I was extremely disappointed with the service. The receptionist, Vinicius, was shockingly unprofessional, rude, and dismissive. His communication skills were extremely poor, and his attitude made the experience uncomfortable and frustrating from the start.
On top of that, ordering food from the hotel was a complete inconvenience. Despite being a hotel service, the food is not delivered to your room—you are expected to go to reception and collect it yourself, which defeats the purpose and was not clearly communicated. Overall, the service was far below acceptable standards