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Matsue New Urban Hotel

Property class: 3.5

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Photo gallery for Matsue New Urban Hotel

A rooftop terrace with wicker furniture, a view of a city skyline, and a waterfront.
A large indoor swimming pool with a view of a cityscape through large windows.
A hotel room with two beds, a desk with a computer, a TV, and a window with a view.
A restaurant with a long table set for dining, large windows offering a view of a body of water and distant mountains, and a partition wall with a traditional design.
A modern hotel room with a large bed, a sofa, a TV, and a mirror.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
The current price is $59
$51 nightly
$59 total
Aug 30 - Aug 31

Explore the area

View in a map
40-1 Nishicha-machi, Matsue, Shimane-ken, 690-0845
  • Place, Lake Shinji
    ‪1 min walk‬
  • Place, Shinjiko Ohashi Bridge
    ‪4 min walk‬
  • Place, Matsue Castle
    ‪10 min walk‬
  • Airport, Izumo (IZO)
    ‪50 min drive‬

Room options

View all photos for Superior Japanese-Style Room - Main Building (4.5 tatami mat)

A hotel room with two beds, a television mounted on the wall, and a window with curtains.

Superior Japanese-Style Room - Main Building (4.5 tatami mat)

10.0 out of 10
Exceptional
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Japanese-Style Room - Main Building (6 tatami mat)

A hotel room with two beds, a window with curtains, a wall-mounted TV, and a bedside table with a lamp.

Superior Japanese-Style Room - Main Building (6 tatami mat)

7.0 out of 10
Good
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds
  • Free WiFi

View all photos for Single - Non-Smoking - Annex

A hotel room with a large bed, a headboard with a floral design, a window with sheer curtains, and a wall-mounted lamp.

Single - Non-Smoking - Annex

9.4 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Run of the House - Non-Smoking

A hotel room with a checkered bedspread, a television, a small refrigerator, a desk with a mirror, and a red upholstered bench.

Run of the House - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Futons OR 1 Twin Bed
  • Free WiFi

View all photos for Twin Lake View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Twin Lake View Annex Building

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room - Non -Smoking - Renewed Main Building

A hotel room with a bed, a nightstand, a window with curtains, and a ceiling light.

Double Room - Non -Smoking - Renewed Main Building

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room - Non-Smoking - Renewed Main Building

A hotel room with two single beds, a wooden headboard, a small bedside table, a built-in TV, and large windows with curtains.

Twin Room - Non-Smoking - Renewed Main Building

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Semi Double Room Cityview - Non-Smoking - Annex

A hotel room with a bed, a desk with a television, a chair, and a shelf with a kettle and a cup.

Semi Double Room Cityview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Semi Double Room Lakeview - Non-Smoking - Annex

A hotel room with a bed, a desk with a television, a chair, and a shelf with a kettle and a cup.

Semi Double Room Lakeview - Non-Smoking - Annex

9.4 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Lakeview - Non-Smoking - Annex

A hotel room with a bed, a desk, a television, and a window with curtains.

Deluxe Double Room Lakeview - Non-Smoking - Annex

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double Room Cityview - Non-Smoking - Annex

A hotel room with a bed, a desk, a television, and a window with curtains.

Deluxe Double Room Cityview - Non-Smoking - Annex

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room Cityview - Non-Smoking - Annex

A hotel room with two beds, a desk, a TV, and a view of the city.

Deluxe Twin Room Cityview - Non-Smoking - Annex

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin Room Lakeview - Non-Smoking - Annex

A hotel room with a large bed, a blue sofa, a small round table, and a TV on the wall.

Deluxe Twin Room Lakeview - Non-Smoking - Annex

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Twin Room Viewbath - Non-Smoking - Annex

A hotel room with two beds, a desk with a computer, and a window with curtains.

Deluxe Twin Room Viewbath - Non-Smoking - Annex

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Triple Room - Non-smoking - Annex

A modern hotel room with a large bed, a sofa, a TV, and a mirror.

