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Matsue New Urban Hotel

3.5 star property

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Photo gallery for Matsue New Urban Hotel

Terrace/patio
Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing
Restaurant
Public bath
Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Housekeeping
$43
$37 nightly
$43 total
Dec 14 - Dec 15

Explore the area

View in a map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Place, Lake Shinji
    ‪1 min walk‬
  • Place, Shinjiko Ohashi Bridge
    ‪4 min walk‬
  • Place, Matsue Castle
    ‪10 min walk‬
  • Airport, Izumo (IZO)
    ‪29 min drive‬

Room options

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

Superior Japanese-Style Room - Main Building (6 tatami mat) | In-room safe, desk, laptop workspace, soundproofing

Superior Japanese-Style Room - Main Building (6 tatami mat)

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Studio Twin - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Studio Twin - Non-Smoking - Annex

9.6 out of 10
Exceptional
(4 reviews)
  • Lake view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Run of the House - Non-Smoking

In-room safe, desk, laptop workspace, soundproofing

Run of the House - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed

View all photos for Twin Lake View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Twin Lake View Annex Building

  • Sleeps 2

View all photos for Double Room - Non -Smoking - Renewed Main Building

Double Room - Non -Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Double Room - Non -Smoking - Renewed Main Building

8.0 out of 10
Very good
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room - Non-Smoking - Renewed Main Building

Twin Room - Non-Smoking - Renewed Main Building | In-room safe, desk, laptop workspace, soundproofing

Twin Room - Non-Smoking - Renewed Main Building

8.0 out of 10
Very good
(1 review)
  • City view
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Cityview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Semi Double Room Lakeview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(8 reviews)
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Lakeview - Non-Smoking - Annex

8.0 out of 10
Very good
(1 review)
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

In-room safe, desk, laptop workspace, soundproofing

Deluxe Double Room Cityview - Non-Smoking - Annex

8.0 out of 10
Very good
(3 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

Deluxe Twin Room Cityview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

Deluxe Twin Room Lakeview - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Lakeview - Non-Smoking - Annex

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

Deluxe Twin Room Viewbath - Non-Smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Room Viewbath - Non-Smoking - Annex

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room - Non-smoking - Annex

Triple Room - Non-smoking - Annex | In-room safe, desk, laptop workspace, soundproofing

Triple Room - Non-smoking - Annex

  • City view
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Twin City View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Twin City View Annex Building

  • Sleeps 2

View all photos for Deluxe Twin City View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin City View Annex Building

  • Sleeps 2

Run Of House

  • Sleeps 2

View all photos for Semi Double Lake View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Semi Double Lake View Annex Building

  • Sleeps 2

Twin Main Building

  • Sleeps 2

Superior Japanese-Style 6 Tatami Main Buiding

  • Sleeps 3

Superior Japanese-Style 4.5 Tatami Main Buiding

  • Sleeps 2

View all photos for Deluxe Twin Lake View Bath Annex Building

In-room safe, desk, laptop workspace, soundproofing

Deluxe Twin Lake View Bath Annex Building

  • Sleeps 2

Single Main Building

  • Sleeps 1

View all photos for Double Main Building

In-room safe, desk, laptop workspace, soundproofing

Double Main Building

  • Sleeps 2

View all photos for Annex Building Single Room

In-room safe, desk, laptop workspace, soundproofing

Annex Building Single Room

  • Sleeps 1

Semi Double City View Annex Building

  • Sleeps 2

View all photos for Double City View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Double City View Annex Building

  • Sleeps 2

Double Lake View Annex Building

  • Sleeps 2

Deluxe Twin Lake View Annex Building

  • Sleeps 2

View all photos for Family Room Annex Building

In-room safe, desk, laptop workspace, soundproofing

Family Room Annex Building

  • Sleeps 3

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About the neighborhood

Matsue

Located in Matsue (Matsue Shinjiko Onsen), Matsue New Urban Hotel is within a 15-minute walk of Shimane Art Museum and Matsue Horaenya Denshokan. .This hotel is 0.2 mi (0.3 km) from Lake Shinji and 0.7 mi (1.2 km) from Matsue Castle.

What's nearby

  • Lake Shinji - 1 min walk - 0.1 miles
  • Shinjiko Ohashi Bridge - 4 min walk - 0.3 miles
  • Matsue Jozan Park - 7 min walk - 0.4 miles
  • Shijimikan Museum - 10 min walk - 0.6 miles
  • Matsue Castle - 10 min walk - 0.6 miles

Getting around

  • Matsue Station - 20 min walk
  • Izumo Airport (IZO) - 28 min drive

Restaurants

  • ‪珈琲館京店店 - ‬4 min walk
  • ‪月ヶ瀬 - ‬4 min walk
  • ‪皆美館 - ‬4 min walk
  • ‪浪花寿し - ‬3 min walk
  • ‪居酒屋 ばいかも - ‬3 min walk

About this property

Matsue New Urban Hotel

Hotel with a restaurant, near Shimane Art Museum
Matsue New Urban Hotel offers 101 accommodations with safes and slippers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).
Make yourself at home in one of the 101 guestrooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite body treatments or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Matsue New Urban Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Matsue New Urban Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 151 out of 400 reviews
Rating 8 - Good. 162 out of 400 reviews
Rating 6 - Okay. 66 out of 400 reviews
Rating 4 - Poor. 9 out of 400 reviews
Rating 2 - Terrible. 12 out of 400 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Duan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff, amenities and comfortable rooms

