See all properties

SureStay by Best Western Massena

Property class: 2

Choose dates to view prices

Photo gallery for SureStay by Best Western Massena

A reception area with a modern design, featuring a reception desk, potted plants, and a clean, tiled floor.
A hotel entrance with a glass door, a staircase, and a potted plant.
A hotel room with a large bed, two bedside tables with lamps, a window with curtains, and an air conditioning unit.
A dining area with multiple tables and chairs, a kitchen area with appliances, and a window with a view.
A living room with a grey sofa, a black armchair, and a window with red curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
The current price is $114
$102 nightly
$114 total
Total with taxes and fees
Sep 20 - Sep 21

Explore the area

View in a map
15054 State Highway 37, Massena, NY, 13662
  • Place, Grasse River
    ‪1 min drive‬
  • Place, Akwesasne Mohawk Casino
    ‪32 min drive‬
  • Place, Clarkson University
    ‪39 min drive‬
  • Airport, Massena, NY (MSS-Massena Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with a bed, a sofa, a desk, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A hotel room with a bed, desk, chair, refrigerator, microwave, TV, and a couch.

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a chair, a refrigerator, a microwave, a television, and a leather armchair.

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a nightstand with a lamp, and a wooden headboard.

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

A hotel room with a large bed, two bedside tables with lamps, a window with curtains, and an air conditioning unit.

Standard Room, 1 King Bed, Non Smoking (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

A hotel room with a large bed, a desk with a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 4
  • 2 Queen Beds

2 Queen Beds, Non-Smoking, Larger Room, Sofabed, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

1 Queen Bed, Non-Smoking, Microwave And Mini-Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception
Comfort Inn
Cornwall
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.6 out of 5, Good, 1,008 reviews
$86 nightly
The price is $102
Oct 11 - Oct 12
Total with taxes and fees
Comfort Inn

About the neighborhood

Massena

When you stay at SureStay by Best Western Massena in Massena, you'll be within a short 5-minute drive from Harte Haven Shopping Center. .This hotel is within the region of Robert Moses State Park - Thousand Islands.

What's nearby

  • Grasse River - 1 min drive - 1.2 miles
  • Robert Moses State Park - Thousand Islands - 13 min drive - 9.5 miles
  • Akwesasne Mohawk Casino - 32 min drive - 23.3 miles
  • Clarkson University - 39 min drive - 26.5 miles
  • St. Lawrence University - 44 min drive - 37.3 miles

Getting around

  • Cornwall Station - 30 min drive
  • Massena, NY (MSS-Massena Intl.) - 13 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Pizza Hut - ‬6 min drive
  • ‪Spanky's Diner - ‬4 min drive
  • ‪Tim Hortons - ‬5 min drive
  • ‪Taco Bell - ‬9 min drive

About this property

SureStay by Best Western Massena

SureStay by Best Western Massena offers 45 air-conditioned accommodations with coffee/tea makers and designer toiletries. 33-inch flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Make yourself at home in one of the 45 air-conditioned rooms featuring refrigerators and microwaves. 33-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, designer toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a picnic area. Additional features at this hotel include gas grills and a vending machine.
A complimentary continental breakfast is served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk and a vending machine. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured, uncovered self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 7:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a nature reserve
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 33-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per day, plus a deposit of USD 150 per stay

Service animals are welcome, and are exempt from fees

2 total pets

Pets cannot be left unattended

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 25.0 per day

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (one-way)
  • Airport shuttle fee per child: USD 15 (one-way), (from 4 to 12 years old)
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Econo Lodge Hotel Massena

Econo Lodge Massena Hotel

Massena Econo Lodge

Econo Lodge Massena Hwy 37

Surestay By Massena Massena

SureStay by Best Western Massena Hotel

SureStay by Best Western Massena Massena

SureStay by Best Western Massena Hotel Massena

SureStay by Best Western Massena Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 144 out of 510 reviews
Rating 8 - Good. 195 out of 510 reviews
Rating 6 - Okay. 97 out of 510 reviews
Rating 4 - Poor. 44 out of 510 reviews
Rating 2 - Terrible. 30 out of 510 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If was neat and clean. The staff was helpful and friendly.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Accessible to everything. Easy drive to Watkins Glen. Clean. Helpful staff
Stayed 1 night in May 2026
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this place. It was very clean and quiet. I think probably a lot of people working in the area stay there. It was well-maintained and businesslike. I wasn't looking for a party place - I got a good night's sleep there, which I needed, and the price was very reasonable.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean bed and the shower worked….
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Nolan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights in the bathrooms didnt even turn on
Stayed 1 night in May 2026
Verified review

6/10 Okay

Amy

Liked: Staff & service
Disliked: Amenities
The rooms were clean and beds were comfortable, but the shower was like a fire hose and we couldn’t adjust it. There was no coffee maker in the room so we went to get some at breakfast breakfast which was due to start at 7 but didn't open until almost 7:30 so the lack of caffeine before an early function was a bummer.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when I’m in the north country for business. Staff is accommodating and they recent made some improvements Always very clean and nice and quiet
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Quiet and the price is reasonable for the rooms
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Melissia

Liked: Cleanliness, staff & service, room comfort

Great place to stay

The hotel was very clean. The staff were very accommodating. Quiet and a nice place to stay.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodations were beyond convenient. Plus the area was rural so it was nice, peaceful, and quiet
Stayed 3 nights in Jul 2024
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bunch of folks. Stay at this place for value, safety and comfort.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Karen

Beautiful room very helpful with any questions I would come back enjoy my visit
Stayed 1 night in Jul 2024
Verified review

2/10 Terrible

Katrina

Disliked: Cleanliness, staff & service, amenities
Heat didnt work except in the bathroom. The security doors outside werent very secure could pull them open. Very sketchy vibes. The front desk seemed out of it or on something.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Need to have bacon and/or sausage at breakfast. Dissapointed
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Econo Lodge in Massena was very good. The room was very clean, the bed comfortable and the staff was friendly and accommodating. I was very satisfied
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was most helpful and the acommodations were great for a tournament fisherman spending multiple nights there. I had zero complaints and was most happy with all aspects.
Stayed 3 nights in Sep 2022
Verified review

8/10 Good

ALEXANDER

Liked: Staff & service, amenities, property conditions & facilities
Thank U close to fishing ramp
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager is both helpful and lovely. The hotel is clean and quiet. I highly recommend it.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN AND FRIENDLY
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort

Nice for price

The hotel located on the edge of Massena, 5 min to town. The hotel gave me just what I was looking for, I was in town for 2 days, and the accommodations were what I needed, the front desk gentleman gave me lots of information and directions. I’ll be staying there again.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Vicci

Liked: Cleanliness, staff & service
Property was clean and good for it age, proprty is dated
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Sharn

Liked: Cleanliness, staff & service, property conditions & facilities
Love the bigger bar fridge and microwave
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, room comfort
The staff were great. Very accommodating, helpful and nice. Definitely a good place to stay if you’re just looking for some place to sleep. Not walkable to anything.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Marioly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient price
Stayed 3 nights in Oct 2022