Triple Room - Non-smoking - Annex

  • City view
  • 1 bedroom
  • Sleeps 3
  • 3 Large Twin Beds
  • Free WiFi

Room

  • Sleeps 5
  • Free WiFi

View all photos for Twin City View Annex Building

In-room safe, desk, laptop workspace, soundproofing

Twin City View Annex Building

  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

Similar properties

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  • Breakfast included
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  • Free WiFi
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The price is $44
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About the neighborhood

Matsue

Located in Matsue (Matsue Shinjiko Onsen), Matsue New Urban Hotel is within a 15-minute walk of Lake Shinji and Matsue Horaenya Denshokan. .This hotel is 0.7 mi (1.2 km) from Matsue Castle and 0.8 mi (1.2 km) from Shimane Art Museum.

What's nearby

  • Lake Shinji - 1 min walk - 0.1 miles
  • Shinjiko Ohashi Bridge - 4 min walk - 0.3 miles
  • Matsue Castle - 10 min walk - 0.6 miles
  • Shijimikan Museum - 11 min walk - 0.6 miles
  • Shimane Art Museum - 14 min walk - 0.8 miles

Getting around

  • Matsue Station - 19 min walk
  • Izumo Airport (IZO) - 33 min drive

Restaurants

  • ‪丸善水産 松江店 - ‬16 min walk
  • ‪麺家 ひばり - ‬14 min walk
  • ‪誘酒庵 - ‬18 min walk
  • ‪そば処 玄 - ‬7 min walk
  • ‪Little Court Coffee - ‬3 min walk

About this property

Matsue New Urban Hotel

Matsue New Urban Hotel offers 101 accommodations with safes and slippers. Televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

This Matsue hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Services include body treatments. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).
Make yourself at home in one of the 101 guestrooms featuring refrigerators. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite body treatments or enjoy recreation amenities such as bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Matsue New Urban Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 800 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: JPY 2,200 for adults and JPY 880 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space

Spa

  • Body treatments
  • Public indoor mineral hot springs (onsen)

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 880 for children
  • Self parking fee: JPY 800 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Matsue New Urban Annex
Matsue New Urban Hotel
Matsue New Urban Hotel Annex
New Urban Annex
New Urban Hotel Annex
Matsue New Urban Hotel Annex
Matsue New Urban Hotel Hotel
Matsue New Urban Hotel Matsue
Matsue New Urban Hotel Hotel Matsue

Matsue New Urban Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 188 out of 465 reviews
Rating 8 - Good. 181 out of 465 reviews
Rating 6 - Okay. 73 out of 465 reviews
Rating 4 - Poor. 11 out of 465 reviews
Rating 2 - Terrible. 12 out of 465 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice lake views. Convenient for the Castle, loop bus and a nice lakeside walk to the Shimane Art Museum
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Chun Wai Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to Shimane Art Museum. The view of the lake view room is perfect.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Shinjiko Onsen area and great views over the lake. Really convenient for evening walks by the lake to enjoy the sunset from the prefectural art museum.
Stayed 7 nights in Jun 2024
Verified review

10/10 Excellent

Willy

Liked: Amenities
Amenities 5 star with many varieties of items. Breakfast is delicious and room is newly renovated.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Lai Man

Liked: Cleanliness, staff & service, amenities
Very good hotel. The hotel has two blocks. They provide a lot of amenities, including face oil, cleansing oil, even body lotion at the main concourse. Very helpful staff. The hot spring is big enough and comfy.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Matsue New Urban Hotel. The location was convenient and I really liked their systems in place for the amenities in the lobby. In addition, the hotel room looked brilliant and the staff were very kind.
Hotel Room
Bathroom in the Hotel Room
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Margaret

Liked: Amenities, property conditions & facilities
The staff were great; very helpful. I liked the room and the shower unit was perfect. I would have liked to gone to the spa, but maybe next time. Breakfast (bought separately) was very very delicious, and with a superb view of the lake in the morning sunshine. Very pleased.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great lakefront hotel with excellent service

