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Grupotel Alcudia Pins

Property class: 3.5

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Photo gallery for Grupotel Alcudia Pins

A spacious dining area with multiple tables and chairs, a buffet counter with various food items, and a modern kitchen in the background.
A poolside area with green chairs and tables, a clear sky, and a building with balconies in the background.
A resort with a large pool surrounded by palm trees and sun loungers, overlooking the ocean.
An aerial view of a coastal resort with multiple buildings, a sandy beach, and clear blue waters.
A beachfront hotel with multiple buildings, a sandy beach, and palm trees.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $111
$94 nightly
$111 total
Total with taxes and fees
Oct 17 - Oct 18

Explore the area

View in a map
Carre Canyes, s/n, Platja de Muro, Muro, Mallorca, 07458
  • Place, Playa de Muro
    ‪2 min walk‬
  • Place, Es Comú
    ‪14 min walk‬
  • Place, Alcúdia Beach
    ‪6 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪44 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony (Family)

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 1 Bedroom, Balcony (Family)

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Double Room, Balcony (Family)

A hotel room with a large bed, a patterned throw blanket, a hat on the bed, a desk with a chair, and a balcony with a view of trees and buildings.

Family Double Room, Balcony (Family)

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Pool View (Family)

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 1 Bedroom, Balcony, Pool View (Family)

  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Partial Sea View (Family)

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 1 Bedroom, Balcony, Partial Sea View (Family)

  • Partial sea view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (3 Adults + Children)

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 2 Bedrooms, Balcony (3 Adults + Children)

8.8 out of 10
Excellent
(3 reviews)
  • 495 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Partial Sea View

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 1 Bedroom, Balcony, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony

A hotel room with a large bed, a patterned throw blanket, a hat on the bed, a desk with a chair, and a balcony with a view of trees and buildings.

Apartment, 1 Bedroom, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Pool View

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 1 Bedroom, Balcony, Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 2 Bedrooms, Balcony

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Family Double Room, Balcony

A hotel room with a large bed, a patterned throw blanket, a hat on the bed, a desk with a chair, and a balcony with a view of trees and buildings.

Family Double Room, Balcony

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (2 Adults + Children)

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 2 Bedrooms, Balcony (2 Adults + Children)

  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (4 Adults + Children)

A hotel room with a bed, two armchairs, a small table, a kitchenette, and a nightstand with a lamp.

Apartment, 2 Bedrooms, Balcony (4 Adults + Children)

  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms, Balcony (5 Adults + 1 Child)

A hotel room with a sofa, a bed, a balcony with a view of greenery and a pool, and a table with a chair.

Apartment, 2 Bedrooms, Balcony (5 Adults + 1 Child)

  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

Similar properties

Beach
Grupotel Alcudia Suite
Muro
  • Pool
  • All inclusive available
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 79 reviews
$89 nightly
The price is $105
Oct 17 - Oct 18
Total with taxes and fees
Grupotel Alcudia Suite

About the neighborhood

Muro

When you stay at Grupotel Alcudia Pins in Muro, you'll be on the beach, within a 15-minute drive of Playa de Muro and Alcúdia Port. .This family-friendly hotel is 3 mi (4.8 km) from Alcúdia Beach and 11.9 mi (19.2 km) from Pollensa Port.

What's nearby

  • Playa de Muro - 2 min walk - 0.1 miles
  • Es Comú - 14 min walk - 0.8 miles
  • Alcúdia Beach - 6 min drive - 3.5 miles
  • Alcúdia Port - 8 min drive - 5.0 miles
  • Pollensa Port - 19 min drive - 12.0 miles

Getting around

  • Muro Station - 19 min drive
  • Palma de Mallorca Airport (PMI) - 54 min drive

Restaurants

  • ‪Numa Beach - ‬4 min drive
  • ‪Gelats Artesa Valls - ‬3 min drive
  • ‪Beach Bar Eden Playa - ‬6 min walk
  • ‪Picco - ‬4 min drive
  • ‪Can Pescador - ‬4 min drive

About this property

Grupotel Alcudia Pins

Grupotel Alcudia Pins offers 598 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided once per stay.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 598 air-conditioned rooms featuring microwaves and LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and desks.
Dip into one of the 2 outdoor pools or enjoy other recreational amenities including a waterslide and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite at one of the hotel's 5 restaurants. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Onsite venue - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Green & Grill - This beachfront buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Taverna - This beach restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
La Bambola - This restaurant specializes in Italian cuisine and serves breakfast and dinner. A children's menu is available. Open daily.
The Garden BBQ - Overlooking the garden, this restaurant specializes in barbecue and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

