan in a quiet neighbourhood. The pool is a nice feature.Negatives: We arrived after dark. Courtyard is not well lit so it was difficult to determine which unit we rented. After a long travel day we arrived to a dirty unit. Kitchen was dirty including the stove, oven and microwave, sticky food on refrigerator shelves, dirty dishes, counter tops sticky, food left in cupboards, coffee pot warn and dirty. Laundry-room piled with dirty towels. Main ensuite and main bathroom showers and toilets were very filthy and trash cans full from prior tenant. Floors in unit were soiled and covered in dog hair. The area rug, apart from being worn, was covered in loads of dog hair. Livingroom sofas worn and tired. Throw pillows soiled. No vacuum cleaner or broom on site but provided after we requested. Burned out lights in bathroom and walk-in closet. Not a great start to a vacation. Considered getting a hotel on first evening and cancelling booking.Management apologized and sent cleaners the following morning. We vacuumed a pile of dog hair off the area rug after they left stirring up dander and an allergic reaction. We were promised a refund of the cleaning fee as token compensation but that promise was never honoured. Spent money on new blankets to cover the sofas, pillows, bedding, cutlery, coffee pot, etc. to make place liveable. The condition of our unit reflected a lack of pride of ownership and attention.
John Paul P.
Stayed 27 nights in Mar 2026