Great lakefront hotel with excellent service. Room was spacious with a lake view. They will hold your luggage even after checkout, which was handy for me to be able to visit sites closeby, such as Matsue Castle which is only a ten minute walk north.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Lap Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old building but enough for staying one or two night. Have a convenient shop and carpark downstair, quite good for people who drove to Matsue.
Verified review

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I speak Japanese and so did not rely on internet advice and discovered many shops and food and local information. I was on business but would like to return for a holiday as it has lots to offer without the crowds. Only bad point is matsue has a taxi shortage in the morning and evenings due to cummuter rush.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

YONGJIN

Good
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Duan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent staff, amenities and comfortable rooms

I was in love with this hotel the first time and subsequently stayed 2 more times for a total of 4 nights. My first room was a corner Japanese style room with lake view. I haven’t seen a more fully staffed hotel, it even has 2 parking staff directing traffic for 30 lots. The hotel has facilities like onsen, laundry, and a convenience store. My favorite is the amenities counter which is practically a buffet with things that I’ve never seen before at hotels, including cool wipes, salt tablets, shoe fresheners and toe pads. Only gripe is it is not near the station so it’s a 10 minute bus ride and 5 min walk.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities

Room smaller than I had expected.

Everything was ok, except that the size of the room was very small. The pictures on the website is a bit misleading.
Stayed 5 nights in Apr 2025
Verified review

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

SEIJI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から遠いですが、送迎もしてくれて快適でした。朝食も美味しいかったです。
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Miwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフさんが丁寧で、朝食会場が宍道湖を見渡せる9階で口コミで書かれていたように、一品一品のクオリティが高く、パンの種類も多く、地元の料理もそろえられて美味しかったです。 リーズナブルで立地もよく、温泉があるのが高評価！ 残念だった事は、冷蔵庫の効きが悪く(冷えはしない、常温？)連泊するのでなんとかならないかフロントへ連絡。 常温のものを冷やすタイプの冷蔵庫ではなく、温度をキープするタイプとの事、理解はしたが、ウェルカムドリンクでいただいたお茶をそのまま入れたが、やはり常温並の温度に。これは故障しているのではないかと疑う状態でした。 フロントで預かって冷やしましょうか？と丁寧な対応でしたが、わざわざ何度も行くのも面倒なのでお断りしましたが、これから夏になるので、あのままだとまた同じクレームが入ると思うので、チェックをお願いしたいと思いました。 この冷蔵庫の問題以外は、大満足です。
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

TEISHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は清潔で、フロント係も問い合わせに丁寧に対応してもらえました。 泊まった部屋にもよるかと思いますが、洗面台が小さめでした。気になったのはそれくらいで、とても気持ち良く泊まれました。ありがとうございました。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

kazuhiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でリーズナブル、大浴場もあって良かった。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

AIRI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方の声かけがとてもよかったです。 大浴場が別館なので、本館からの移動は少し肌寒いので、服で調整したほうがいいと思いますが、温泉は気持ちよかったです。
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

研志

Liked: Cleanliness, staff & service, property conditions & facilities
サラリーマン時代からの定宿です。 宍道湖を眺められる清潔な部屋、温泉♨️が、とてもお気に入りです。
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kengo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
アメニティーも充実して清潔感もあり、とても良かったです。 スタッフの対応も丁寧でした。
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Yukio

Liked: Cleanliness, staff & service
朝晩、少し寒かった 空調が冷房しかなかった
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

MITSUTOSHI

Liked: Staff & service
娘の大学受験に合わせて滞在しました。松江の宿泊施設は数が限られているので割高でしたがやむなくここに泊まりました。屋上のガーデンは閉まっていて残念でした。
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Keisuke

Liked: Staff & service, amenities, property conditions & facilities
本館と別館に分かれているので、本館に部屋がある場合、一度外に出て別館の温泉まで移動する必要があります。宍道湖が目の前で眺めは良いですが、日没は見れません。
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

kenshin

Liked: Cleanliness, staff & service, amenities
朝食が美味しい
Stayed 2 nights in Mar 2026