The hotel feels quite dated, especially the bathrooms. The fixtures and fittings are old, and the tile pointing is poorly done or missing in places. We experienced waste water from other guests’ bathrooms coming up into our bathroom, which was very unpleasant. The toilet seat was cheap, loose, and uncomfortable, and the taps were old and difficult to use. We expected better quality from a hotel of this standard.
Initially, we were given a disabled-access room. While the room was spacious and the bathroom was larger than in standard rooms, the shower water flowed into the toilet area, making the floor very slippery and potentially dangerous. We later changed to a normal room.
The room had very poor natural light, a terrible view, and significant noise, which made the stay uncomfortable.
The door entry system is also outdated compared to other hotels we stayed in, where tap-and-open systems were much easier and more convenient.
Check-in was very slow, with a queue of around 20–30 minutes. After checking in, we waited over an hour for our luggage to arrive in the room. We tried calling reception several times with no answer and eventually had to go back to reception ourselves to ask about the luggage. This was very inconvenient, as we couldn’t change out of our travel clothes or freshen up.
Breakfast and dinner were not included in the room rate, and considering the overall condition, room quality, and service, the price of the room does not represent good value for money.