- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to do Nanjing
How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three. Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay. The hotel itself was typical Hilton, topline, comfortable and clean. It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.