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Nairobi Serena Hotel

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Outdoor pool
Executive Suite | Minibar, in-room safe, individually furnished, desk
Executive lounge
Lobby
Breakfast, lunch, dinner and brunch served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $212
$180 nightly
$212 total
Total with taxes and fees
Jun 27 - Jun 28

Explore the area

View in a map
Kenyatta Avenue / Processional Way, Nairobi
  • Place, Central Park
    ‪1 min walk‬
  • Place, Uhuru Park
    ‪2 min walk‬
  • Place, University of Nairobi
    ‪12 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2
  • Free WiFi

View all photos for Chale Presidential Suite

Minibar, in-room safe, individually furnished, desk

Chale Presidential Suite

  • Sleeps 2
  • Free WiFi

Executive Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

Premium Room | Minibar, in-room safe, individually furnished, desk

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Queen Room

Minibar, in-room safe, individually furnished, desk

Deluxe Queen Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually furnished, desk

Superior Room

  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Similar properties

Outdoor pool, sun loungers
Hilton Garden Inn Nairobi Airport
Embakasi
  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 968 reviews
$126 nightly
The price is $148
Jun 22 - Jun 23
Total with taxes and fees
Hilton Garden Inn Nairobi Airport

About the neighborhood

Nairobi

With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, within a 10-minute walk of Uhuru Park and University of Nairobi. .This family-friendly hotel is 1.6 mi (2.5 km) from Nairobi Hospital and 2.8 mi (4.5 km) from The Aga Khan University Hospital.

What's nearby

  • Central Park - 1 min walk - 0.1 miles
  • Uhuru Park - 2 min walk - 0.1 miles
  • University of Nairobi - 12 min walk - 0.6 miles
  • City Market - 13 min walk - 0.7 miles
  • Kenyatta International Convention Centre - 17 min walk - 0.9 miles

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • ‪Bricklayers Arms - ‬3 min walk
  • The Serena Nairobi Hotel
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Pointzero Coffee - ‬6 min walk
  • ‪Mwendaz - ‬10 min walk

About this property

Nairobi Serena Hotel

Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by Cafe Magreb Restaurant for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 4844 square feet (450 square meters) of space consisting of conference space and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.
The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.
The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 245 out of 334 reviews
Rating 8 - Good. 66 out of 334 reviews
Rating 6 - Okay. 15 out of 334 reviews
Rating 4 - Poor. 5 out of 334 reviews
Rating 2 - Terrible. 3 out of 334 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely gorgeous property with beautiful, helpful staff and delicious meals. can't wait to go again and again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

daniel

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and close to the Airport .
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Akhil

Liked: Cleanliness, amenities, property conditions & facilities
The staff make it really a 5 star
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Mumtaz

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful and the staff were very professional. Location is convenient. I found the restaurants within the hotel expensive.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Staff was very friendly. Great location. Great view.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Friendly staff.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Endia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great food and helpful staff.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. We really enjoyed Francis playing jazz music on the piano. Staff is very attentive. We felt safe there. They have a lovely pool. Rooms are nice and clean.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Audrey

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely the best hotel in Nairobi
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

stuart

Liked: Cleanliness, amenities, property conditions & facilities
Great service - friendly staff
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Nick

Liked: Cleanliness
We did Ambesoli and due to traffic the trip as mentioned in their itinerary took 13 hours was very nice Breakfast was very good and staff and service excellent
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Rahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and athentic 5 star hotel
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Fatima Toluwalase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay here but great experience overall.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
I had a lovely stay at Hotel Serena. The staff were so sweet and helpful. There is a good choice of restaurants and a nice bar to have a casual drink at. The hotel is in a good location as it is in the pick up area for tours. I was here for five nights and went out for day trips each day. It felt like a home from home.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities
The grand old lady from 1976 by the park in downtown Nairobi is still going strong. Excellent security and service, good variety of restaurants and food types, very clean pool area and attentive, super-friendly staff. We will be back!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff and food!
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Chinedum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and friendly staff. The airport shuttle for $40 is a NO for me though, considered high as Uber can easily get to same airport for around KS1000
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Guillaume Valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect during my 1week stay
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Melinda Wenner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, prime location and fantastic amenities.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greeat service and kind staff
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

It was a very good hotel with excellent pool and restaurant
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jay

Liked: Staff & service, property conditions & facilities
Very nice hotel
Stayed 2 nights in Apr 2024