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Sheraton Makkah Jabal Al Kaaba Hotel

4.0 star property

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Photo gallery for Sheraton Makkah Jabal Al Kaaba Hotel

Front of property
Property video
Reception
2 restaurants, breakfast, lunch served; local and international cuisine
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
The current price is $129
$107 nightly
$129 total
Total with taxes and fees
May 4 - May 5

Explore the area

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Jabal Al Kaaba, Makkah Al Mukkarammah Makkah, Makkah, Eastern Province, 24231
  • Place, Great Mosque of Makkah
    ‪7 min walk‬
  • Place, The Clock Towers
    ‪11 min walk‬
  • Place, Kaaba
    ‪13 min walk‬

Room options

View all photos for Traditional Room, 2 Twin Beds

Pillowtop beds, minibar, in-room safe, individually decorated

Traditional Room, 2 Twin Beds

9.0 out of 10
Wonderful
(26 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Room, 3 Twin Beds

Traditional Room, 3 Twin Beds | View from property

Traditional Room, 3 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 1 Double Bed (Executive Level)

Executive lounge

Superior Room, 1 Double Bed (Executive Level)

8.4 out of 10
Very good
(6 reviews)
  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 Bedroom

40-inch LED TV with cable channels, TV, toys

Junior Room, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Living area | 40-inch LED TV with cable channels, TV, toys

Deluxe Room, 1 Bedroom

  • City view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Family Room, 2 Twin Beds, Tower

Family Room, 2 Twin Beds, Tower | View from room

Family Room, 2 Twin Beds, Tower

  • City view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Dining room

Suite, 1 Double Bed, Tower

  • City view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Tower

Suite, 1 Double Bed, Tower | Living room | 40-inch LED TV with cable channels, TV, toys

Suite, 1 Double Bed, Tower

  • City view
  • 1916 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | In-room dining

Executive Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 5
  • 3 Large Twin Beds

View all photos for Suite, 2 Twin Beds, Tower

Suite, 2 Twin Beds, Tower | View from property

Suite, 2 Twin Beds, Tower

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 Bedroom

Executive lounge

Superior Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Traditional Room, Multiple Beds

Pillowtop beds, minibar, in-room safe, individually decorated

Traditional Room, Multiple Beds

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Room, 2 Twin Beds

Executive lounge

Superior Room, 2 Twin Beds

  • City view
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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Exterior
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  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,000 reviews
$91 nightly
The price is $109
May 3 - May 4
Total with taxes and fees
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About the neighborhood

Makkah

A stay at Sheraton Makkah Jabal Al Kaaba Hotel places you in the heart of Makkah, within a 15-minute walk of Great Mosque of Makkah and Kaaba. .This family-friendly hotel is 0.6 mi (1 km) from The Clock Towers and 1.6 mi (2.6 km) from 60th Street.

What's nearby

  • Great Mosque of Makkah - 7 min walk - 0.4 miles
  • King Fahad Gate - 10 min walk - 0.6 miles
  • The Clock Towers - 11 min walk - 0.6 miles
  • Souk Al-Khalil - 11 min walk - 0.6 miles
  • Kaaba - 13 min walk - 0.7 miles

Getting around

  • Makkah Station - 10 min drive
  • King Abdulaziz Intl. Airport (JED) - 71 min drive

Restaurants

  • ‪Archi - ‬9 min walk
  • ‪AlTayebat restaurant interContinental | مطعم الطيبات انتركونتيننتال - ‬8 min walk
  • ‪Namq Cafe | نمق كافيه - ‬17 min walk
  • ‪الملتقى لاونج - ‬13 min walk
  • ‪Al Baik Jabal Omar - ‬9 min walk

About this property

Sheraton Makkah Jabal Al Kaaba Hotel

Sheraton Makkah Jabal Al Kaaba Hotel offers 412 accommodations with minibars and safes. These individually decorated and furnished accommodations include desk chairs. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include offices, desks, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include massages.
Make yourself at home in one of the 412 individually decorated guestrooms, featuring refrigerators and LED televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, designer toiletries, and bidets.
Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services. Additional amenities at this hotel include gift shops/newsstands, wedding services, and a banquet hall.
Enjoy local and international cuisine at Chocolate Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Makkah? This hotel has 161 square feet (15 square meters) of space consisting of conference space and meeting rooms.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Chocolate Lounge - This café specializes in local and international cuisine.
Asia Restaurant - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Al Firdous Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 86.50 for adults and SAR 43.25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Al Firdous Restaurant
  • Asia Restaurant
  • Chocolate Lounge

Things to do

  • Free children's club
  • Library
  • Playground

Family friendly

  • Baby toys
  • Children's toys
  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 161 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Spa

  • In-room massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in hallways (31 inches high)
  • Handrails in stairways (30 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (38 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 29 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Paper towels
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Office
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 120.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 86.5 for adults and SAR 43.25 for children
  • Rollaway bed fee: SAR 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002512

We should mention

Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Sheraton Makkah Jabal Al Kaaba Hotel Mecca
Sheraton Makkah Jabal Al Kaaba Mecca
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaab
Sheraton Makkah Jabal Al Kaaba
Sheraton Makkah Jabal Al Kaaba Hotel Hotel
Sheraton Makkah Jabal Al Kaaba Hotel Makkah
Sheraton Makkah Jabal Al Kaaba Hotel Hotel Makkah

