I reserved a handicap accessible room, I called to let them know I would be a late arrival, was told no problem. Upon arrival, the guy working said "I have bad news, we don't have a handicap accessible room." I was upset, but said, I would make due because it was 1 night. Then he said "more bad news, the elevator is broken"...The person in the wheelchair can't get out and use the stairs, so he said "well I can refund you and you can check the other hotel in the area." Totally UNEXCEPTIONABLE!!!