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Swissôtel Al Maqam Makkah

5.0 star property

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Photo gallery for Swissôtel Al Maqam Makkah

Room service - dining
55-inch Smart TV with satellite channels, TV
Miscellaneous
Restaurant
Free toiletries, hair dryer, towels, soap

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Bar
  • Laundry
$302
$250 nightly
$302 total
Total with taxes and fees
Feb 1 - Feb 2

Explore the area

View in a map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪3 min walk‬
  • Place, The Clock Towers
    ‪3 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Twin Room, 2 Twin Beds

Premium bedding, memory foam beds, in-room safe, desk

Classic Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(17 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds, City View

Premium bedding, memory foam beds, in-room safe, desk

Classic Twin Room, 2 Twin Beds, City View

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

Premium bedding, memory foam beds, in-room safe, desk

Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

  • 1012 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

Premium bedding, memory foam beds, in-room safe, desk

Junior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, memory foam beds, in-room safe, desk

Junior Suite, 1 King Bed

  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Kaaba View

Premium bedding, memory foam beds, in-room safe, desk

Junior Suite Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms (Haram)

Premium bedding, memory foam beds, in-room safe, desk

Executive Suite, 2 Bedrooms (Haram)

  • 1787 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds (Haram View)

Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 2 Twin Beds (Haram View)

8.0 out of 10
Very good
(11 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds (Haram View)

Premium bedding, memory foam beds, in-room safe, desk

Classic Triple Room, 3 Twin Beds (Haram View)

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

  • 1012 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

Premium bedding, memory foam beds, in-room safe, desk

Junior Suite, 1 Double Bed with Sofa bed

  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite Partial Kaaba View

Premium bedding, memory foam beds, in-room safe, desk

Junior Suite Partial Kaaba View

  • 829 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Triple Room, 3 Twin Beds (Kaaba View)

Premium bedding, memory foam beds, in-room safe, desk

Premier Triple Room, 3 Twin Beds (Kaaba View)

10.0 out of 10
Exceptional
(2 reviews)
  • 431 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Premier Twin Room, 2 Twin Beds (Kaaba View)

Premium bedding, memory foam beds, in-room safe, desk

Premier Twin Room, 2 Twin Beds (Kaaba View)

8.0 out of 10
Very good
(6 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed (No View)

Executive Suite, 1 King Bed (No View) | Premium bedding, memory foam beds, in-room safe, desk

Executive Suite, 1 King Bed (No View)

  • 1905 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room, 3 Twin Beds (Partial Kaaba view)

Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 3 Twin Beds (Partial Kaaba view)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Executive Suite, 2 Bedrooms, City View

Premium bedding, memory foam beds, in-room safe, desk

Executive Suite, 2 Bedrooms, City View

  • 1787 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Quadruple Room, City View

Classic Quadruple Room, City View | Premium bedding, memory foam beds, in-room safe, desk

Classic Quadruple Room, City View

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Triple Room, City View

Classic Triple Room, City View | Premium bedding, memory foam beds, in-room safe, desk

Classic Triple Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Quadruple Room (Haram View)

Premium bedding, memory foam beds, in-room safe, desk

Classic Quadruple Room (Haram View)

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Quadruple Room (No View)

Premium bedding, memory foam beds, in-room safe, desk

Classic Quadruple Room (No View)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Quadruple Room (Partial Kaaba View)

Classic Quadruple Room (Partial Kaaba View) | Premium bedding, memory foam beds, in-room safe, desk

Classic Quadruple Room (Partial Kaaba View)

  • 344 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Queen Bed

Premium bedding, memory foam beds, in-room safe, desk

Premier Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

Similar properties

Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Swissôtel Makkah
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 1,009 reviews
$218 nightly
The price is $263
Feb 10 - Feb 11
Total with taxes and fees
Swissôtel Makkah

About the neighborhood

Makkah

With a stay at Swissôtel Al Maqam Makkah, you'll be centrally located in Makkah, steps from The Clock Towers and 5 minutes by foot from Great Mosque of Makkah. .This luxury hotel is 0.4 mi (0.6 km) from Kaaba and 0.2 mi (0.4 km) from King Fahad Gate.

What's nearby

  • Great Mosque of Makkah - 3 min walk - 0.2 miles
  • The Clock Towers - 3 min walk - 0.2 miles
  • King Fahad Gate - 5 min walk - 0.3 miles
  • Souk Al-Khalil - 6 min walk - 0.3 miles
  • Kaaba - 6 min walk - 0.4 miles

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 72 min drive

Restaurants

  • ‪Brew92 - ‬5 min walk
  • ‪Swiss Express - ‬1 min walk
  • ‪The Coffee Address - ‬2 min walk
  • ‪Bateel Elan - ‬2 min walk
  • ‪Almsharf Lounge - ‬1 min walk

