1.) I called ahead of time to request a refrigerator in our room because we need one for my son’s cardiac medication. When we get to our room, there wasn’t one. A nice man did bring us one but shortly after he arrived I noticed that the carpet outside of the bathroom and in the entry way was soaked. Not wet, SOAKED. The carpet in the room that we were moved to was sticky, I would not walk on it barefoot.
2.) The rooms were dirty (dusty, disgusting trash cans, muddy foot prints in bathroom, mold growing on peeling wallpaper and shower curtains, overall damp feeling) and the furniture is so, so worn. The drapes were torn which is such an easy thing to replace. Our comforter had big, black, hard stains on it and I found leaves, grass in the bed.
3.) Piles of dirty sheets and old take out containers sat in the hallway for an entire day outside of the elevator.
4.) Possibly the worst thing is that the elevators are extremely dangerous. The safety mechanism failed as we were getting on the elevator and nearly smashed my husband and my 4 month old daughter who was thankfully in her infant seat. Are you kidding me? It REALLY scared us!
I’ve never had an experience like this. We would have moved hotels but hauling my two young children out after we had been on the road all day would have been too difficult and I did not want to have to pay for cancelling. In fact I hate that I paid at all for such a bad experience.