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Four Points by Sheraton Medan

4.0 star property

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Photo gallery for Four Points by Sheraton Medan

Gazebo
Meeting facility
Meeting facility
Large Room, 1 King Bed | Living area | 32-inch LED TV with cable channels, TV
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is $48
$44 nightly
$48 total
Total with taxes and fees
Jun 16 - Jun 17

Explore the area

View in a map
Jl. Gatot Subroto No. 395, Medan, North Sumatra, 20119
  • Place, Plaza Medan Fair
    โ€ช17 min walkโ€ฌ
  • Place, Sun Plaza
    โ€ช8 min driveโ€ฌ
  • Place, Sri Mariamman Temple
    โ€ช11 min driveโ€ฌ
  • Airport, Medan (KNO-Kuala Namu Intl.)
    โ€ช54 min driveโ€ฌ

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Minibar, in-room safe, soundproofing, cribs/infant beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Large Room, 1 King Bed

Large Room, 1 King Bed | Minibar, in-room safe, soundproofing, cribs/infant beds

Large Room, 1 King Bed

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Large Room, 2 Single Beds

A hotel room with two beds, a desk with a lamp, a chair, and a view of the city.

Large Room, 2 Single Beds

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite, 1 Bedroom (1 Bedroom)

Minibar, in-room safe, soundproofing, cribs/infant beds

Junior Suite, 1 Bedroom (1 Bedroom)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Minibar, in-room safe, soundproofing, cribs/infant beds

Suite, 1 Bedroom

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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  • Parking included
4.0 out of 5, Very Good, 174 reviews
$41 nightly
The price is $45
Jun 16 - Jun 17
Total with taxes and fees
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About the neighborhood

Medan

A stay at Four Points by Sheraton Medan places you in the heart of Medan, within a 5-minute drive of Rahmat International Wildlife Museum & Gallery and Plaza Medan Fair. .This hotel is 2.5 mi (4 km) from Sri Mariamman Temple and 2.6 mi (4.2 km) from Grand City Hall.

What's nearby

  • Plaza Medan Fair - 17 min walk - 0.9 miles
  • Sun Plaza - 8 min drive - 1.7 miles
  • Sri Mariamman Temple - 11 min drive - 1.9 miles
  • Grand City Hall - 11 min drive - 2.4 miles
  • University of North Sumatera - 12 min drive - 2.4 miles

Getting around

  • Medan Station - 17 min drive
  • Medan (KNO-Kuala Namu Intl.) - 58 min drive

Restaurants

  • โ€ชLontong Malam Apun - โ€ฌ4 min walk
  • โ€ชKerang Rebus Sumber Rejeki - โ€ฌ3 min walk
  • โ€ชSea food dan Nasi Uduk Tjong 45 Java Jln Gatot Subroto/Simp Ayahanda - โ€ฌ3 min walk
  • โ€ชAyam Penyet Bu Mai - โ€ฌ2 min walk
  • โ€ชThe Eatery @ Four Points By Sheraton Hotel - โ€ฌ2 min walk

About this property

Four Points by Sheraton Medan

Four Points by Sheraton Medan offers 220 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with cable channels. Housekeeping is offered daily and change of bedsheets can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 220 air-conditioned rooms featuring refrigerators and minibars. 32-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at The Eatery, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary manager's reception is offered each day.
The Eatery - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
The Onyx - Onsite lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • The Eatery
  • The Onyx

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • Crib (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 5 steps to reach entrance
  • Elevator (91 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Visual doorbell notification
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per stay
Cribs (infant beds) are available for IDR 400000.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Crib (infant bed) fee: IDR 400000.0 per stay
  • Rollaway bed fee: IDR 400000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number 55110, 8120214173107

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Serela Hotel Medan
Hotel Serela
Serela
Serela Hotel
Four Points Sheraton Medan Hotel
Four Points Sheraton Medan
Four Points by Sheraton Medan Hotel
Four Points by Sheraton Medan Medan
Four Points by Sheraton Medan Hotel Medan

