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Iberostar Selection Albufera Playa - All Inclusive

4.0 star property

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Photo gallery for Iberostar Selection Albufera Playa - All Inclusive

Exterior
Property video
Body treatments, hydrotherapy, aromatherapy, facials
Down comforters, minibar, desk, blackout drapes
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • All inclusive
  • Spa
  • Free WiFi
  • Restaurant
The current price is $648
$582 nightly
$648 total
Total with taxes and fees
Jun 26 - Jun 27

Explore the area

View in a map
Avenida Albufera S/N, Playa de Muro, Muro, Mallorca, 7458
  • Place, Playa de Muro
    ‪3 min walk‬
  • Place, Es Comú
    ‪8 min walk‬
  • Place, Alcúdia Beach
    ‪10 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪56 min drive‬

Room options

View all photos for Premium Double Room, Garden View

Premium Double Room, Garden View | View from room

Premium Double Room, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Double Room, Partial Sea View

Down comforters, minibar, desk, blackout drapes

Premium Double Room, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Double Room Single Use

Down comforters, minibar, desk, blackout drapes

Premium Double Room Single Use

  • 291 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room, Balcony, Executive Level (Star Prestige)

Double Room, Balcony, Executive Level (Star Prestige) | View from room

Double Room, Balcony, Executive Level (Star Prestige)

  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Double Room, Sea View

Premium Double Room, Sea View | View from room

Premium Double Room, Sea View

  • Sea view
  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Room, Pool Access (Sharing Pool)

Premium Room, Pool Access (Sharing Pool) | View from room

Premium Room, Pool Access (Sharing Pool)

  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Premium Double Room Single Use, Partial Sea View

Down comforters, minibar, desk, blackout drapes

Premium Double Room Single Use, Partial Sea View

  • Partial ocean view
  • 291 sq ft
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, Pool View

Premium Room, Pool View | View from room

Premium Room, Pool View

  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Double Room (Star Prestige | Side Sea View)

View from room

Double Room (Star Prestige | Side Sea View)

  • Ocean view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (2 Adults & 2 Children)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (2 Adults & 2 Children)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (2 Adults & 3 Children)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (2 Adults & 3 Children)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (2 Adults & 4 Children)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (2 Adults & 4 Children)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (3 Adults & 1 Child)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (3 Adults & 1 Child)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (3 Adults & 2 Children)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (3 Adults & 2 Children)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (3 Adults & 3 Children)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (3 Adults & 3 Children)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (4 Adults)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (4 Adults)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (4 Adults & 1 Child)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (4 Adults & 1 Child)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Room, Connecting Rooms (4 Adults & 2 Children)

Down comforters, minibar, desk, blackout drapes

Premium Room, Connecting Rooms (4 Adults & 2 Children)

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds
  • Free WiFi

View all photos for Premium Double Room Single Use, Garden View

View from room

Premium Double Room Single Use, Garden View

  • Garden view
  • 291 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Double Room

Down comforters, minibar, desk, blackout drapes

Premium Double Room

8.0 out of 10
Very good
(2 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

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Iberostar Selection Albufera Park - All Inclusive

About the neighborhood

Muro

When you stay at Iberostar Selection Albufera Playa - All Inclusive in Muro, you'll be on the beach, a 3-minute drive from Playa de Muro and 8 minutes from Playa de Can Picafort. .This all-inclusive property is 3.2 mi (5.1 km) from Alcúdia Beach and 4.8 mi (7.7 km) from Alcúdia Port.

What's nearby

  • Playa de Muro - 3 min walk - 0.2 miles
  • Es Comú - 8 min walk - 0.5 miles
  • Alcúdia Beach - 10 min drive - 3.7 miles
  • Alcúdia Port - 14 min drive - 5.3 miles
  • Pollensa Port - 26 min drive - 13.3 miles

Getting around

  • Muro Station - 22 min drive
  • Palma de Mallorca Airport (PMI) - 55 min drive

Restaurants

  • ‪Picco - ‬4 min drive
  • ‪Can Pescador - ‬4 min drive
  • ‪Ca’n Blancos Grill - ‬6 min walk
  • ‪Gran Cafe 1919 - ‬4 min drive
  • ‪Pizzeria Trattoria Portobello - ‬9 min walk

About this property

Iberostar Selection Albufera Playa - All Inclusive

Iberostar Selection Albufera Playa - All Inclusive offers 360 accommodations with minibars and hair dryers. Rooms open to balconies. Beds feature down comforters. Televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

7 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a waterslide, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 360 guestrooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 7 outdoor pools, a waterslide, and an outdoor tennis court. Additional amenities at this property include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy international cuisine at Buffet Mistral, one of the property's many dining establishments, which include 6 restaurants and a coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.
Buffet Mistral - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tamarindos - This restaurant specializes in international cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Nopal - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.
Martinete - This theme restaurant specializes in Spanish cuisine and serves dinner only. Reservations are required. Open select days.
Kyknos - This theme restaurant specializes in Greek cuisine and serves dinner only. Reservations are required. Open select days.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet meals and snacks included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking

Food and drink

  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet Mistral
  • Kyknos
  • Martinete
  • Nopal
  • Tamarindos

Things to do

  • 7 outdoor pools
  • Bicycle storage
  • Bicycle tours
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Volleyball
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Indoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 100% renewable energy
  • 3 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2023
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • In-room safe fee: EUR 3 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number H/2709

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Iberostar Albufera Playa
Iberostar Albufera Playa Hotel
Iberostar Albufera Playa Hotel Muro
Iberostar Albufera Playa Muro
Iberostar Albufera Playa Hotel Playa De Muro
IBEROSTAR Albufera Playa Playa De Muro, Majorca
Iberostar Hotel Albufera Playa
Iberostar Hotel Albufera Playa
Iberostar Albufera Playa Playa De Muro

Iberostar Selection Albufera Playa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 375 reviews
Rating 8 - Good. 130 out of 375 reviews
Rating 6 - Okay. 30 out of 375 reviews
Rating 4 - Poor. 14 out of 375 reviews
Rating 2 - Terrible. 4 out of 375 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

solmaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and beautiful property. Food quality and variety was great, rooms were clean and everything was actually greater than presented in photos. A great place for families looking for a safety and convenience.
Stayed 7 nights in Jun 2025
Verified

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel for family. Best all inclusive we’ve ever stayed at. Great food, wonderful staff, perfect activities and location!
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, very clean, beautiful location, great food.
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Marilyn

Liked: Staff & service, amenities, property conditions & facilities
Excellent time here, the staff were helpful at all times and the activities within the resort were lots of fun!
Stayed 6 nights in Apr 2024
Verified

8/10 Good

arunas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location friendly staff 😊😊😊😊
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

Vanderley Romao Da Silva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, wonderful staff!
Stayed 8 nights in Jul 2022
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, easy and convenient
Stayed 9 nights in Oct 2024
Verified

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

JOSE MANUEL

Liked: Staff & service, amenities, property conditions & facilities
I love the area the beach in front of the hotel the people that works there the food and the night shows. overall is a great place to stay.
Stayed 6 nights in Sep 2022
Verified

10/10 Excellent

tucsek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, one of the best value for money hotels I've ever been to… very beautiful and we had a great time, our child loved the programs!!!Léa
Stayed 5 nights in May 2024
Verified

8/10 Good

Tracey

Liked: Staff & service, property conditions & facilities, room comfort
Mostly all excellent apart from the dinner at the bbq. Not good service and burgers were not the best. Mexican was amazing though and best way to finish the holiday.
Stayed 9 nights in Jul 2025
Verified

10/10 Excellent

Jihye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family hotel. The complex is with multiple pools. My child was never got bored during our 5 days stay.
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goodbut loud kids

This is a great resort with good food and many restaurant choices. Was disappointed that the beach is public and crowded. There were Lots of children, loyd sometimes
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Trip

Hotel was nice but the food situation was not great. There were restaurants but we were unable to get reservations as they were full the entire time we were there (4 nights) so we were forced to eat the buffet for every meal which was ok for 1 or 2 meals but not 3 meals a day for 4 days.
Stayed 4 nights in May 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids,kids running everywhere/ when getting food at restaurants- hold your plates tight as parents don’t care. Kids yelling at the beach all day…. Not a place to relax
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall fantastic experience. We have stayed in multiple locations such as Dubai, Turkey and USA. In terms of value for money this was by far the best. The food was very tasty and lots of healthy options. The room and 24hr cafe was great too. Very clean and modern. Even the private beach was perfect as not to many people and its not to much of a walk from the hotel. I will be staying here again in future. One slide downside would be gym could be made bigger and the spa is not that great.
Stayed 5 nights in May 2024
Verified

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls are so thin we could hear everything the family next to us was saying. We could even hear their footsteps. (Im sure they could hear us too). Also the tv didnt work.
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this all inclusive resort. The food, the property grounds, the beach, but the main star of this resort is THE STAFF.. THANK YOU!! we had the best of the best here. We should be back. Last but not least, please change the outdated television in the rooms.!! No smart TV is not acceptable these days. See you guys soon
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
"Wow! Our stay at the all-inclusive resort was absolutely fantastic! From the moment we arrived, we were treated like royalty. The staff were incredibly welcoming and attentive, always ready to assist with a smile. The food was out of this world! With a variety of dining options to choose from, including international cuisine and local specialties, every meal was a culinary delight. The buffet spread was especially impressive, offering an array of fresh, flavorful dishes to satisfy any palate. Activities and entertainment were plentiful, catering to guests of all ages. nightly shows and live music, there was something for everyone to enjoy. Plus, the kids' club kept the little ones entertained while parents relaxed and indulged in some well-deserved R&R. Overall, our experience at the all-inclusive resort exceeded all expectations. It was the perfect blend of luxury, relaxation, and fun, making it an unforgettable getaway. We can't wait to return!"
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Mirek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice looking property. Great food in most places. Mexica restaurant was confusing, served something but not Mexican food and served so little of it that we followed up with a visit to the buffet The resort has no ambiance or character. Entertainment staff show no personality. Learn from your Mexican, Dominican and Jamaican properties. They are fun. By day two, Starfriends know my kids by name. This place feels like no one really wants to be there: clock in, go through the motions, clock out. I have not even met the star friends here - no idea who they were. People serving food (especially the gentleman grilling meats in the buffet by the beach) should work on keeping their attitudes under control - I don’t need their snarky comments. Overall a good experience but nothing to write home about…
Stayed 4 nights in Jun 2024
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend! Loved our stay!

