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BYPILLOW Callao

2.0 star property

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Photo gallery for BYPILLOW Callao

Deluxe Double Room, City View | Premium bedding, down comforters, in-room safe, soundproofing
Standard Double Room, Terrace | Premium bedding, down comforters, in-room safe, soundproofing
Deluxe Double Room, Accessible | Premium bedding, down comforters, in-room safe, soundproofing
Staircase
Standard Double Room, Terrace | Premium bedding, down comforters, in-room safe, soundproofing

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de Jacometrezo 1, Madrid, 28013
  • Place, Plaza de Callao
    ‪1 min walk‬
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Puerta del Sol
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room (Interior)

Standard Double Room (Interior) | Premium bedding, down comforters, in-room safe, soundproofing

Standard Double Room (Interior)

10.0 out of 10
Exceptional
(1 review)
  • 118 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, City View

Deluxe Double Room, City View | Premium bedding, down comforters, in-room safe, soundproofing

Deluxe Double Room, City View

  • City view
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Terrace

Standard Double Room, Terrace | Premium bedding, down comforters, in-room safe, soundproofing

Standard Double Room, Terrace

  • City view
  • 129 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium With Terrace

Premium bedding, down comforters, in-room safe, soundproofing

Premium With Terrace

  • Sleeps 2

View all photos for Standard Double Room

Premium bedding, down comforters, in-room safe, soundproofing

Standard Double Room

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

View all photos for Adapted Deluxe Room

Bathroom | Hair dryer, slippers, towels, soap

Adapted Deluxe Room

  • Sleeps 2

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About the neighborhood

Madrid

With a stay at BYPILLOW Callao, you'll be centrally located in Madrid, steps from Gran Via and 6 minutes by foot from Puerta del Sol. .This hotel is 0.4 mi (0.7 km) from Plaza Mayor and 0.5 mi (0.8 km) from Royal Palace of Madrid.

What's nearby

  • Plaza de Callao - 1 min walk - 0.0 miles
  • Gran Via - 1 min walk - 0.1 miles
  • Plaza de España - Princesa - 3 min walk - 0.2 miles
  • Puerta del Sol - 6 min walk - 0.4 miles
  • Plaza Mayor - 8 min walk - 0.5 miles

Getting around

  • Callao Station - 1 min walk
  • Madrid Principe Pio Station - 18 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 27 min drive

Restaurants

  • ‪Terraza De Gourmet Experiencie Callao - ‬1 min walk
  • ‪Papizza - ‬1 min walk
  • ‪Asador de Aranda - ‬2 min walk
  • ‪Re:fuel - ‬2 min walk
  • ‪Despacito - ‬2 min walk

About this property

BYPILLOW Callao

BYPILLOW Callao offers 16 accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels.

Bathrooms include slippers and hair dryers. This Madrid hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Stay in one of 16 guestrooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have hair dryers and slippers.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Front entrance ramp

More

  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: EUR 30 per vehicle (one-way, maximum occupancy 2)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

L H CALLAO SELECTION
L&h Callao Selection Madrid
L&H CALLAO SELECTION (Adults only) Hotel
L&H CALLAO SELECTION (Adults only) Madrid
L&H CALLAO SELECTION (Adults only) Hotel Madrid

BYPILLOW Callao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 28 out of 34 reviews
Rating 8 - Good. 3 out of 34 reviews
Rating 6 - Okay. 0 out of 34 reviews
Rating 4 - Poor. 2 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Gerardo

Stayed 4 nights in Nov 2025

10/10 Excellent

Roger Akiki

Stayed 1 night in Nov 2025

8/10 Good

Guillermo

Stayed 4 nights in Oct 2025

10/10 Excellent

Giovann, Cayey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the hotel location is perfect.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cristian

Stayed 3 nights in Oct 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great rooms! Centered in Callao, a lot of things nearby, hotel is a little basic but great!
Stayed 7 nights in Oct 2025

10/10 Excellent

Diana

Stayed 7 nights in Oct 2025

8/10 Good

Andres, Pembroke Pines

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Ideal para descansar bien, moverse mucho y ser bien atendido Tuve una grata experiencia en el hotel H&L Callao. Las habitaciones están en excelente estado: limpias, modernas y con acabados que transmiten frescura y cuidado. Pero hay algo que personalmente valoro mucho y este hotel lo cumple con creces: los colchones y la lencería de cama son de primera. Dormir bien es fundamental para mí, y aquí el descanso fue realmente reparador. El servicio del staff es otro gran punto a favor. La atención fue increíble de principio a fin —cordiales, atentos y siempre dispuestos a ayudar con una sonrisa. Se agradece ese tipo de calidez. La ubicación es estratégica: perfecta para moverse por la zona, caminar, conocer y estar bien conectado. Eso sí, vale la pena tener claro que tanto las habitaciones como las áreas comunes son reducidas. No es un hotel para pasar el día, sino más bien para llegar, dormir y salir a explorar. En resumen: si tu plan es recorrer los alrededores y regresar solo a descansar, este hotel cumple con todo lo esencial y más. Cómodo, limpio, bien ubicado y con un staff de primera. ¡Recomendado!
Stayed 2 nights in Oct 2025

4/10 Poor

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was nice but it was very hot then randomly in the middle of the night became an ice box. We chose this hotel for the rooftop terrace but they lock it at midnight, which is the same time the restaurants close
Stayed 1 night in Oct 2025

10/10 Excellent

Erich

Stayed 3 nights in Oct 2025

10/10 Excellent

Doira

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great location! Staff was very nice.
Stayed 3 nights in Sep 2025

10/10 Excellent

DAVID E JIMENEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a hidden gem! It’s literally right next to the Gran Via street. Everything is within walkable distance. Food. Shops. Laundry. Metro. Literally anything you need you can walk to it from the hotel. Better yet, you can also walk to main attractions from the hotel too! I will say the rooms are small but comfortable enough. With no doubt I would book it again. Gloria at the front desk was amazing too. She’s there for anything you need. She’s very professional, friendly, and just makes your stay better.
Stayed 3 nights in Sep 2025

10/10 Excellent

abdulkerim

Stayed 1 night in Nov 2025

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities
Todos muy amables, el cuarto siempre limpio y super buena cama.
Stayed 6 nights in Nov 2025

10/10 Excellent

Francisco, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 2 nights in Oct 2025

10/10 Excellent

Abril

Stayed 2 nights in Oct 2025

10/10 Excellent

Ssul

Stayed 1 night in Sep 2025

10/10 Excellent

Haralambos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My one-night stay at L&H Callao Selection was excellent and exceeded expectations. The location couldn’t be better — right next to Callao and Gran Vía, perfect for sightseeing, shopping, or catching a late show without worrying about transport. Arrival was smooth and quick. A seamless and comfortable stay in the very center of Madrid — I’d happily return and recommend it to anyone visiting the city.
Stayed 1 night in Sep 2025

4/10 Poor

PABLO

Liked: Cleanliness
Stayed 3 nights in Sep 2025

8/10 Good

cesar alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025