We had booked and paid for two nights, but had to find another hotel after only one night. We have written the hotel three times asking for refund or explanation, but, writing this review we have heard nothing. They have ignored all attempts of contact. This was undoutably the worst exeperience we have ever had with a hotel. I recommend everyone reading this to find another hotel. What happened was: My girlfriend and I checked in around 19 in the evening. We were informed upon arrival, that we had to pay city tax. I took out a 50 euro note, but the guy behind the counter did not have the required change, so we agreed to pay it after we had been to an ATM at some point. Later the same evening, around 23.00, someone knocked on our door. We found it very weird this late. The same staff member told us that the money was not ours, and that he had seen on the video that it belonged to someone else. He requested it back. I told him that it was my money, but he told me that we could go look at the footage(bluff!?). When I got dressed and came down he told me: "ah no problem it's all good, you were right". I went back with a feeling of being accused of stealing and/or a staff member trying to scam us. Why would he even come to us if he had not properly checked the footage? We had to barricade the door because we were so uneasy about the staff. We were told next morning by the receptionist on duty that we should write down our experience do he could call us with solution. He did not.