Skip to main content
Beginning of main content
CheapTickets Verified Reviews
Room type Options Nightly price Book

Get an overview of this hotel
Winter wonderland with a ski shuttle

Popular property highlights

Free self parking
Free WiFi
Pets allowed
Laundry facilities
Smoke-free property

When you stay at Phoenix Chalets in Hakuba, you'll be near ski lifts, just steps from Hakuba Valley Ski Area and 10 minutes by foot from Hakuba Happo-One Ski Area. This luxury vacation home is 4 mi (6.4 km) from Hakuba Goryu Ski Resort and 4.8 mi (7.7 km) from Tsugaike Ski Resort.

Make yourself at home in one of the 10 air-conditioned rooms featuring heated floors and Smart televisions. Rooms have private balconies. Kitchens are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. The complimentary ski shuttle makes getting to the slopes a breeze.

At Phoenix Chalets, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily for a fee.

Featured amenities include multilingual staff, luggage storage, and laundry facilities. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Languages Spoken

  • English

Show all languages

Hotel Amenities

Hotel Amenities

Phoenix Chalets features a terrace, multilingual staff, and ski storage. Public areas are equipped with complimentary wireless Internet access. A bar/lounge is on site where guests can unwind with a drink. A ski shuttle and a train station pick-up service are complimentary for guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Phoenix Chalets is a smoke-free property.

  • Safe-deposit box at front desk
  • Ski storage
  • Terrace
  • Luggage storage
  • Wheelchair accessible – no
  • Free ski shuttle
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Number of bars/lounges - 1
  • Concierge services
  • Front desk (limited hours)
  • Free train station pickup
  • Laundry facilities
  • Parking (limited spaces)
  • Tours/ticket assistance
  • Total number of rooms - 10
  • Free self parking
  • Free WiFi
  • Smoke-free property
  • Multilingual staff
  • Food and water bowls

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Japanese

Parking

Free self parking , Parking (limited spaces)

Room Amenities

Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, slippers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottled water and coffee/tea makers.

  • Air conditioning
  • Television
  • Refrigerator
  • Coffee/tea maker
  • Phone
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Balcony
  • Ceiling fan
  • Washer/dryer
  • Espresso maker
  • Soundproofed rooms
  • Free bottled water
  • Microwave
  • Cookware, dishware, and utensils
  • Bidet
  • Kitchen
  • Slippers
  • Separate bathtub and shower
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Stovetop
  • Digital TV service
  • Flat-panel TV
  • Free WiFi
  • TV size: 0
  • TV size measurement: inch
  • Deep soaking bathtub
  • Separate living room
  • Bathtub or shower
  • Cribs/infant beds (surcharge)
  • Heating
  • Electric kettle
  • Oven
  • Rice cooker
  • Towels provided
  • Bedsheets provided
  • Toaster
  • Smart TV
  • Netflix
  • Number of beds 3
  • Griddle
  • Mixer
  • Toaster oven
  • Cleaning supplies
  • Local maps
  • Window screens
  • Guidebooks or recommendations
  • Laundry detergent
  • Paper towels
  • Restaurant dining guide
  • Freezer
  • Heated floors
  • Wardrobe or closet

Where to Eat

Full breakfasts are available for a surcharge and are served each morning.

Phoenix Chalets has a restaurant on site.

Nearby Things to Do

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Ski lessons available nearby
  • Snowmobiling nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Fishing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Handrails in stairways
  • Upper floors accessible by stairs only

Hotel Policies

Check-in

Check-in time starts at 4 PM

Check-in time ends at 6:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for JPY 3500.0 per night.

Pet Policy

  • Pets allowed for an extra charge of JPY 25000 per pet, per stay
  • Dogs only
  • 1 total (up to 33 lbs per pet)
  • Food and water bowls are available
  • Service animals are welcome, and are exempt from fees

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Long-term renters welcome

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has indicated there is a smoke detector on the property

Safety features at this property include a fire extinguisher

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

Service animals are allowed

Service animals are exempt from fees/restrictions

Front desk opens daily at 7 AM

Front desk closes daily at 10 PM

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property uses a professional cleaning service

Contactless check-out is available

Property is cleaned with disinfectant

Car not required

Long-term renters welcome

Debit cards not accepted

Staffed front desk

Children stay free - maximum age 3

Contactless check-in is available

No rollaway/extra beds available

No elevators

Property registry number - 第H21 18−30号

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Children stay free

Number of children who can stay free - 2

Fees

You'll be asked to pay the following charges at the property:

  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 3500 for adults and JPY 1750 for children
  • Pet fee: JPY 25000 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: JPY 3500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Phoenix Chalets House Hakuba
  • Phoenix Chalets House
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Hakuba
  • Phoenix Chalets Private vacation home
  • Phoenix Chalets Private vacation home Hakuba

We should mention

Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

A car is not required for transportation to and from this property.

The property is professionally cleaned.

Contactless check-in and contactless check-out are available.

Sorry, we seem to have had an issue loading our review content. Try again?