We were not informed upon arrival that we needed to contact guest services to request cleaning for the following day. When we arrived earlier, we were told the room would not be ready until 4 p.m., so we returned at 6 p.m. At that time, we noticed there was only shampoo for one person even though there were three of us, and the room had a noticeable amount of dust. The staff member we spoke with was polite and courteous, but it would have been helpful to receive clear information about the cleaning service in advance, especially since we stayed for two nights.