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Cloud Hotel & Suites

4.0 star property

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Photo gallery for Cloud Hotel & Suites

Breakfast, lunch served; local and international cuisine, pool views
Bar (on property)
Fitness facility
Indoor pool, outdoor pool, free cabanas, pool umbrellas
Premium bedding, in-room safe, desk, soundproofing

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Air conditioning
  • Breakfast available
  • Room service
$56
$48 nightly
$56 total
Total with taxes and fees
Dec 15 - Dec 16

Explore the area

View in a map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
  • Place, Diamond Plaza II
    ‪1 min walk‬
  • Place, The Aga Khan University Hospital
    ‪8 min walk‬
  • Place, Aga Khan University Nairobi
    ‪13 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double or Twin Room

9.6 out of 10
Exceptional
(10 reviews)
  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, soundproofing

Suite

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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About the neighborhood

Nairobi

With a stay at Cloud Hotel & Suites in Nairobi (Parklands), you'll be within a 15-minute drive of Thika Road Mall and Nairobi National Park. .This hotel is 0.1 mi (0.1 km) from Diamond Plaza II and 0.7 mi (1.2 km) from Aga Khan University Nairobi.

What's nearby

  • Diamond Plaza II - 1 min walk - 0.1 miles
  • The Aga Khan University Hospital - 8 min walk - 0.5 miles
  • Aga Khan University Nairobi - 13 min walk - 0.7 miles
  • University of Nairobi - 3 min drive - 1.4 miles
  • Sarit Centre - 4 min drive - 1.4 miles

Getting around

  • Syokimau Station - 33 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive

Restaurants

  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Red Ginger - ‬7 min walk
  • ‪Hashmi’s Bbq - ‬1 min walk
  • ‪Shangrila - ‬1 min walk

About this property

Cloud Hotel & Suites

Hotel connected to a shopping center in Nairobi with free parking
Cloud Hotel & Suites offers 39 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 39 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks.
Be sure to enjoy recreational amenities, including an outdoor pool, an indoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite to eat at the hotel's restaurant, where you can take in the pool view and dine alfresco. Or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Onsite venue - Overlooking the pool, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Cloud Hotel & Suites Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 107 reviews
Rating 8 - Good. 37 out of 107 reviews
Rating 6 - Okay. 13 out of 107 reviews
Rating 4 - Poor. 13 out of 107 reviews
Rating 2 - Terrible. 12 out of 107 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cecil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2025

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025

4/10 Poor

Pratik

Stayed 6 nights in Mar 2025

10/10 Excellent

Amandeep

Stayed 1 night in Nov 2024

10/10 Excellent

Amandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

CRYOLOGISTICS

Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024

4/10 Poor

Brendan

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere
Stayed 3 nights in Oct 2024

10/10 Excellent

Arvind

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Cecil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cecil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024

8/10 Good

Cecil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024

10/10 Excellent

Adeniran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024

10/10 Excellent

Simone

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

2/10 Terrible

Abdiyare

Disliked: Staff & service, property conditions & facilities
Very bad
Stayed 1 night in Feb 2024

8/10 Good

Kathryn

Stayed 2 nights in Jan 2024

4/10 Poor

Cassandra

Disliked: Staff & service, property conditions & facilities
I would not stay there again at that price
Stayed 1 night in Nov 2023

10/10 Excellent

Arifa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023

2/10 Terrible

Taylor

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Our hotel room was extremely small, and the beds felt like box springs. Not to mention their was a party going on upstairs in the banquet hall that went until 3 in the morning. So no sleep from all the noise and bad beds. The pool and jacuzzi was filthy. The hotel was also hard to find as it is inside a shopping mall on the top floor.

4/10 Poor

Michael

Stayed 2 nights in Jul 2023