All inclusive details

All-inclusive room rates at Grupotel Alcudia Pins are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 to 14 for adults and EUR 7 to 7 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • Snack bar/deli

Restaurants on site

  • Green & Grill
  • La Bambola
  • Taverna
  • The Garden BBQ

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Gym
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 29-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

Late check-out fee: EUR 60.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14.00 to 14.00 for adults, and EUR 7.00 to 7.00 for children
  • Late check-out fee: EUR 60.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number H-PM2637

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

TUI FAMILY LIFE Alcudia Pins Hotel Muro

TUI FAMILY LIFE Alcudia Pins Hotel

TUI FAMILY LIFE Alcudia Pins Muro

TUI FAMILY LIFE Alcudia Pins

TUI FAMILY LIFE Alcua Pins Mu

TUI BLUE Alcudia Pins

Grupotel Alcudia Pins Muro

Grupotel Alcudia Pins Hotel

TUI FAMILY LIFE Alcudia Pins

Grupotel Alcudia Pins Hotel Muro

Grupotel Alcudia Pins Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 71 out of 207 reviews
Rating 8 - Good. 69 out of 207 reviews
Rating 6 - Okay. 39 out of 207 reviews
Rating 4 - Poor. 13 out of 207 reviews
Rating 2 - Terrible. 15 out of 207 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very family oriented of all ages, overall very satisfied with my stay.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s specially great for familles, with many swimming pools options plus the beach and the soccer/football field and the playground plus many more kids activities. My boys loved it so much that they didn’t want to go anywhere with us around the island! Clear rooms and amenities, nice and helpful staff.
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Laranzo

Liked: Cleanliness, staff & service, amenities
The location is great and next to the beach. The breakfast is very nice, however the juices that offered aren’t the best. Lastly the hotel is a bit outdated and renovations would be highly recommended. Having said that it’s a nice hotel.
Stayed 5 nights in May 2026
Verified review

2/10 Terrible

Savannah Rose

Disliked: Cleanliness, amenities, property conditions & facilities
The room and building smelled of mildew. We canceled our reservation.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Abdulazeez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great food options, fun activities for kids, nice pools and beach. Loved everything bit of our holiday and would definitely visit again!
Stayed 5 nights in Jul 2025
Verified review

10/10 Excellent

kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great holiday

Had a week here it’s lovely , great location friendly staff. Food was great beach is lovely, we were not disappointed
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Antti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was amazing. Staff were great and friendly.
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Lismara

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Cinthya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ideal for families, it was packed during the holidays and we still always managed to find a sunbed. Parking was tricky, but this was during the summer holidays, it might be easier other times in the year. Food and all inclusive is priced great and it's not bad but it's not great.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this hotel! It’s really family oriented and they go above and beyond to make you feel comfortable. Lots of activity for kids, lots of options for food in the hotel and also around the property. There is also a grocery shopping right outside the hotel, very convenient. Overall we had a great experience.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
We enjoyed our holiday here. Pros: locatoon next to beautiful beach, pretty good buffet food, very friendly staff, great kids entertainment Cons: pool could do with a decent clean as we got ill from it on our first day, not really any entertainment for adults, would prefer a location that is closer to more shops/town centre as this is a bus ride from somewhere like that
Stayed 7 nights in Aug 2022
Verified review

8/10 Good

Heikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was great and really near. Evening shows good. Rooms were quite noisy
Stayed 7 nights in Jun 2024
Verified review

2/10 Terrible

RICARDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super dirty, the bathroom smell bad, outdated... the food in the restaurant was awful, every day I drive to locals coffee shops for a nice coffee.....
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. So cheap for what they offer. Just 30meters from the beach and ocean..it can be a bit windy in this location but worth the proximity. We didn’t do the all inclusive so didn’t try the restaurants but there were food options very close. This is high traffic of kids, but it’s not loud at night as it all shuts down at good time. Would definitely stay here again.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Kent

