When I checked in, $100 was held on my card for incidentals. The card reader showed approved, yet the receptionist said they only saw $50 in their system and charged another $50. I showed proof of the $100 hold, but they insisted. The night audit staff confirmed one $50 authorization. This impacted my budget and left me $50 short for my trip. The checkin felt cold - no welcome, no info about breakfast or dinner hours, nothing at all to make me feel comfortable or valued. I used to work for Marriott and always tried to make guests feel cared for. That did not happen here.
The lobby felt like a ghost town. No one greeted me when I walked in. Food was overpriced - a Caesar salad was $17. Breakfast wasn’t included, and the app was misleading. It showed room service but staff said it didn’t exist. I scanned the TV code for a menu but was told to order and pick up at the bistro. I asked for a plate and was told they had zero, though the kitchen clearly did. I had to makeshift one from cardboard which was frustrating and unacceptable.
The room had no hand soap, only a face bar. Shower pressure was weak. Mold was visible above the shower. The microwave light was so bright it lit the room all night. The pillows were flat and the comforter was thin. I was placed in a conjoined room which made me uneasy as a solo female traveler. The walls were thin and I could hear people clearly making it worse and more uncomfortable. Parking was small with few spots. This felt like an $80-$100 stay