I booked this hotel 10 days before my check in date, and paid in full, in advance. On the morning I was due to arrive i received a message from the hotel saying they couldn't honour my reservation and offered no reason or apology. This was during Semana Santa so was very hard to find alternative accommodation and ruined the start of my holiday. It then took me over a month to get my money back, following lots of emails and messages, as the hotel kept avoiding giving the authorisation required to issue a refund.