Four Points by Sheraton Medan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 50 out of 127 reviews
Rating 8 - Good. 58 out of 127 reviews
Rating 6 - Okay. 8 out of 127 reviews
Rating 4 - Poor. 6 out of 127 reviews
Rating 2 - Terrible. 5 out of 127 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Great room service and very wonderful staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aprilia

Liked: Cleanliness, staff & service, amenities
Ao far good and clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sondang Meyhwa Angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the bed was very comfortable. The staff were friendly and helpful.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Tati

Nice hotel! Everyone so Friendly and helpful . ..
Stayed 1 night in May 2023
Verified

8/10 Good

Santo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love you

This is clean room , will stay again when visit Medan next visit
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Philip

Liked: Cleanliness, staff & service

Noisy room

Hotel sound proof is not so good . Can hear the noise of car and motorcycle on the road side at night time
Stayed 1 night in Apr 2025
Verified

8/10 Good

Faizal

Liked: Cleanliness, staff & service, property conditions & facilities
If thereโ€™s a vicinity map guide, that will be extremely helpful. There are things that one canโ€™t rely on the hotel all the time. I love to walk around area of a hotel that im staying, getting little entertainment like snacks, foods or quiet chilling spots, which will make it feel like an extended street family of the hotel. However I couldnโ€™t get much here. But Starbucks is by far a nice quiet extended escapade. And maybe investors could improve path to Brastagi Supermarket, or something? I dunno. Otherwise, everything has been well.
Stayed 4 nights in Jul 2024
Verified

4/10 Poor

Bernard

Disliked: Staff & service
Very bad customer service
Stayed 3 nights in Nov 2022
Verified

10/10 Excellent

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel wz family friendly.

Very good for family stay
Stayed 4 nights in May 2022
Verified

8/10 Good

hakhee

Liked: Cleanliness, property conditions & facilities, room comfort

์ „๋ฐ˜์ ์ธ ํ›„๊ธฐ

์•„์นจ์‹์‚ฌ ๋ฉ”๋‰ด๊ฐ€ ์•ฝ๊ฐ„ ๋ถ€์กฑํ•˜๊ณ  ๊ณผ์ผ์€ ์ผ๋ถ€ ์ƒํ•œ ๋ง›์„ ๋Š๊ผˆ๋‹ค. ์ƒค์›Œ๊ธฐ ์••๋ ฅ์ด ์•ฝํ–ˆ๋‹ค. ๋˜ํ•œ 8์ธต์— ์ˆ™๋ฐ•ํ–ˆ๋Š”๋ฐ ์˜ฅ์ƒ์—์„œ ๋‚˜๋Š” ๊ธฐ๊ณ„์†Œ๋ฆฌ(์—์–ด์ปจ ์‹ค์™ธ๊ธฐ๋กœ ์ถ”์ •)๋กœ ์ธํ•ด ์ž ๋“ค๊ธฐ๊ฐ€ ์•ฝ๊ฐ„ ํž˜๋“ค์—ˆ๋‹ค. ๊ธฐํƒ€์‚ฌํ•ญ์€ ๋งŒ์กฑํ•œ๋‹ค.
๋ฃธ์—์„œ ์ดฌ์˜ํ•œ ๋ฉ”๋‹จ์‹œ๋‚ด ์ „๊ฒฝ
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

The room is big and comfortable... located in central and convenient to travel to nearby malls or complex.
Stayed 2 nights in Jan 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Great value, clean, friendly staff food food in resturant. Small but good pool and a nice well equipped gym.
Stayed 2 nights in Jan 2020
Verified

4/10 Poor

Wee Beng

Liked: Cleanliness, room comfort
Premium rooms facing main road, pretty noisy. Room glass windows should be double layers, which is not. Breakfast selections are the same everyday. ๐Ÿ™ Poor service recovery by hotel staffs, including senior staff member of the reception.
Stayed 6 nights in Dec 2019
Verified

8/10 Good

Mohd Rahman Bin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good nice and clean in the heart of the city

Nice hotel near city centre and everythings was so nice clean and excelence for business or family retreat.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in great location. Very friendly staff. Food is delicious
Stayed 5 nights in Oct 2019
Verified

