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Crew Express Hotel

Property class: 3

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Photo gallery for Crew Express Hotel

Free daily buffet breakfast
Reception
Lobby
Economy Room | Blackout drapes, free WiFi, bed sheets
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
$17
$16 nightly
$17 total
Total with taxes and fees
May 3 - May 4

Explore the area

View in a map
Jl. Arteri Kuala Namu No. 19, Deli Serda, Medan, North Sumatra, 20371
  • Place, Medan Mall
    ‪30 min drive‬
  • Place, Grand City Hall
    ‪33 min drive‬
  • Place, Sun Plaza
    ‪35 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪20 min drive‬

Room options

View all photos for Economy Room

Economy Room | Blackout drapes, free WiFi, bed sheets

Economy Room

8.0 out of 10
Very good
(1 review)
  • 133 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Business Room

Business Room | Blackout drapes, free WiFi, bed sheets

Business Room

  • 178 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Medan

With a stay at Crew Express Hotel in Medan, you'll be in the business district, and 10.8 mi (17.3 km) from Museum of North Sumatra and 10.9 mi (17.6 km) from Medan Mall. .This hotel is 10.9 mi (17.6 km) from DeliPark Mall Medan and 11 mi (17.8 km) from Grand City Hall.

What's nearby

  • Medan Mall - 30 min drive - 14.4 miles
  • Tjong A Fie's Mansion - 33 min drive - 15.1 miles
  • Grand City Hall - 33 min drive - 15.1 miles
  • Great Mosque of Medan - 33 min drive - 15.1 miles
  • Sun Plaza - 35 min drive - 15.6 miles

Getting around

  • Bandar Khalipah Station - 14 min drive
  • Medan (KNO-Kuala Namu Intl.) - 15 min drive

Restaurants

  • ‪Ayam penyet cindelaras - ‬3 min drive
  • ‪Ayam Goreng Kampung Mbok Ijem - ‬3 min drive
  • ‪Bakso Amat Kualanamu - ‬1 min drive
  • ‪Warung Brotherhood - ‬4 min drive
  • ‪D' Raja Coffee - ‬5 min drive

About this property

Crew Express Hotel

Crew Express Hotel offers 65 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary bottled water and hair dryers. 32-inch flat-screen televisions come with digital channels.

Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and toothbrushes and toothpaste. This Medan hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Make yourself at home in one of the 65 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as electric kettles and free tea bags/instant coffee.
Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless internet access and an arcade/game room.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. A complimentary buffet breakfast is served daily from 6:00 AM to 10 AM.
Featured amenities include a 24-hour front desk, an elevator, and a water dispenser. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:00 AM and 10 AM.
Crew Express Hotel has a restaurant serving breakfast only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Laurence Cafe

Things to do

  • Arcade/game room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • In a provincial park
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (35 inch wide door)
  • Handrails in stairways (30 inches high)
  • Lever door handles
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (24 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2016
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • LED lighting
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Crew Hotel KNO Medan
Crew Hotel KNO
Crew KNO Medan
Crew KNO
KNO Hotel Medan
KNO Hotel
KNO Medan
The Crew Hotel KNO
The KNO Hotel
CREW EXPRESS HOTEL Hotel
CREW EXPRESS HOTEL Medan
CREW EXPRESS HOTEL Hotel Medan

Crew Express Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 9 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 4 out of 17 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

KURT, santa clara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hard to communicate about the airport pick up but they came quick and drove fast to and from airport
Stayed 1 night in Mar 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but clean and quiet. Quick taxi trip to airport and attractions. Highpoint: The staff. So friendly and helpful and fun to talk to. Would go back in a heartbeat!
Stayed 5 nights in Jul 2024

8/10 Good

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I went to my room there was someone 's luggage there. The staff were very accommodating and gave me a different room right away. The airport shuttle came at 3:00 am, they have shuttles only at specific times. Not much to do in the immediate area but a good place to stay as a transit hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Traveled with family
Liked: Staff & service
Price was very reasonable but the hotel is a little tired. It was clean but could do with updating.
Stayed 1 night in Oct 2023

8/10 Good

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport

Restaurant here is not in service as advertised. There is a stand outside selling nasi goreng and mae goreng (walk out and go right) very delicious and the family was so nice and appreciated the sales. The shuttle is very inconvenient times and we had a four hour gap and there seemed to be no wiggle room so we paid for a grab instead. Water fill stations were good otherwise very bare accomodations. They say there is a rooftop terrace on here and there is nothing of the sort, I think they mean ground floor terrace which had lots of tables
Stayed 1 night in Mar 2023

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 outta 5

It was a great place except for the fact I paid extra for breakfast but had to pay for very expensive coffee.
Stayed 1 night in Jun 2018

2/10 Terrible

Emma

Disliked: Staff & service

Worrying

We tried to order room service which took 2 hours to get to us. The more worrying thing was at 4.30am a man somehow unlocked the door and came into our room, on asking reception they did not care or seem to see what the problem was... 2 females in a room and this happened with no care. I wouldn't recommend booking here at all

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport for overnight stopover

A good overnight stay close to the airport. Nothing else to do in the neighbourhood. Very nice breakfast. Disappointed that there was no free shuttle from airport which I thought there was going to be when I booked the hotel. I sent an email to the hotel on the day we were to arrive and was told that the shuttle was only available for going from the hotel to the airport. So we had to take a taxi.
Stayed 1 night in Dec 2017

2/10 Terrible

FAWN TON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ok nothing great

did not have most things on menu, over charged me on ordering almost each time I ordered
Stayed 1 night in Jun 2017

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel

not clean, Breakfast not Good, location not good middle of highway, Staff can't speak good English, difficult to communicate.

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Billig hotell i nærheten av flyplassen med inkludert flyplasstransport.
Stayed 1 night in Mar 2025

2/10 Terrible

Charlotte

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Alles riecht Zigaretten! Im Zimmer darf geraucht werden, daher stinkt es überall. Im Flur läuft die ganze Nacht Musik.
Stayed 1 night in Jul 2024

8/10 Good

ger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To mutch traffic verry noice in the nighttime
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Preis Leistung ist gut!

Für eine Nacht vor einem frühen Flug sehr gut! Kostenloser Transfer und Frühstück alles gut!
Stayed 1 night in Oct 2022

8/10 Good

Huong, Japan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
スタッフはフレンドリーで良かったのですが、部屋がタバコ臭かったのが残念でした。
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort