Our room was really clean, spacious and beautiful, decorated in the style of late 1890's. Windows had excellent insulation, and the room was really quiet, even though the hotel faces the main shopping/restaurant area. Kettle isn't provided in the room, but this isn't a problem, because really good quality coffee (and hot beverages in general) is provided 24/7 for free in the restaurant. Bed really comfortable with fresh clean linen. The heating wasn't on, so with the high ceilings the room was a bit cold, but they provided us with a heater. My only slight criticism would be that I requested a room with a bath, but got one with a shower. One of the receptionists was rude at one point, but in general staff were friendly and helpful. Breakfast consisted of good quality foods, and was nicely laid out.