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Wonderful!
4.6 of 5 guest rating
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Get an overview of this hotel
Luxury hotel connected to a shopping center in Mecca with 2 restaurants

Popular property highlights

Free WiFi
Business center
Laundry facilities
Smoke-free property
24-hour front desk

With a stay at Raffles Makkah Palace, you'll be centrally located in Mecca, within a 5-minute walk of Abraj Al-Bait Towers and Great Mosque of Mecca. This 5-star hotel is 0.2 mi (0.3 km) from Kaaba and 0.1 mi (0.2 km) from Well of Zamzam.

Make yourself at home in one of the 214 individually decorated guestrooms, featuring iPod docking stations and minibars. 42-inch LED televisions with digital programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Detached private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Grab a bite at Al Qasr, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Featured amenities include a business center, express check-in, and express check-out. This hotel has 6 meeting rooms available for events. Limited parking is available onsite.

Languages Spoken

  • English

Show all languages

Renovations & Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Hotel Amenities

Hotel Amenities

Raffles Makkah Palace features a full-service spa and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. A business center is on site at this 5-star property.

Wireless Internet access is complimentary. 6 meeting rooms are available. This luxury hotel also offers spa services, a library, and tour/ticket assistance.

Raffles Makkah Palace is a smoke-free property.

  • Free use of nearby fitness center
  • Library
  • Express check-in
  • Coffee/tea in common areas
  • Shopping mall on site
  • Art gallery on site
  • Elevator
  • Fitness facilities
  • Full-service spa
  • 24-hour front desk
  • Business center
  • Spa treatment room(s)
  • Porter/bellhop
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2007
  • Dry cleaning/laundry service
  • Free WiFi
  • Health club
  • Smoke-free property
  • Number of coffee shops/cafes - 2
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of meeting rooms - 6
  • Luggage storage
  • ATM/banking
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Laundry facilities
  • Parking (limited spaces)
  • Total number of rooms - 214
  • Television in common areas
  • Number of floors - 20
  • Number of buildings/towers - 2
  • Multilingual staff
  • Free newspapers in lobby

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Indonesian
  • Arabic
  • Filipino
  • Hindi
  • Malay

Parking

Limited onsite parking

Room Amenities

Raffles Makkah Palace offers 214 air-conditioned accommodations with iPod docking stations and DVD players. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LED televisions come with digital channels. Rooms have detached private bathrooms. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and bidets. This Mecca hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Air conditioning
  • Television
  • Free newspaper
  • Minibar
  • Daily housekeeping
  • Phone
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Desk
  • Premium bedding
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Turndown service
  • Free bottled water
  • DVD player
  • Bidet
  • Blackout drapes/curtains
  • Slippers
  • Digital TV service
  • WiFi (surcharge)
  • Individually furnished
  • Individually decorated
  • iPod docking station
  • Rainfall showerhead
  • Private bathroom (not in room)
  • Bathtub or shower
  • Free cribs/infant beds
  • LED TV
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Al Qasr - This buffet restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Al Majlis (Laventine) - This fine-dining restaurant serves lunch and dinner. Open daily.

Narjes Tea Lounge - Onsite coffee shop. Open 24 hours. Open daily.

The Creamery - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a health club.

Spa Services

Raffles Spa has 6 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 4:00 PM

Check-in time ends at midnight

Minimum check-in age is: 16

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Noise-free rooms not guaranteed

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property Registry Number - 3800117

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Debit cards

Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SAR 120 for adults and SAR 60 for children (approximately)
  • Fee for in-room wireless Internet: SAR 60 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Makkah Palace
  • Makkah Raffles
  • Makkah Raffles Palace
  • Raffles Makkah
  • Raffles Makkah Palace
  • Raffles Makkah Palace Hotel
  • Raffles Makkah Palace Hotel Mecca
  • Raffles Makkah Palace Mecca
  • Raffles Palace
  • Raffles Palace Makkah
  • Raffles Makkah Palace Mecca
  • Raffles Makkah Palace Hotel
  • Raffles Makkah Palace Mecca
  • Raffles Makkah Palace Hotel Mecca

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina.

Couples wishing to share a room must provide proof of marriage.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

No pets and no service animals are allowed at this property.

Alcohol is not served or permitted at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge
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