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Hotel Castel Fragsburg - Relais & Chateaux

5.0 out of 5.0
Via Fragsburg 3, Merano, BZ 1-844-700-1007
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Get an overview of this hotel
Luxury spa hotel near Fragsburg Waterfall

Popular property highlights

Free valet parking
Free WiFi
Laundry facilities
Smoke-free property
Babysitting or childcare (surcharge)

Located in Merano, Hotel Castel Fragsburg - Relais & Chateaux is in the mountains, within a 10-minute drive of Fragsburg Waterfall and Trauttmansdorff Castle Gardens. This luxury hotel is 4.2 mi (6.8 km) from Merano 2000 Cable Car and 9.2 mi (14.9 km) from Tirol Castle.

Make yourself at home in one of the 24 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy Regional cuisine at Prezioso**, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. This hotel has 4 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Languages Spoken

  • English

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Hotel Castel Fragsburg - Relais & Chateaux

Via Fragsburg 3, Merano, BZ 39012

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hotel Castel Fragsburg - Relais & Chateaux features a health club and a spa tub. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

4 meeting rooms are available. This luxury hotel also offers a seasonal outdoor pool, a sauna, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Complimentary uncovered self parking and valet parking are available on site, along with a car charging station.

Hotel Castel Fragsburg - Relais & Chateaux is a smoke-free property.

  • Library
  • Picnic area
  • Number of spa tubs - 1
  • Elevator
  • Fitness facilities
  • Locally-sourced food on site (80% or more)
  • Front desk (limited hours)
  • Uncovered parking
  • Porter/bellhop
  • Vegan menu options available
  • Vegetarian menu options available
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Wheelchair accessible
  • Number of meeting rooms - 4
  • Terrace
  • Luggage storage
  • Bicycle tour information
  • Train station pickup (surcharge)
  • Concierge services
  • Snack bar/deli
  • Pool umbrellas
  • Total number of rooms - 24
  • Internet access - wireless
  • Accessible airport shuttle
  • Number of floors - 6
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Accessible train station shuttle
  • Golf lessons with a pro
  • Tile flooring in public areas
  • Hardwood flooring in public areas
  • Couples/private dining
  • Private picnics
  • Number of bars/lounges - 1
  • Train station drop-off (surcharge)
  • Full-service spa
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Year Built - 1624
  • Electric car charging station
  • Steam room
  • Free WiFi
  • Pool sun loungers
  • Farming classes
  • Sauna
  • Vegetable garden
  • Health club
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Outdoor seasonal pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Proposal/romance packages available
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Vegetarian breakfast available
  • Garage
  • Garden
  • Multilingual staff
  • Outdoor furniture
  • Off-street parking

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless

Languages Spoken

  • English
  • German
  • Italian

Parking

Free self parking , Free valet parking

Room Amenities

Hotel Castel Fragsburg - Relais & Chateaux offers 24 accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. A pillow menu is available. This Merano hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Room service (limited hours)
  • Television
  • Minibar
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Balcony
  • Desk
  • In-room climate control (air conditioning)
  • Separate sitting area
  • High-speed internet access
  • Turndown service
  • Wireless internet access
  • In-room childcare (surcharge)
  • Slippers
  • Free WiFi
  • Individually furnished
  • Individually decorated
  • Pillow menu
  • TV size measurement: inch
  • Bathtub or shower
  • Heating
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Number of beds 1
  • Champagne service
  • Wardrobe or closet
  • Toothbrush and toothpaste not available
  • Change of towels (on request)
  • Change of bed sheets (on request)

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

Prezioso** - This fine-dining restaurant specializes in Regional cuisine and serves dinner only. Reservations are required.

Restaurant Orangerie - Overlooking the garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Room service (during limited hours) is available.

Nearby Things to Do

A health club and complimentary bicycles are featured at the hotel. A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Golfing nearby
  • Helicopter/airplane tours on site
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Mountain biking nearby
  • Ropes course on site
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Mountain climbing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Golf lessons available nearby

Spa Services

Heilspa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 14
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time ends at 10:30 PM

Check-in time starts at 2 PM

Check-out

Check-out time is 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 2 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets allowed for an extra charge of EUR 35 per pet, per night
  • Dogs only
  • Service animals are welcome, and are exempt from fees

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in is available.

Car recommended

Staff temperature checks are not conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Property does not follow sanitization practices of any association

Staffed front desk

LGBTQ friendly

Smoke detector

Service animals are allowed

Service animals are exempt from fees/restrictions

Front desk opens daily at 7:30 AM

Front desk closes daily at 11:00 PM

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Masks are not compulsory at the property

Contactless food service / room service is not available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff does not wear personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Children stay free - maximum age 2

Social distancing measures are in place

Contactless check-in is available

Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

Number of children who can stay free - 3

Debit cards

No gap period between guest stays

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.40 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 49 for adults and EUR 49 for children
  • Airport shuttle fee: EUR 9999 per vehicle (one-way, maximum occupancy 9999)
  • Airport shuttle fee per child: EUR 9999 (one-way)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Castel Fragsburg
  • Castel Fragsburg Hotel
  • Castel Fragsburg Merano
  • Fragsburg
  • Hotel Castel Fragsburg
  • Hotel Castel Fragsburg Merano
  • Hotel Fragsburg
  • Hotel Castel Fragsburg Relais & Chateaux Merano
  • Hotel Castel Fragsburg Relais & Chateaux
  • Hotel Castel Fragsburg - Relais & Chateaux Hotel
  • Hotel Castel Fragsburg - Relais & Chateaux Merano
  • Hotel Castel Fragsburg - Relais & Chateaux Hotel Merano

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.

Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The seasonal pool will be open from April to November.

Pool access available from 7:00 AM to 8:00 PM.

Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 3 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

A car is recommended for transportation to and from this property.

Cashless payment methods are available for all transactions.

Contactless check-in is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

The property is a member of Relais & Chateaux.

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