Disappointing Stay – Unit 1103 Brighton Kingston Plantation
We stayed in Unit 1103 Brighton from August 2025, and were very disappointed. The suite smelled strongly of smoke, the carpet and furniture were stained and damaged, and the king bedroom’s mattress was completely worn down. The balcony furniture was rusted and broken, and it was unclear whether the chairs had mold or dirt.
We chose not to address these concerns at the beginning of our stay because we had several reservations and dinner plans with our family, wanting our children to still enjoy their vacation. Thankfully, we were able to enjoy attractions like Broadway at the Beach and Tanger Outlets, and the beach view was beautiful with a pleasant noise level.
Despite these positives, the suite’s condition was unacceptable. Management was made aware of our concerns but was not apologetic. The unit needs deep cleaning, a mattress replacement, and major repairs before being rented again. We expected better from Hilton and hope management addresses these issues so future guests don’t face the same experience.