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Hotel JAL City Nagano

3.0 star property

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Photo gallery for Hotel JAL City Nagano

Daily buffet breakfast (JPY 2800 per person)
Property amenity
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
$66
$60 nightly
$66 total
May 10 - May 11

Explore the area

View in a map
1221, Toigosho-machi, Nagano, Nagano-ken, 380-0834
  • Place, Japanese Traditional Paper Museum
    ‪6 min walk‬
  • Place, Nagano Prefectural Shinano Art Museum
    ‪15 min walk‬
  • Place, Zenko-ji Temple
    ‪15 min walk‬

Room options

View all photos for Single Room, Non Smoking

Desk, free WiFi, bed sheets

Single Room, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Single Room, Smoking

Desk, free WiFi, bed sheets

Single Room, Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Economy Double Room, Smoking

Desk, free WiFi, bed sheets

Economy Double Room, Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Non Smoking

Desk, free WiFi, bed sheets

Economy Double Room, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Smoking

Desk, free WiFi, bed sheets

Twin Room, Smoking

  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Non Smoking

Desk, free WiFi, bed sheets

Twin Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for High Floor Single Room,Non Smoking

Desk, free WiFi, bed sheets

High Floor Single Room,Non Smoking

9.0 out of 10
Wonderful
(10 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for High Floor EconomyDouble Room,Non Smoking

High Floor EconomyDouble Room,Non Smoking | Desk, free WiFi, bed sheets

High Floor EconomyDouble Room,Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for High Floor Double Room,Non Smoking

High Floor Double Room,Non Smoking | Desk, free WiFi, bed sheets

High Floor Double Room,Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for High Floor Twin Room,Non Smoking

High Floor Twin Room,Non Smoking | Desk, free WiFi, bed sheets

High Floor Twin Room,Non Smoking

9.0 out of 10
Wonderful
(16 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for High Floor Corner Twin Room,Non Smoking

High Floor Corner Twin Room,Non Smoking | View from room

High Floor Corner Twin Room,Non Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Renewal Single Room, Non Smoking

Renewal Single Room, Non Smoking | Desk, free WiFi, bed sheets

Renewal Single Room, Non Smoking

  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Renewal Economy Double Room, Non-Smoking

Renewal Economy Double Room, Non-Smoking | Desk, free WiFi, bed sheets

Renewal Economy Double Room, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Renewal Twin Room, Non Smoking

Renewal Twin Room, Non Smoking | Desk, free WiFi, bed sheets

Renewal Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Renewal Double Room, Non Smoking

Renewal Double Room, Non Smoking | Desk, free WiFi, bed sheets

Renewal Double Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Renewal Deluxe Twin Room, Non Smoking

Desk, free WiFi, bed sheets

Renewal Deluxe Twin Room, Non Smoking

9.4 out of 10
Exceptional
(12 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Comfort Double Room, Non Smoking

Comfort Double Room, Non Smoking | Desk, free WiFi, bed sheets

Comfort Double Room, Non Smoking

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for High Floor Economy Double Room City View, Non Smoking

High Floor Economy Double Room City View, Non Smoking | Desk, free WiFi, bed sheets

High Floor Economy Double Room City View, Non Smoking

  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Renewal Deluxe Triple Room, Non Smoking

Desk, free WiFi, bed sheets

Renewal Deluxe Triple Room, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Renewal Deluxe Quadruple Room, Non Smoking

Desk, free WiFi, bed sheets

Renewal Deluxe Quadruple Room, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Double Room Non Smoking