About this property

Swissôtel Al Maqam Makkah

Luxury hotel with a 24-hour front desk and a coffee shop
Swissôtel Al Maqam Makkah offers 1624 shared accommodations, which are air-conditioned, accessible via exterior corridors, and feature safes and coffee/tea makers. Memory foam beds feature premium bedding. 55-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 1624 air-conditioned rooms featuring Smart televisions. Your memory foam bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and gift shops/newsstands. This hotel also features a hair salon, wedding services, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping mall
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Shared accommodations
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 2:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 370 for adults and SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 610 out of 1003 reviews
Rating 8 - Good. 217 out of 1003 reviews
Rating 6 - Okay. 82 out of 1003 reviews
Rating 4 - Poor. 32 out of 1003 reviews
Rating 2 - Terrible. 62 out of 1003 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Samina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for Umrah, the location is unbeatable, and the lifts are fast, which makes everything so convenient. The breakfast was decent, and the staff were incredibly friendly and attentive. They provided me with gluten-free bread and cakes every morning, which was such a thoughtful gesture. They even surprised me with a gluten-free cake sent to my room! It’s the little things like this that truly make a difference. All be back 🙃
Stayed 7 nights in Sep 2025

2/10 Terrible

Ali

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a terrible experience checking in. With a booking of 2 rooms, upon check in only 1 room was available and second room was cancelled for no valid reason. We were in the lobby for over 7 hours with exhaustion and tired kids. Thank you to hotels.com which were very helpful but the hotel was not accepting to receive their calls so we felt lost. At the end we had to book a new second room with higher price because original room type was not available.
Stayed 3 nights in Oct 2025

10/10 Excellent

Zinet

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

MOHAMMEDSAHAD

Stayed 2 nights in Oct 2025

2/10 Terrible

Asif

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible service on hotels.com and the hotel

Don’t book hotels.com didn’t help and hotel didn’t help wrong date was booked as a mistake of the hotels.coms part I’m in dispute and will claim indemnity for this do not book this hotel as they’re not helpful and not through hotels.com I’ve always been a loyal customer I was let down badly, when I did all I could in my power contacted them straight after booking upon realising wrong date was booked as an error on hotels.com part was for the date I was flying out. I got in contact straight away
Stayed 1 night in Oct 2025

10/10 Excellent

Nassar

Clean rooms fab food excellent location and friendly staff will be back again.varied breakfast and fab evening meal.. highly recommended.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mohammed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent umrah trip
Stayed 4 nights in Oct 2025

10/10 Excellent

monica

Stayed 4 nights in Oct 2025

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice nice Good hotel
Stayed 4 nights in Sep 2025

6/10 Okay

Hassan

Stayed 4 nights in Oct 2025

10/10 Excellent

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Oct 2025

10/10 Excellent

Zakaria

Stayed 5 nights in Sep 2025

8/10 Good

Hamida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is excellent. Only problem is the disruption from the hotel staff for non existent reasons. Mid afternoon, i take a 45 min nap to be able to do asr prayers in the mosque. A staff barges into my room carrying a portable ac, this is a guise for workers accessing your room, possibly go through your staff if you are not in. And then again in the middle of the night my 3 hours of planned sleep again got disrupted by hose keeping at my door but luckily ihad locked it fully plus a call from reception saying something about my checkin like it could not wait till morning. The hotel must realise we choose them coz of the vicinity to the Kaaba and ability to take these power naps without interruption so can achieve our Ibaadah goals
Stayed 1 night in Sep 2025

10/10 Excellent

Mohanad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in … and service staff were very helpful and friendly.
Stayed 10 nights in Sep 2025

10/10 Excellent

Mohamed

Stayed 3 nights in Sep 2025

10/10 Excellent

Rameez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Haram and I would recommend this hotel to anyone
Stayed 4 nights in Sep 2025

2/10 Terrible

Mohamedfaroek, Brampton

Traveled with partner
Disliked: Staff & service, amenities
Poor service by the maintenance staff. Each night was a problem, A/C was too cold, then too hot, then too much noise from the room next door with many children and cleaners cleaning at 3am etc.....no one come to help or solve the problem for hours. terrible experience!
Stayed 4 nights in Sep 2025

8/10 Good

Mohamed Amjad Khan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the centre of everything. It’s my 2nd time for a 4night stay to perform umrah with my family and aged parents. Convenient location and within 250yards to walking station only downside are the clock tower lifts.!
Stayed 3 nights in Sep 2025

8/10 Good

Asma

Stayed 5 nights in Sep 2025

10/10 Excellent

NURFADZLIA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 6 nights in Sep 2025

10/10 Excellent

Jawad, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Anam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to Macca at the same hotel. I liked it at the first time and decided to come back again
Stayed 1 night in Sep 2025

10/10 Excellent

Qaisra

Liked: Amenities, property conditions & facilities
Staff
Stayed 4 nights in Sep 2025

8/10 Good

Mostafa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast and wakable from mashjidul Haram
Stayed 5 nights in Sep 2025

10/10 Excellent

Shaban

Stayed 7 nights in Sep 2025