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Phoenix Hotel

Property class: 3.5

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Photo gallery for Phoenix Hotel

A dining area with a long wooden table set for a meal, a bench with cushions, and a view of trees through large windows.
A hotel room with two beds, a wooden ceiling, a window with a view, a small table, and a door.
A hotel reception area with a reception desk, a chandelier, a red sofa, and a hallway leading to another room.
A wooden shelf unit with multiple black bowls and white towels.
A bartender preparing a drink at a bar with a variety of liquor bottles and glasses.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry

Explore the area

View in a map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪7 min walk‬
  • Place, Happo-one Adam Gondola
    ‪11 min walk‬

Room options

View all photos for Chalet LUXURY, 1 Living Room With 2 Bedrooms

A modern two-story house with large windows, a balcony, and a stone facade.

Chalet LUXURY, 1 Living Room With 2 Bedrooms

  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Cottage Double Room

A modern living room with a sofa, coffee table, and dining area with chairs. A staircase leads to another level.

Cottage Double Room

  • Sleeps 6
  • 1 Double Bed
  • Free WiFi

View all photos for Cottage Double Room

A modern wooden cabin with large windows, a dining area, and a fireplace.

Cottage Double Room

  • Sleeps 10
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Single Room

A hotel room with a bed, a television, a small refrigerator, and a sliding door closet.

Superior Single Room

  • Sleeps 1
  • 1 Twin Futon
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden ceiling, a window with a view, a small table, and a door.

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Futons
  • Free WiFi

View all photos for Deluxe Twin Room (Triple Room)

A hotel room with two beds, a wooden ceiling, a window with a view, a small table, and a door.

Deluxe Twin Room (Triple Room)

  • Sleeps 2
  • 2 Twin Futons
  • Free WiFi

View all photos for Room (Western-Japanese Room)

A traditional Japanese-style bedroom with a bed, a desk, and a TV.

Room (Western-Japanese Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

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About the neighborhood

Hakuba

With a stay at Phoenix Hotel in Hakuba (Hokujo), you'll be a 2-minute drive from Hakuba Happo-One Ski Area and 8 minutes from Hakuba Goryu Ski Resort. .This ski hotel is 4.8 mi (7.7 km) from Tsugaike Ski Resort and 0.1 mi (0.1 km) from Hakuba Ski Jumping Stadium.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 miles
  • Hakuba Mini Train Park - 6 min walk - 0.4 miles
  • Hakuba Happo-One Ski Area - 7 min walk - 0.4 miles
  • Happo-one Adam Gondola - 11 min walk - 0.6 miles
  • Happo One Sakka Ski Lift - 16 min walk - 0.9 miles

Getting around

  • Hakuba Station - 6 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 90 min drive

Restaurants

  • ‪CHAVATY HAKUBA - ‬5 min drive
  • ‪THE CITY BAKERY - ‬10 min drive
  • ‪Pilar Cafe/Restaurant - ‬18 min drive
  • ‪カフェテリア黒菱 - ‬17 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Phoenix Hotel

Phoenix Hotel offers 12 accommodations with coffee/tea makers and bathrobes. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, bidets, toilets with an electronic bidet, and complimentary toiletries. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).
Make yourself at home in one of the 12 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as coffee/tea makers and free tea bags/instant coffee.
Spend the day on the slopes, or enjoy other recreational amenities, which include a sauna. This hotel also features complimentary wireless internet access, concierge services, and ski storage. You'll be on the slopes in no time with the complimentary ski shuttle.
Enjoy a satisfying meal at Mimi's Restaurant & Bar serving guests of Phoenix Hotel. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 9:00 AM.
Featured amenities include multilingual staff, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 7 AM and 9:00 AM.
Mimi's Restaurant & Bar - This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required. Open select days.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Free train station pick-up and drop-off shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Free ski shuttle
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tours
  • Books
  • Games
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's games
  • Crib (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains

Spa

  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heating
  • Laundry detergent
  • Phone
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between March 10 and December 20.

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 4500 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Futon bed fee: JPY 10000 per night
  • Crib (infant bed) fee: JPY 4500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Hot springs access available from 8:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Phoenix Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 5 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Excellent service Staff happy to help with all requests
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transport options were amazing and the Phoenix van drivers were great at getting us to/from the other Hakuba Hospitality Group restaurants and to/from the ski fields. Taxi service in Hakuba is spotty at best, so the vans are a life saver.
Stayed 5 nights in Jan 2025
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Stayed 6 nights in Jan 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and close to the snow

Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017

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