Sheraton Makkah Jabal Al Kaaba Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 266 out of 455 reviews
Rating 8 - Good. 105 out of 455 reviews
Rating 6 - Okay. 42 out of 455 reviews
Rating 4 - Poor. 15 out of 455 reviews
Rating 2 - Terrible. 27 out of 455 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities
Very professional and yes room was very clean every day
Stayed 4 nights in Jan 2026

10/10 Excellent

Manar

Stayed 5 nights in Jan 2026

10/10 Excellent

Junaid

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff were very nice and helpful. This was my second stay and I would book again.
Stayed 2 nights in Jan 2026

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean staff are kind
Stayed 1 night in Jan 2026

4/10 Poor

Huda

Traveled with family
Disliked: Cleanliness
Booked Sheraton after looking at google maps realizing that the hotel is close to Masjid Al Haram. But after reaching the hotel I was shocked and realized that the hotel was very far from the Kaaba where I wanted to be for Friday prayers. The height at which this hotel is unbelievable. The roads around are close so you can’t take a taxi and if you do take taxi the drivers charge you a big amount for a five minute drive. The only option is to rent a guy with a wheelchair to take you to that uphill hotel. Unfortunately with physical health issues it was hard to take the uphill route. After reaching hotel decided to cancel my reservations, got help from booking agents but unfortunately they couldn’t cancel my reservation as the staff at the hotel didn’t cooperate with Expedia. Exhausted from the whole trip to hotel and carrying my luggage I decided to just stay there for the night. To pray walked down to the mosque and rented a wheelchair service- paying out of pocket to get to hotel back up. I didn’t get any response until the day after from Expedia so I had to continue my stay in the same hotel while I could have been staying closer to hotels near Kaaba. If I did book I would pay the high price for hotel near Kaaba as well as loose my money for the second day booking at Sheraton hotel. Overall the stay was good, the breakfast was fair and at the last night was bit by bed bug, got late for my flight as taxi couldn’t come to my hotel for 45 minutes almost missed my flight.
Construction happening right next to hotel
Bed bug on my bed
Bed bug
Stayed 2 nights in Jan 2026

10/10 Excellent

Amira

Liked: Cleanliness, staff & service, room comfort
7 minutes walk from the walk. There is access bridge to the haram however
Stayed 8 nights in Dec 2025

8/10 Good

Mohamed Ziad

Stayed 7 nights in Dec 2025

10/10 Excellent

Hilal ahmad

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Mariam

Stayed 1 night in Jan 2026

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff was friendly and courteous.
Stayed 2 nights in Dec 2025

8/10 Good

May

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too crowded and could be better. Otherwise great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Syed Shariq

Liked: Cleanliness, staff & service, property conditions & facilities
Lujain and ishaq were great at the restaurants
Stayed 2 nights in Dec 2025

10/10 Excellent

Ramadan, Inver Grove Hights

Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Sheraton was truly enjoyable. The hotel is comfortable, well maintained, and very convenient, making it easy to relax from the moment you arrive. What really makes Sheraton stand out, however, is the exceptional staff. Their professionalism and genuine, client-focused service made a real difference throughout my stay. A special shout-out to the front desk and lounge teams, especially Nashwa and Safaa, whose warmth, attentiveness, and care went above and beyond. They made me feel welcomed and well looked after at every interaction. I would happily recommend this hotel and look forward to staying again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mazumder

Stayed 3 nights in Nov 2025

10/10 Excellent

eshaq

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
كل شيء ممتاز
Stayed 8 nights in Nov 2025

8/10 Good

Hebatalla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice hotel, close to Kaaba. On hill , hard for some to go up. Thanks to Abdul Halim for always attending promptly to our requests
Stayed 3 nights in Nov 2025

2/10 Terrible

zareen

Liked: Cleanliness
It was mentioned that it is near to the haram but in real there is no bridge to the haram on booking it was mentioned and non convinient location, no cab goes there and no shuttle was provided i book a hotel for $1100 for 4 nights and looks like it was a waste
Stayed 4 nights in Nov 2025

10/10 Excellent

Sakinah

The staff were incredible. Check in was quick and efficient. It did not take 15 minutes. I was fortunate to get an upgrade because of my status in Marriott’s membership program. From the services of the consieges, the security team, housekeeping team have spoiled me. The bellhops and the amazing team at dining area on the “SR” floor. The food was was varied and freshly prepared. Opp for the breakfast. It’s fantastic. Go earlyservice and g
Stayed 5 nights in Nov 2025

10/10 Excellent

Arkan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Room was well stocked with a lovely view, staff were all very friendly and polite. Location is better than the Jabal Omar hotels as you don’t have to walk through the crowded taxi rank area to reach the haram. This is one of the better valued 5 star hotels in the area.
Stayed 1 night in Nov 2025

10/10 Excellent

Shanah

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great amenities, clean, nice staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Foyez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff and service.
Stayed 2 nights in Nov 2025

10/10 Excellent

Judit

Stayed 2 nights in Nov 2025

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is brilliant. Very helpful and efficient.
Stayed 2 nights in Oct 2025

10/10 Excellent

KHAWAJA

Liked: Cleanliness, amenities, property conditions & facilities
yes clean staff is very supportive thanks only problem web side desined said kabah is only few step due to heavy construction takes to reach kabbah 11-13 mins
Stayed 4 nights in Oct 2025