We spent a lovely long weekend at Iberostar Selection Albufera Playa. ROOM: We booked a shared pool room but didn’t get what we paid for (the room was near the shared pool but not in front of it which isn’t the same experience) so we asked to change and the reception team was very quick to offer a better room with a balcony which was great! POOLS: there’s a few pools spread around the resort, all great for different moments of the day. Our 3 year old daughter had a blast on the Kids pools with slides and mini disco at the end of the day. FOOD: The food was really good, the buffets had such a great variety - lots of fruits, salads, vegetables, deserts, and many different main options: paella, meat, any thing you would want. We tried the 3 restaurants: Greek and Mexican were very nice! The Spanish one was recommended to be the best one, but although the setting of siting outside under trees listening to great live music, the food was disappointing. Drinks in general were great, lots of options behind the bars at all times. ENTERTAINMENT: the entertainment was such a great surprise! There’s lots of activities throughout the day for all ages; in the evening there’s also a show/presentation (band playing 80s, a group of dancers performing songs from Adam’s Family, rock band)
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Second time at a Iberostar. It is a great place. All workers there are helpful, seem happy and work well together. You must treat them well. Very comfortable. I would come again. So relaxing. Food was good. But here are some comments - room was a little small. No room for 2 suitcases. We had to use the desk. No waste paper basket in main room ( one could fit under the bedside table.) Because of structure of desk we cold not stow things under desk. Perhaps more shelves, or hooks. - we wanted to explore the island but you had little info about it. The one person there could sell us a boat trip but we would have to take city bus to next town! We went walking outside and found a travel agent not related to your hotel. We could get a bus there for tour of caves ( and other places if we wanted) We did this …it made us enjoy our time at Iberostar even more being able to do this. Consider more help in tours - I was on roof with star prestige. Lovely but often all chairs were occupied with towels /possessions being saved. Perhaps a notice not to do this so all could enjoy
Stayed 5 nights in Sep 2023
Verified

6/10 Okay

Michael

Liked: Property conditions & facilities
We booked the premium seaview room with the double bed and when we checked in, we got a room with no sea view but the parking lot instead and only one small bed. The resort was completely booked out so we had to stay in that room the first night. Luckily, the guest manager Teresa upgraded us to a seafront view suite starting the next day which was wonderful. The next three days were nice. The food was good and so was the service, to the most part. Some of the staff does not speak English, so it was challenging at times to communicate the food that we wanted and special needs we had due to food allergies which the hotel does not communicate about with their food. On day 4, my wife and I got a massage at the spa. Her therapist used menthol gel and put it on my wife's ears and upper face with some of it getting into her eye, all without asking prior. My wife had a reaction and immediately showered off at the spa. Burning and a headache followed. She then asked for a cream to help sooth her skin. After the applied the cream, they asked her for 54 Euros extra, for just the cream. We obviously were furious. The therapist caused this problem in the first place and then charged extra for a littlw bit of cream? I spoke with the guest manager Teresa about this and all we got was that their staff are professionals. No "I am sorry this happened". After talking to Teresa's manager, we got at least the massage refunded but still paid for the cream. That was all totally mismanaged.
Stayed 5 nights in Jun 2025
Verified

6/10 Okay

Amen Allah

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Let’s start with the good stuff : - the food is excellent, in quality and variety, especially the buffet. - the staff are very nice, friendly and professional. Special thanks to the people working in restaurants and the animation team. Small issue was with the house keeping which do our room a bit late (usually after 3pm), probably short stuffed, not the ones to blame. What I didn’t like about the hotel: - the hotel provides you with a water carafe which you have to fill each time from a common water dispenser and it’s terribly slow so at night times you have to do the line. If you wake up in the middle of the night thirsty then it’s an issue. It’s good to be eco conscious but making money out of that by selling a small reusable « plastic » bottle for 4.90 doesn’t seem so ethical. Walking around the hotel you can see that everyone has it. - we booked a premium room which has nothing premium but a convertible couch which is non confortable at all. -at the check-in we have been told that there is a nice rooftop pool with an amazing view but we found out when we were heading up there that you need to pay extra fees (star prestige or something) to get access to some parts of the hotel including that. Ps: when I pay for an all inclusive, I expect to have 3 meals per day, if the check-in is at 3 and the check-out is at 11 then you can’t have that.
Stayed 7 nights in Jul 2024