8/10 Good

Chee Wan

Liked: Cleanliness, property conditions & facilities, room comfort

So So Hotel

Overall I stayed 5 nights in this Hotel, the main problem is majority of the Hotel staff can't speak and understand English for instance I encounter a problem for the 1st 2 days during breakfast, while I was consuming breakfast, I left my food and coffee on the table and went to take more food and when I came back to the table to continue my food, the waitress already cleared my table, this is unacceptable, the waitress can't wait to clear and clean the table without knowing the guest already left or not, for this incident I'm so upset and for the next 3 days I didn't took my breakfast anymore. Come on this is Sheraton Hotel, how could they employed this type of untrained & unknowledge personal, only this incident but overall the receptionist in the lobby is nice. I learn a lesson in future just book the room and no breakfats because they never improve or change. Hotel surrounding is too quiet. Hotel location is right outside the centre city is not very good. I'm returning to Medan soon but I'll still book this hotel but no breakfast, no thank you even if is free breakfast I'll still not consuming it anymore.
Stayed 5 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ๅฟซ้ฉใซ้Žใ”ใ›ใพใ—ใŸใ€‚
Stayed 3 nights in Aug 2019
Verified

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities

nice hotel

nice stay but didnโ€™t get single bed
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

CHANSOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

๋ฉ”๋‹จ ์‹œ๋‚ด ํ˜ธํ…” ์ถ”์ฒœ

๋ฉ”๋‹จ ์ค‘์‹ฌ์ง€์—์„œ ๋‹ค์†Œ ๋ฒ—์–ด๋‚˜ ์žˆ์ง€๋งŒ ๊ทธ๋Ÿผ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ๋งค์šฐ ์พŒ์ ํ•˜๊ณ  ๋ฉ‹์ง„ ์‹œ์„ค์„ ๊ฐ–์ถ˜ ๊ณณ์ž…๋‹ˆ๋‹ค. ๊ฐ€๊ฒฉ ๋Œ€๋น„ ๋งŒ์กฑ๋„๋Š” ์ตœ์ƒ์ด์—ˆ์–ด์š”. ์ €๋…์ฏค ๋˜๋ฉด ์ฃผ๋ณ€์— ๊ธฐ๋Œ€ํ•  ๋งŒํ•œ ์‹œ์„ค์ด ๊ฑฐ์˜ ์—†๋Š” ๊ฒƒ์€ ๋งž์Šต๋‹ˆ๋‹ค๋งŒ.. ๋ฉ”๋‹จ ์‹œ๋‚ด ๋Œ€๋ถ€๋ถ„์ด ์ €๋…์ด ๋˜๋ฉด ์ ‘๊ทผ์„ฑ์ด ๋–จ์–ด์ง€๋Š” ๊ฒƒ์€ ์‚ฌ์‹ค์ž…๋‹ˆ๋‹ค.. ์ฆ๊ธธ๋งŒํ•œ ์ปจํ…์ธ ๊ฐ€ ๋งŽ์ด ์—†๊ธฐ ๋•Œ๋ฌธ์—. ํ•˜์ง€๋งŒ ํ˜ธํ…”๋งŒ ๋†“๊ณ  ๋ณด๋ฉด ๊ฐ€๊ฒฉ ๋Œ€๋น„ ๋งค์šฐ๋งค์šฐ ํ›Œ๋ฅญํ•ฉ๋‹ˆ๋‹ค.
Stayed 1 night in Aug 2019
Verified

10/10 Excellent

Sari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

The hotel small but really clean & the location super. We will back again if we go to bali
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience to stay. Brilliant staff and service
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite hotel in Medan
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Paul

Liked: Amenities
Disliked: Staff & service
You can hear sound from other room and hallways. Need improve soundproof.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Disappointed experience

*Housekeeping worker removed and thrown away my important eye drops/medication. *Bathing without shower pipe, it is very inconvenient for ladies & kids.
Stayed 1 night in May 2019
Verified

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was stayed in room 521 for 11/5 and room 824 for 14/5-16/5, my very important eye drops medication have been thrown away by Housekeeping worker on the 15/5 that i left it on the table. I reported this matter to the female staff at the counter while check-out on 16/5.
Stayed 2 nights in May 2019

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