Liked: Amenities
If you are looking for a cheep place for a family or small group then this would be a great place. I booked the hotel as it gave the impression that there was secure parking on site yet when we arrived we discovered that it was just on street parking. The room was a good size but had a stake damp smell. Luckily it was cool enough to have the windows open over night.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was really nice but the Air Con wasn’t very effective. Only a very short walk to the beach. Staff all very helpful and friendly. We were room only but bought food from the hotel facilities - mainly the Crispy Corner. Food was only OK. Shop was very convenient and overall the hotel had everything you could need for a good holiday. We enjoyed it and would most likely stay there again.
Stayed 7 nights in Jun 2024
Verified review

6/10 Okay

Christina

Liked: Staff & service, room comfort

If you don’t have children, the hotel is not for y

If you don’t have children, the hotel is not for you. This area is full of children and not much else. Quite old building and facilities. Simple furnishings. Friendly staff.
Stayed 3 nights in Jul 2022
Verified review

4/10 Poor

Denis

Disliked: Cleanliness, staff & service
Made skipped our room cleaning. Very noisy room facing the back of the kitchen. Wifi did not reach our room.
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Arie

We found out that it was not our hotel. Around the pool it's so full with sun beds that you can barely can walk trough them. Reserve sun beds is forbidden but it happens al lot. Personal from the hotel is doing nothing about it. Also around the pool it's very noisy. The room cleaning is not so good. They forgot our room a few times. The room we had was on the opposite site of a neighboring hotel (H boulding) whit a ventilation system that was really loud 24/7 hours a day. So on the balcony that was really disturbing to hear that all day. Restaurants we din't use so no opinion about them.
Stayed 12 nights in Jun 2023
Verified review

8/10 Good

Mattias

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bra om man har barn. En bit att åka till det mesta men går ändå ganska fort på den lilla ön.
Stayed 7 nights in May 2026
Verified review

2/10 Terrible

Florijeta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
- Sehr alte Zimmer und es stinkt nach Schimmel. Die Küche stinkt vorallem ganz fürchterlich. - Schwimmbadbereich erst ab 10 Uhr offen eigentlich- denn um 7:00 gab es bereits keine Liegen mehr! Alles wird vorreserviert und das Personal kümmert sich nicht drum! - Wechsel der Strand/Pool-Tücher nur an zwei Tagen kostenlos, ansonsten muss man immer 1 Euro pro Tuch bezahlen! -Zimmerservice wirklich schwach ! An zwei Tagen kommt niemand! -Wir haben und wegen des schimmligen Geruchs beschwert ( waren mit zwei Kindern dort!) es wurde kein alternatives Zimmer angeboten, lediglich gesagt dass am nächsten Tag jemand kommt zum Saubermachen - natürlich kam niemand! Nie mehr wieder! Die guten Bewertungen stammen wohl von Engländern die Null Ansprüche haben, ansosten kann ich mir das nicht erklären!
Stayed 6 nights in May 2026
Verified review

6/10 Okay

Ella

Liked: Property conditions & facilities
Hotellilla paljon aktiviteetteja. Ranta melko täynnä ihmisiä ja altaalla myös saa olla ajoissa jos haluaa itsellensä paikan. Lähistöllä huonosti ruokapaikkoja heille jotka eivät käytä all inclusive palveluita. Osa alueen ruokapaikoista auki tiettyyn aikaan vaan all inclusive asiakkaille. Alueen oma supermarket/supermarketit hävyttömän kallis. Hotellin siivouspalveluissa parantamisen varaa, yöllä ei siivoojia ollenkaan paikalla ja 6h saimme aamulla odottaa huonesiivousta vatsatautisen lapsen kanssa vaikka asiasta puhuttu respan kanssa kolmesti. Aamupala kattava, tarjolla mielestäni ehkä jopa liikaa asioita valtavassa ruokalassa ja asioita sai hakea joka nurkkauksesta. Auto meidän tapauksessa oli aika välttämätön jos halua nähdä asioita hotellialueen ulkopuolellakin
Stayed 7 nights in May 2026
Verified review

8/10 Good

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mycket bra hotell område, fina utsikt och mycket saker att hitta på!
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Evita

Liked: Cleanliness, amenities
Sehr schöne saubere Unterkunft.
Stayed 7 nights in Oct 2025
Verified review

8/10 Good

Alex Bang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Direkte adgang til god strand, gavmilde bartender, restauranten lukken kl. 21. Med All inklusiv er der kun adgang til 2 restauranter gratis og også kun udvalgte drinks. Buffen var som forventet inden over eller under forventninger til hvad en buffe er. Godt og rumligt værelse.
Stor pool
Liggestole
Udsigt fra værelse
Den store pool
Stayed 4 nights in Sep 2025