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NH Collection Palacio de Tepa

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Photo gallery for NH Collection Palacio de Tepa

Lobby
A spacious dining area with high ceilings, modern decor, and a view of the street.
A multi-story building with a prominent entrance labeled "PALACIO DE TEPA".
A hotel room with a bed, two yellow chairs, a small round table with a plate of food and two glasses, and a balcony with a view of buildings and trees.
A hotel room with a bed, two chairs, a small table, a vase of flowers, and a view of the city through a door.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Air conditioning
  • Gym
The current price is $386
$351 nightly
$386 total
Total with taxes and fees
Oct 27 - Oct 28

Explore the area

View in a map
Calle de San Sebastián 2, Madrid, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room

A hotel room with a large bed, a bench, a desk, and a view of the outside.

Deluxe Room

9.4 out of 10
Exceptional
(24 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Single Room, 1 Double Bed

A neatly made bed with a patterned bedspread, two bedside lamps, and a small table with a vase of flowers.

Deluxe Single Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Family Room

A hotel room with a large bed, two yellow armchairs, a small round table with a vase, and a television on the wall.

Family Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (2 Adults + 1 Child)

A hotel room with a large bed, two yellow armchairs, a small round table with a vase, and a television on the wall.

Family Room (2 Adults + 1 Child)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed, 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Family Room (3 Adults)

A hotel room with a large bed, two yellow armchairs, a small round table with a vase, and a television on the wall.

Family Room (3 Adults)

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 2 Twin Beds and 1 Large Twin Bed

View all photos for Suite

A bedroom with a large bed, a headboard with vertical slats, a wall-mounted painting, and a nightstand with a lamp.

Suite

  • 840 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 adults + 2 children)

A bedroom with a large bed, a headboard with vertical slats, a wall-mounted painting, and a nightstand with a lamp.

Suite (Extra Bed 2 adults + 2 children)

  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (Extra Bed 3 adults)

A bedroom with a large bed, a headboard with vertical slats, a wall-mounted painting, and a nightstand with a lamp.

Suite (Extra Bed 3 adults)

  • 829 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony (Duplex)

A modern living room with two yellow armchairs, a flat-screen TV, a bookshelf, and a staircase.

Junior Suite, Balcony (Duplex)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

A modern living room with two yellow armchairs, a flat-screen TV, a bookshelf, and a staircase.

Junior Suite, Balcony (Duplex, Extra Bed 2 adults + 1 child)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

A modern living room with two yellow armchairs, a flat-screen TV, a bookshelf, and a staircase.

Junior Suite, Balcony (Duplex, Extra Bed 3 adults)

  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Balcony

A hotel room with a bed, two chairs, a small table, a TV, and a door leading to a balcony.

Deluxe Room, Balcony

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About the neighborhood

Madrid

With a stay at NH Collection Palacio de Tepa, you'll be centrally located in Madrid, just a 5-minute walk from Puerta del Sol and 6 minutes by foot from Plaza Mayor. .This luxury hotel is 0.5 mi (0.8 km) from Gran Via and 0.6 mi (0.9 km) from National Prado Museum.

What's nearby

  • Plaza de Santa Ana - 1 min walk - 0.1 miles
  • Puerta del Sol - 3 min walk - 0.2 miles
  • Plaza Mayor - 5 min walk - 0.3 miles
  • San Miguel Market - 8 min walk - 0.5 miles
  • Gran Via - 8 min walk - 0.5 miles

Getting around

  • Anton Martin Station - 3 min walk
  • Madrid (XOC-Atocha Train Station) - 16 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive

Restaurants

  • ‪Pez Tortilla - ‬2 min walk
  • ‪Cervecería Alemana - ‬2 min walk
  • ‪La Rollerie - ‬2 min walk
  • ‪Ginger - ‬2 min walk
  • ‪Cervecería Santa Ana - ‬1 min walk

About this property

NH Collection Palacio de Tepa

NH Collection Palacio de Tepa offers 83 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch LCD televisions come with satellite channels.

Bathrooms include bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages.
Make yourself at home in one of the 83 guestrooms featuring minibars and LCD televisions. Satellite television is provided for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with onsite massages or enjoy recreation amenities such as a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at Entre Letras, a restaurant which specializes in Mediterranean cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Madrid? This hotel has 646 square feet (60 square meters) of space consisting of conference space and 3 meeting rooms.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:30 AM.
Entre Letras - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 40 per day)
  • Valet parking on site (EUR 40 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:30 AM on weekends; EUR 35 for adults and EUR 18 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Entre Letras

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 646 square feet of conference space
  • Business center

Spa

  • Couples treatment rooms
  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Renewable energy used
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately EUR 35 for adults and EUR 18 for children
  • Valet parking fee: EUR 40 per day
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Nh Palacio
Nh Palacio Tepa
Nh Palacio Tepa Hotel
Nh Palacio Tepa Hotel Madrid
Nh Palacio Tepa Madrid
NH Collection Palacio Tepa Hotel Madrid
NH Collection Palacio Tepa Hotel
NH Collection Palacio Tepa Madrid
NH Collection Palacio Tepa
Nh Palacio De Tepa Hotel Madrid
NH Collection Palacio de Tepa Hotel
NH Collection Palacio de Tepa Madrid
NH Collection Palacio de Tepa Hotel Madrid

NH Collection Palacio de Tepa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 57 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice rooms. Good location. Welcomed with champagne and water. I’d stay there again
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, amazing staff and breakfast was superb!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services. Nice breakfast buffet and custom made included. Great location, can walk to main attractions
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, staff was super friendly and helpful. You can’t beat the location. Tons of food, drink, coffee options in walking distance. Perfect location for my first time in Madrid.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Location and the friendly staff
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Nice and clean room, friendly and helpful personnel and also a very good breakfast! Great location!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, location, service, cleanliness. Excellent all around!
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room, the staff, the location, the breakfast… the hotel itself was beautiful and the staff was friendly and welcoming. I loved the place
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Excellent see
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious rooms and great breakfast
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast: food and staff
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Location great, room clean, service average, breakfast is ok.
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great location , enjoyed our stay
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff and room were perfect!!
Stayed 9 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and breakfast
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
every thing was excellent
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean , nice selection to choose in their breakfast buffet .
As soon as we arrive, Staff welcome us with warm smile and glass cava
Nice view from our suit
Complimentary bottle of wine in the room
Room is nice and clean
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Great breakfast.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i had a wonderful stay,THX!
Stayed 3 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel in center of Madrid

Great location in the center of Madrid. Clean room, Clean hotel with good breakfast.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can’t beat the location of this hotel, right in the middle of everything Madrid has to offer. The room was cozy and well-appointed, and the overall experience was excellent. There is some city noise from outside, but that’s completely expected given where it sits, and a small trade-off for such a central spot. A great choice for travelers who want to be close to the action.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property and location.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel, great location and friendly staff
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great long stay at Palacio de Tepa. The location was perfect and within walking distance to main sites! The staff are fabulous too!
Stayed 10 nights in Jul 2025