Desk, free WiFi, bed sheets

Double Room Non Smoking

  • Sleeps 2

View all photos for Twin Room Non Smoking

Desk, free WiFi, bed sheets

Twin Room Non Smoking

  • Sleeps 2

View all photos for Twin Room Smoking

Desk, free WiFi, bed sheets

Twin Room Smoking

  • Sleeps 2

View all photos for Single Room Smoking

Desk, free WiFi, bed sheets

Single Room Smoking

  • Sleeps 1

View all photos for Economy Double Room Non-Smoking

Desk, free WiFi, bed sheets

Economy Double Room Non-Smoking

  • Sleeps 2

View all photos for Economy Double Room Smoking

Desk, free WiFi, bed sheets

Economy Double Room Smoking

  • Sleeps 2

View all photos for Single Room Non-Smoking

Desk, free WiFi, bed sheets

Single Room Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 1

View all photos for Double Room Smoking

Desk, free WiFi, bed sheets

Double Room Smoking

  • Sleeps 2

View all photos for High Floor Single Room Non-smoking

Desk, free WiFi, bed sheets

High Floor Single Room Non-smoking

  • Sleeps 1

View all photos for High Floor Economy Double Room Non-smoking

Desk, free WiFi, bed sheets

High Floor Economy Double Room Non-smoking

  • Sleeps 2

View all photos for High Floor Double Room Non Smoking

Desk, free WiFi, bed sheets

High Floor Double Room Non Smoking

  • Sleeps 2

View all photos for High Floor Twin Room Non Smoking

Desk, free WiFi, bed sheets

High Floor Twin Room Non Smoking

  • Sleeps 2

View all photos for High Floor Corner Twin Room Non Smoking

Desk, free WiFi, bed sheets

High Floor Corner Twin Room Non Smoking

  • Sleeps 2

High Floor Triple Room Non Smoking

  • Sleeps 3

View all photos for New Standard Floor - Single Room Non-smoking

Desk, free WiFi, bed sheets

New Standard Floor - Single Room Non-smoking

  • Sleeps 1

View all photos for New Standard Floor - Economy Double Room Non-smoking

Desk, free WiFi, bed sheets

New Standard Floor - Economy Double Room Non-smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for New Standard Floor -Twin Room Non-smoking

Desk, free WiFi, bed sheets

New Standard Floor -Twin Room Non-smoking

  • Sleeps 2

View all photos for New Standard Floor - Comfort Double Room Non-smoking

Desk, free WiFi, bed sheets

New Standard Floor - Comfort Double Room Non-smoking

  • Sleeps 2

View all photos for New Standard Floor -Deluxe Twin Room Non-Smoking

Desk, free WiFi, bed sheets

New Standard Floor -Deluxe Twin Room Non-Smoking

  • Sleeps 4

View all photos for New Standard Floor -Corner Double Room Non-smoking

Desk, free WiFi, bed sheets

New Standard Floor -Corner Double Room Non-smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for New Standard Floor-Deluxe Triple Room Non-Smoking

Desk, free WiFi, bed sheets

New Standard Floor-Deluxe Triple Room Non-Smoking

  • Sleeps 3

View all photos for New Standard Floor-Deluxe Quad Room Non-Smoking

Desk, free WiFi, bed sheets

New Standard Floor-Deluxe Quad Room Non-Smoking

  • Sleeps 4

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About the neighborhood

Nagano

In the heart of Nagano, Hotel JAL City Nagano is within a 5-minute drive of Zenko-ji Temple and Nagano Prefectural Shinano Art Museum. .This hotel is 3.6 mi (5.9 km) from M-Wave Olympic Memorial Arena and 6.2 mi (10 km) from Nagano Olympic Stadium.

What's nearby

  • Kitano Cultural Center - 2 min walk - 0.1 miles
  • Saiko-ji Temple - 6 min walk - 0.4 miles
  • Japanese Traditional Paper Museum - 6 min walk - 0.4 miles
  • Nagano Prefectural Shinano Art Museum - 15 min walk - 0.8 miles
  • Zenko-ji Temple - 15 min walk - 0.8 miles

Getting around

  • Nagano Station - 10 min walk
  • Nagano (QNG) - 12 min walk
  • Shinshu - Matsumoto Airport (MMJ) - 82 min drive

Restaurants

  • ‪モスバーガー 長野SBC前店 - ‬2 min walk
  • ‪いむらや 権堂店 - ‬3 min walk
  • ‪中華蕎麦 あす真 - ‬2 min walk
  • ‪中華そば 鍾馗 - ‬2 min walk
  • ‪能登 - ‬3 min walk

About this property

Hotel JAL City Nagano

Hotel JAL City Nagano offers 226 air-conditioned accommodations with slippers and hair dryers. LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries.

This Nagano hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 226 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as desks and electric kettles.
Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless internet access and a banquet hall.
Enjoy a satisfying meal at スカイレストラン白馬 serving guests of Hotel JAL City Nagano. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
スカイレストラン白馬 - Onsite buffet restaurant. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (JPY 1,000 per night)
  • Self parking on site (JPY 1,000 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: JPY 2,800 for adults and JPY 1,800 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • スカイレストラン白馬

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator

More

  • 16 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2800 for adults and JPY 1800 for children
  • Self parking fee: JPY 1000 per night
  • Nearby parking fee: JPY 1000 per night (820 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hotel Jal City Nagano
Jal City Nagano

Hotel JAL City Nagano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 1002 reviews
Rating 8 - Good. 375 out of 1002 reviews
Rating 6 - Okay. 141 out of 1002 reviews
Rating 4 - Poor. 28 out of 1002 reviews
Rating 2 - Terrible. 8 out of 1002 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Kristy-Lee

Traveled with family
Liked: Cleanliness, amenities
Great location
Stayed 3 nights in Jan 2026

