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Mercure Nagano Matsushiro Resort & Spa

4.0 star property

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Photo gallery for Mercure Nagano Matsushiro Resort & Spa

In-room safe, desk, iron/ironing board (on request), WiFi (free)
A hotel room with a large window, a bed, a TV, a dining table, and a sliding door.
A spacious lobby with a central circular light fixture, multiple floors, and a staircase.
A spacious lobby with high ceilings, multiple levels, and modern lighting fixtures.
A hotel room with tatami mats, a bed, a TV, a desk, and a view of mountains.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is $73
$67 nightly
$73 total
Aug 25 - Aug 26

Explore the area

View in a map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Place, Matsushiro Castle
    ‪11 min walk‬
  • Place, Sanada House
    ‪14 min walk‬
  • Place, Matsushiro Underground Imperial Headquarters
    ‪4 min drive‬

Room options

View all photos for Classic Room, Japanese style, 4 Futon beds, Mountain view

Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, Japanese style, 4 Futon beds, Mountain view

7.8 out of 10
Good
(10 reviews)
  • Sleeps 7
  • 4 Twin Futons
  • Free WiFi

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, 1 Double Bed with Sofa bed, Mountain View

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room with 2 single beds and 1 sofa bed, Mountain view

8.4 out of 10
Very good
(53 reviews)
  • Sleeps 5
  • 3 Twin Beds
  • Free WiFi

View all photos for Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view

7.0 out of 10
Good
(7 reviews)
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

A hotel room with a large window, a bed, a TV, a dining table, and a sliding door.

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, Multiple Beds, Mountain View

A hotel room with two beds, a desk, a TV, a chair, a small table, a lamp, and a view of the city and mountains.

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View | In-room safe, desk, iron/ironing board (on request), WiFi (free)

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Suite, Multiple Beds

A hotel room with a dining area, a sofa, a TV, and a large window with a view.

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 4 Twin Beds
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

A hotel room with a bed, a desk, a mirror, and a window with a view.

Classic Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Nagano

With a stay at Mercure Nagano Matsushiro Resort & Spa in Nagano (Matsushiro), you'll be within a 5-minute drive of Matsushiro Castle and Former Matsushiro Literary and Military School. .This spa hotel is 3 mi (4.8 km) from Nagano Olympic Stadium and 5.6 mi (9.1 km) from Nagano Prefectural Museum of History.

What's nearby

  • Matsushiro Castle - 11 min walk - 0.6 miles
  • Sanada House - 14 min walk - 0.8 miles
  • Former Matsushiro Literary and Military School - 15 min walk - 0.8 miles
  • Yokota Family Residence - 17 min walk - 0.9 miles
  • Matsushiro Underground Imperial Headquarters - 4 min drive - 1.3 miles

Getting around

  • Shinonoi Station - 18 min drive
  • Yudanaka Station - 27 min drive

Restaurants

  • ‪ドンキホーテ 篠ノ井バイパス店 - ‬5 min drive
  • ‪マクドナルド - ‬4 min drive
  • ‪はま寿司長野篠ノ井店 - ‬4 min drive
  • ‪OYAKI FARM（おやきファーム）BY いろは堂 - ‬2 min drive
  • ‪ゆで太郎・もつ次郎 篠ノ井バイパス店 - ‬6 min drive

About this property

Mercure Nagano Matsushiro Resort & Spa

Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with safes and slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Make yourself at home in one of the 345 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as hot springs and a sauna. Additional amenities at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
At Mercure Nagano Matsushiro Resort & Spa, enjoy a satisfying meal at the restaurant. Buffet breakfasts are available daily from 7 AM to 9:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Mercure Nagano Matsushiro Resort & Spa has a restaurant on site.
Locavore - This buffet restaurant serves breakfast and dinner. Open daily.

All inclusive details

All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • Locavore

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot tub
  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 311 out of 759 reviews
Rating 8 - Good. 248 out of 759 reviews
Rating 6 - Okay. 120 out of 759 reviews
Rating 4 - Poor. 46 out of 759 reviews
Rating 2 - Terrible. 34 out of 759 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is good and lots of selection
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greatly touched by the kindness I received from the front desk staff during my 2 night stays. I highly recommend this hotel to others.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

stephanie

Liked: Cleanliness
clean room.. very helpful staff.. loved the happy hour and night cap.. spa also outstanding
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zhi

Liked: Cleanliness, amenities, property conditions & facilities
The buffet, room , staffs and amenities were all awesome
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities
Nice place, a little old but fine 👍
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Carlos Raúl

Liked: Cleanliness, staff & service, amenities
The room was great, all clean, the service was great all the time and we really enjoyed the Onsen and the hotel itself. Great experience, we’ll return soon, no doubt.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Great place. Good onsen. Lou e offers free wine and beer and snacks for afternoon and full bar and snacks for a nite cap.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

LONG

Liked: Cleanliness, property conditions & facilities
Free snack and beer from 1-3 I think Great staffs and clean roon
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

PANTIPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 food markets and 1 drug store were within walking distance.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Josh

Liked: Cleanliness, amenities, property conditions & facilities
Amazing breakfast. Large room with a great view (mountain view). Nice friendly staff (also helped with luggage forwarding). Clean. Good value.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Brittany

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was amazing but compared to other Mercure hotels this one is very outdated (a lot of furniture was outside so they may be renovating) but wallpaper was peeling, there were marks on the walls and carpet where paintings/furniture used to be) and the beds we had were hard as rocks. As were the pillows. That said the staff and food were exceptional
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand property, breakfast included was a total delight!!! The variety and quality were outstanding. Convienient location if you have a car. A little harder if you don’t as shopping was a short walk. We stayed in a traditional futon room and found the futon mattresses on the floor a little uncomfortable. Overall a great place to stay. Very busy.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Mattie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in Jun 2025
Verified

6/10 Okay

Marinko

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel is far away from the city centre but there is a complimentary shuttle bus to the station.Only one staff member was professional and kind to help at any time her name is Tomom Nagasava. Breakfast and dinner were the same but tasty . The onsen on the 3rd floor was clean.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Alex

Liked: Staff & service, property conditions & facilities
Onsen was nice
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Ho Lei Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Room a little dated. Onsen was great. The lounge time was a great bonus. The buffet breakfast spread was good but lacked good quality.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely terrible I highly recommend not staying. Everything broken and old, destroyed furniture and walls, mold growing out of the vents, terrible water pressure, beds with broken springs, over crowded, no nearby restaurant options, terrible quality, extremely overpriced.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Jim

Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and dinner were very good. Staff great. Accommodations were basic and old. Far away from everything!
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious and clean however the location is not convenient if you don’t have a car as it’s around 20mins from Nagano station. The hotel runs a free shuttle bus to the station which is good but the bus only runs about every 1.5h.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sirinyapon

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very good. Breakfast is excellent.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Jason

Dated.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

So Wan

Liked: Cleanliness, amenities, property conditions & facilities
The staff being "very helpful and nice" is often the most important factor for a great stay. A clean room is a baseline expectation, but having it be "big" is a wonderful bonus that adds to comfort. A "welcome drink & snake every night at the lobby" is a unique and generous touch. It shows the hotel goes the extra mile to create a welcoming atmosphere for guests.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Theresa

Liked: Cleanliness, amenities
The outdoor onsen is small
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bath was clean and wonderful . The buffet was amazing ! Only reason for one less star than perfect was that it was super crowded and the elevators could not handle the needs of all of the guests . We took the stairs several times
Stayed 1 night in Jan 2026

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