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CheapTickets Verified Reviews
Wonderful!
4.5 of 5 guest rating
Room type Options Nightly price Book
Superior Room
Room with view
474 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Executive Suite
Room with view
549 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Suite, Garden Area
538 square feet
1 Queen Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Deluxe Room
Room with view
280 square feet
1 Queen Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Business Suite
Room with view
624 square feet
1 King Bed
Room sleeps 2 guests
(up to 1 child)
Select dates to see price

Get an overview of this hotel
Luxury hotel connected to the convention center in Nairobi with 3 restaurants

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
Business center
Laundry facilities

With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, a 4-minute drive from University of Nairobi and 14 minutes from Yaya Centre. This 5-star hotel is 7.3 mi (11.8 km) from Nairobi National Park and 5.6 mi (9.1 km) from United Nations Office at Nairobi.

Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Enjoy international cuisine at Cafe Magreb Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Nairobi? This hotel has facilities measuring 4844 square feet (450 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Nairobi Serena Hotel features an outdoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges, a swim-up bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center. Event facilities measuring 4844 square feet (450 square meters) include conference space. This Art Deco hotel also offers a children's pool, a fitness center, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site. A total renovation of this property was completed in September 2019.

Nairobi Serena Hotel has designated areas for smoking.

  • Bar/lounge
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Outdoor pool
  • Conference space size (meters) - 450
  • Number of meeting rooms - 8
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Total number of rooms - 199
  • Number of floors - 7
  • Number of buildings/towers - 3
  • Airport transportation (surcharge)
  • Golf caddy
  • Number of bars/lounges - 2
  • Full-service spa
  • Swim-up bar
  • Conference space
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 1962
  • Coffee shop or café
  • Steam room
  • Free WiFi
  • Sauna
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Conference space size (feet) - 4844
  • Banquet hall
  • Laundry facilities
  • Garden
  • Free newspapers in lobby

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Italian

Parking

Free self parking

Room Amenities

Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

  • Air conditioning
  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Room service (24 hours)
  • Designer toiletries
  • Desk
  • Pay movies
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • In-room childcare (surcharge)
  • In-room massage available
  • Separate bathtub and shower
  • In-room safe (laptop compatible)
  • Satellite TV service
  • Free WiFi
  • Individually furnished
  • LCD TV
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.

The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.

The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Things to Do

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 4
  • Steam room in spa
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at noon

Check-in time ends at midnight

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KES 10200 per night.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Staff wears personal protective equipment

Debit cards not accepted

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Property follows sanitization practices of Safe Travels (WTTC - Global)

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Guests will receive an email with special check-in instructions

Property confirms they are implementing enhanced cleaning measures

Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in fee: 75 percent of room rate (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 75 percent of room rate (subject to availability)
  • Rollaway bed fee: KES 10200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Hotel Nairobi Serena
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel
  • Nairobi Serena Hotel Hotel
  • Nairobi Serena Hotel Nairobi
  • Nairobi Serena Hotel Hotel Nairobi

We should mention

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Awards & Affiliations

The property is a member of the Leading Hotels of the World.

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