Very clean, lovely helpful staff in check-in/lobby. We stayed on the south side on 11th floor, overlooking the mall next to us. The views of the beach and mountain were beautiful, amazing, but even in November, it was full sun on the balcony, no shade (if you do or don't like that). The noise from the mall air conditioner (?) was 24 hrs and it was loud, add the restaurant chimneys (we could smell constant burning off/cleaning in a.m., steak smell during all day/eve). Luckily we were on the 11th floor, so it could have worse if we were lower down. Will return, but not stay on that side. (Yes, we could have asked to be moved, but we arrived at 3 a.m. and exhausted, and it didn't seem like it would be a problem. We just realized over time that it was a bit of a negative.)