10/10 Excellent

Echo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many restaurants conveniently located nearby. The room is clean and comfortable and the breakfast is outstanding with a wide and impressive selection. The view is absolutely amazing. I would definitely recommend this hotel.
Stayed 1 night in Nov 2025

8/10 Good

Justin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
While aimed at the business traveler, we found the hotel to be centrally convenient for a short family stay in Nagano with helpful staff.
Stayed 3 nights in Dec 2025

10/10 Excellent

Yuri

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and polite, the morning buffet was stunning.
Stayed 1 night in Dec 2025

10/10 Excellent

Arunrat

Liked: Cleanliness, amenities, property conditions & facilities
The room very good. Location very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Devi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5-7mins walk to Nagano St. Many options of dining restaurants around hotel and station. They provided all amenities which we needed very complete, there were (if i m not mistaken) 4 or 5 coins-laundry machine with its dryer near lobby/receiptionist area on the Ground/1st floor. We really had wonderful 4 night-stays here!
Stayed 4 nights in Dec 2025

10/10 Excellent

Marcela

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast with traditional Japanese and international foods.
Stayed 2 nights in Dec 2025

10/10 Excellent

Claudia, New Westminster

Stayed 2 nights in Dec 2025

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 2 nights in Dec 2025

10/10 Excellent

Sean

Stayed 1 night in Dec 2025

6/10 Okay

Gregory, Honolulu

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is centrally located. Not far from train station. The problem we had was the air conditioning was not working due to renovations we were not notified of. It was too hot to sleep an it was noisy when the window was opened. Bed are on the hard side.
Stayed 4 nights in Dec 2025

8/10 Good

Arun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was great. The bathroom size was disproportionately very small.
Stayed 2 nights in Dec 2025

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is a quick 7 mins walk from the train station, easy access to the express bus to the snow monkeys. Staff were very nice and accommodating. They had extra cots for the kids which worked perfectly.
Stayed 2 nights in Dec 2025

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our favorite hotel during our trip. Everything was outstanding from rooms to location to the amazing breakfast they offer. It is one of my all time favorite hotels I have stayed at.
Stayed 2 nights in Dec 2025

8/10 Good

Monika

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect as usual apart from the noise starting at 6.10am ,(housekeeping?). Sleep was impossible. The housekeeping us starting very early.
Stayed 2 nights in Dec 2025

10/10 Excellent

Beaudine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t utilise everything it had to offer but all in all, it’s a cozy hotel, with good staff. Doesn’t have heaps to offer but it forces you to explore and not stay in your room. If there was any complaints, it’s that the room was really warm and you couldn’t change the air con, but nothing opening the window can’t fix.
Stayed 4 nights in Nov 2025

8/10 Good

Kelli

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and staff were very friendly! We also enjoyed the breakfast buffet!! Fabulous view and meal.
Stayed 2 nights in Nov 2025

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Very comfortable. The sky deck is probably the best amenity. Especially for breakfast time, you are able to zone out and focus on yourself and breakfast time in general. Breakfast times are appointed so not too many guest arrive at the same time which is a plus. Extra toothbrushes w/ toothpaste provided, comb, shower cap, razor etc. Did not have to worry too much about the distance to the nearest tourist attraction/location. Very walkable, but if you get tired, bus stops are at almost every 2 blocks or so.
Stayed 3 nights in Nov 2025

10/10 Excellent

Shellyann, Scarsdale

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room is clean, we had very peaceful sleep. The breakfast buffet is excellent food and variety. Our check in was very late at 1 am but the front desk gentleman is very helpful, in providing where to park and is welcoming to my daughter and me. The buffet on 16 th floor has very nice window glass view overlooking the mountains.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was quiet, clean and staff were most helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Easy to walk to Nagano station. Easy walk to Zenkoji. It is a Japanese hotel so it is a small room. Don't expect western size. No issues with it at all.
Stayed 4 nights in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel , the best breakfast. Customer service not very helpful.
Stayed 2 nights in Oct 2025

10/10 Excellent

Doris, Fairfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful room with great amenities. We had a larger corner room and the refrigerator was stocked with a variety of beverages. The breakfast buffet offered something for everyone. Great central location - walkable to temple and train station.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this property, in a good neighborhood and only little over 10 minute walk from Nagoya station. Nice size room and we truly got a king bed by western standards. The breakfast was outstanding. Hotel has a laundry facility, we had no issues getting a W/D. Some hotels are just too crazy busy. Overall the staff was very friendly and professional. Worth spending a little extra and excellent value
Stayed 4 nights in Oct 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet room and great amenities (free apple juice, tea, water and coffee in the rooms). This hotel is close to Nagano station and lots of restaurants and shops.
Stayed 3 nights in Oct 2025