I was in love with this hotel the first time and subsequently stayed 2 more times for a total of 4 nights. My first room was a corner Japanese style room with lake view. I haven’t seen a more fully staffed hotel, it even has 2 parking staff directing traffic for 30 lots. The hotel has facilities like onsen, laundry, and a convenience store. My favorite is the amenities counter which is practically a buffet with things that I’ve never seen before at hotels, including cool wipes, salt tablets, shoe fresheners and toe pads. Only gripe is it is not near the station so it’s a 10 minute bus ride and 5 min walk.
Stayed 1 night in Aug 2025

10/10 Excellent

Gordon, Tokyo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I speak Japanese and so did not rely on internet advice and discovered many shops and food and local information. I was on business but would like to return for a holiday as it has lots to offer without the crowds. Only bad point is matsue has a taxi shortage in the morning and evenings due to cummuter rush.
Stayed 3 nights in Aug 2025

8/10 Good

Hyeonjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
뷰도 너무 좋았고 직원 분들도 친절했어요. 아침 조삭에 토산품이 있어서 더욱 기억에 남네요.
Stayed 1 night in Aug 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

Room smaller than I had expected.

Everything was ok, except that the size of the room was very small. The pictures on the website is a bit misleading.
Stayed 5 nights in Apr 2025

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 5 nights in Apr 2025

10/10 Excellent

Mai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインもチェックアウトもスムーズで、温泉も良かったし、朝食も美味しかったです。お部屋も綺麗でスタッフの方々も親切で助かりました。バス停や駅から歩ける距離だったのも良かった。本当にありがとうございました。
Stayed 1 night in Dec 2024

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 2 nights in May 2024

10/10 Excellent

Hisashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Mitchie

Stayed 1 night in Oct 2023

10/10 Excellent

Tsutomu

Stayed 1 night in Jun 2022

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveler

Liked: Staff & service
For international travelers who are not used to Japanese hotel accommodations outside the major tourist centers of Tokyo, Kyoto, and Osaka, you may find the basic amenities and older construction to be somewhat underwhelming, but as a base for tourism in Matsue city proper, the central location is quite beneficial, being only an 8 minute walk from Matsue Castle. I would caution that the hotel is somewhat distant from the main Matsue Station (JR trains), requiring a bus ride or taxi (or a ~25 minute walk), which can be daunting for those who do not speak Japanese.
Stayed 3 nights in Jul 2020

6/10 Okay

CHARLES, Hong Kong

Traveled with partner
Liked: Staff & service, amenities
Convenient location and within walking distance to major tourist attractions & dining area. Property is a bit rundown. Room space is barely sufficient. The public onsen at the top floor is not attractive and brings "outsiders" to the hotel who crowd the bath area and the elevators. Room rate is a bit high considering the city the hotel situated. There is an overnight parking fee, however, the front desk is nice to allow me to park the car beyond the checkout time till 1pm.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Cramped and Disappointing

Even by Japanese standards, the rooms were small. We reserved two rooms for our family, and the staff would not accommodate us to have the rooms on the same floor. Great location: on the lake and next door to a shrine; a bathhouse (onsen) on the 3rd floor; and a convenience store reachable through the annex lobby. However, overall we were disappointed with the accommodations and did not spend a sufficiently restful night there. Parking was also limited, and we didn't appreciate the requirement that we leave our car key with the front desk (presumably, so they could move cars around, as necessary.)

10/10 Excellent

NOBUYUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Atushj

殺虫剤が欲しい
Stayed 1 night in Sep 2025

6/10 Okay

kazuko

Liked: Cleanliness, property conditions & facilities
自動チェックインなのですが、案内をしてくださった若い男性の話していることが理解出来なかった。お部屋の掃除をして欲しい旨を伝えたら、何時に出掛けて何時に帰ってくるのか聞かれた。3泊４日の旅でしたので、「いつの事ですか？」と聞き返したらまた「何時に出掛けて何時に帰ってきますか」と繰り返し聞かれた。毎日何時に帰ってくるかなど、旅先だからわかるはすないのにと思うが、それがここのホテルでは重要な事なのだろうか。チェックインの説明の若者に反して、お掃除の方は毎日綺麗にお部屋を整えて下さって、感心した。私が使ったものは、全て綺麗に定位置に戻してくださっていた。 ホテルは松江駅からは歩いて20分位。宍道湖温泉駅からは10分位。バスは本数がないので、待っているのが嫌な方は、タクシーか歩きをおすすめします。ホテルのまわりには食事が出来る所はあまりない。ホテルの近くで食事をしたいのならば、予約しておいた方が良いと思う。行きたいお店はどこも、予約で入れませんでした。
Stayed 3 nights in Aug 2025

8/10 Good

Kohta

Stayed 1 night in Aug 2025

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
コスパが良い。スタッフのおもてなしの温かい気持ちが伝わってくる。
Stayed 1 night in Aug 2025