See all properties

Fairmont The Norfolk

Choose dates to view prices

Photo gallery for Fairmont The Norfolk

A balcony with wicker furniture, a table with fruits and flowers, and a view of surrounding buildings and trees.
Property video
A spacious living area with a sofa, coffee table, and decorative plants.
A spacious bar area with a long counter, multiple hanging light fixtures, and a variety of glassware on display.
A grand lobby with a piano, plush seating, and a 'CIN CIN' sign.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $225
$193 nightly
$225 total
Total with taxes and fees
Aug 7 - Aug 8

Explore the area

View in a map
Harry Thuku Road, PO Box 58581, Nairobi, 00200
  • Place, University of Nairobi
    ‪1 min walk‬
  • Place, Kenya National Theatre
    ‪2 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪18 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

10.0 out of 10
Exceptional
(4 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 2 Twin Beds

  • Garden view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, 2 Twin Beds

A hotel room with two single beds, a chair, a small table with a fruit bowl, and two bedside lamps.

Twin Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk with a telephone, a television, a chair, and a small table with a magazine.

Room, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Norfolk Signature Suite with King Bed

A hotel room with a large bed, two bedside tables, a nightstand, a window with curtains, and framed artwork on the wall.

Norfolk Signature Suite with King Bed

  • Garden view
  • 850 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed

A neatly made bed with two pillows, flanked by two bedside tables with lamps, and framed artwork above.

Deluxe Suite, 1 King Bed

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a large bed, a sofa, a small table with a lamp, and a view of a tropical garden through a large window.

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 850 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Suite, 1 Queen Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a view of the outside.

Superior Suite, 1 Queen Bed

  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, two bedside lamps, a tray with tea and sugar, a laptop, and a cup of coffee on a table.

Family Room, Multiple Beds

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Family Room

A hotel room with a bed, desk, chair, and a view of a garden.

Deluxe Family Room

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

Similar properties

Outdoor pool, sun loungers
Villa Rosa Kempinski
Westlands
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 598 reviews
$210 nightly
The price is $245
Aug 8 - Aug 9
Total with taxes and fees
Villa Rosa Kempinski

About the neighborhood

Nairobi

A stay at Fairmont The Norfolk places you in the heart of Nairobi, steps from University of Nairobi and a 4-minute drive from Kenyatta International Convention Centre. .This family-friendly hotel is 2.4 mi (3.9 km) from Sarit Centre and 3.4 mi (5.5 km) from Yaya Centre.

What's nearby

  • University of Nairobi - 1 min walk - 0.0 miles
  • Kenya National Theatre - 2 min walk - 0.1 miles
  • City Market - 8 min walk - 0.5 miles
  • City Square - 17 min walk - 0.9 miles
  • Kenyatta International Convention Centre - 18 min walk - 1.0 mile

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 28 min drive

Restaurants

  • ‪Sno-Cream (Kenya House) - ‬7 min walk
  • ‪Number 7 - ‬6 min walk
  • ‪KBC bar (AFCO Base) - ‬4 min walk
  • ‪Delta Mini Bar - ‬5 min walk
  • ‪Saapé - ‬7 min walk

About this property

Fairmont The Norfolk

Fairmont The Norfolk offers 170 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 170 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy international cuisine at Lord Delamere Terrace, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. Children aged 5 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Nairobi? This hotel has 2196 square feet (204 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Children aged 5 and younger eat free breakfast.
Lord Delamere Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tatu Restaurant - This steakhouse specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lord Delamere Terrace
  • Tatu Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's games
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (2,196 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • High-pile carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1904
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 5 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KES 30 for adults and KES 15 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Fairmont The Norfolk Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 154 out of 220 reviews
Rating 8 - Good. 42 out of 220 reviews
Rating 6 - Okay. 15 out of 220 reviews
Rating 4 - Poor. 5 out of 220 reviews
Rating 2 - Terrible. 4 out of 220 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most wonderful places on the planet.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tobias

Liked: Cleanliness, amenities, property conditions & facilities
Amazing continental hotel with rich history
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Erdene

Liked: Cleanliness, amenities, property conditions & facilities
Charming hotel with amazing staff.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness
So good I didn’t want to leave the hotel to tour.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast great, hotel amenities, decor, staff, room, patio excellent.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very friendly staff, great food
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very good level of service.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful oasis in busy Nairobi!

Superb service, lovely grounds, and very spacious and comfortable room!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend.
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great! Breakfast is great property is beautiful
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great room and pool
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and get staff
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We felt at home here. The staff was genuinely kind and attentive.
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Hadrien

Excellent all round - especially the staff
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in downtown Nairobi.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel….
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay in bustling Nairobi!

The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is.
Verified

10/10 Excellent

freddie

Liked: Property conditions & facilities, room comfort
Fantastic
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Stayed 5 nights in Mar 2023
Verified

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Cato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A returning guest

I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff.
Stayed 3 nights in Feb 2025