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The Crossroads Hotel Westlands

Property class: 3

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Photo gallery for The Crossroads Hotel Westlands

A compact living space with a kitchenette, a sofa with plaid cushions, and a small ottoman.
A hotel reception area with a receptionist, a guest with a suitcase, and a decorative plant.
A multi-story building with a modern architectural design, featuring balconies with green plants and a visible sign for 'Crossroad Plaza'.
A hotel room with a large bed, two bedside tables, a nightstand, a wardrobe, and a wall-mounted air conditioner.
A balcony with artificial grass, wicker chairs, and a table set with glasses and bottles.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Air conditioning
  • Business services
The current price is $73
$62 nightly
$73 total
Total with taxes and fees
Sep 1 - Sep 2

Explore the area

View in a map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪12 min walk‬
  • Place, Nairobi National Museum
    ‪12 min walk‬
  • Place, Sarit Centre
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

A hotel room with a large bed, wooden headboard, two bedside tables, and two wall-mounted light fixtures.

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Superior Twin Room

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Comfort Triple Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(3 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

A hotel room with a large bed, two bedside tables, a nightstand, a wardrobe, and a wall-mounted air conditioner.

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

A hotel room with a large bed, a desk, a chair, and a nightstand with a lamp.

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Studio Suite

A hotel room with a bed, a sofa, a desk with a telephone, and a TV.

Executive Studio Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

A living room with a sofa set, a coffee table, and a red plaid throw pillow.

Premium Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Nairobi

With a stay at The Crossroads Hotel Westlands in Nairobi (Westlands), you'll be within a 15-minute walk of Nairobi National Museum and Sarit Centre. .This hotel is 1.9 mi (3 km) from Aga Khan University Hospital, Nairobi and 3.7 mi (6 km) from Yaya Centre.

What's nearby

  • University of Nairobi - 12 min walk - 0.7 miles
  • Nairobi National Museum - 12 min walk - 0.7 miles
  • Sarit Centre - 15 min walk - 0.8 miles
  • Kenya National Theatre - 2 min drive - 1.0 mile
  • Westgate Shopping Mall - 2 min drive - 1.2 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪270° Rooftop - ‬19 min walk
  • ‪Mughal Indian Cuisine - ‬1 min walk
  • ‪Alloy - ‬17 min walk
  • ‪68 Library - ‬9 min walk
  • ‪Brew Bistro & Lounge - ‬9 min walk

About this property

The Crossroads Hotel Westlands

The Crossroads Hotel Westlands offers 34 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 43-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 34 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Full breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. Planning an event in Nairobi? This hotel has 710 square feet (66 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
1 child per adult, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

The Crossroads Hotel Westlands Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 105 out of 172 reviews
Rating 8 - Good. 47 out of 172 reviews
Rating 6 - Okay. 10 out of 172 reviews
Rating 4 - Poor. 8 out of 172 reviews
Rating 2 - Terrible. 2 out of 172 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Timour

Liked: Cleanliness, staff & service, amenities
Great location, nice room, friendly staff.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay, quiet room with amazing view
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. Staff is super friendly, breakfast is perfect and location is ideal :)
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed so much at the hotel..great bar with amazing view, room service amazing and super clean room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Nagib

Liked: Staff & service, property conditions & facilities
Clean room, staff superb, btrakfast no so good.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable and safe place to stay in Nairobi. I've spent several nights over the past few years at this hotel and it's always a easy choice.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in Nairobi, close to everything
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, the property is clean and well kept, there are security men so the place is safe. I have stayed here a few times and will continue to as it is close to the stores, nightlife, pretty much anything. I've had pleasant stay here❣️
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your great hospitality as always :)
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect - hot strong pressure of water, super comfy bed, netflix, fast wifi. The breakfast is very tasty and the pancakes are my addiction. My favourite hotel in Nairobi :)
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and comfortable, but more importantly, the staff is truly amazing. They have been very accomodating and go above and beyond.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

conny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was very simple. didn't taste much
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Clean room, amazing staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and safe. Top notch staff

Great stay as always
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff :)
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities
Clean, very nice staff and high standard room
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simple and safe - great value for the money. The staff is helpful and professional. Everything is super clean. The breakfast is decent and a good option if you are in a hurry. Internet can be spotty and there were a couple of brief power outages, probably not the hotel's fault but the Nairobi grid. Highly recommend!
Stayed 3 nights in Mar 2026
Verified review

4/10 Poor

James

Too many people
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Excellent staff including security. Everything was clean. Responsive.
Stayed 12 nights in Feb 2026
Verified review

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at The Crossroads Hotel Westlands during my time in Nairobi, and I honestly had such a great experience. Everything about this hotel exceeded my expectations. The staff were warm, welcoming, and always ready to help with a smile. A very special thank you to Winnie and Winfred — both of them treated us like family from the moment we arrived. Their kindness and genuine hospitality made our stay feel comfortable and memorable. One thing I especially want to praise is the breakfast. It was absolutely amazing every morning — fresh, delicious, and clearly prepared with great care and effort. Easily one of the best hotel breakfasts I’ve had during my travels. I highly recommend this hotel to anyone visiting Nairobi. Great people, great service, and a wonderful atmosphere. Thank you again for making our stay so special!
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

joseph

Liked: Cleanliness, staff & service
Included breakfast average at best, half the items cold
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

FLORENCE

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026