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Hotel Serrano

Property class: 4

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Photo gallery for Hotel Serrano

A reception desk with a cityscape view, pendant lighting, and a potted plant.
A neatly made bed with a tray of breakfast items including croissants, strawberries, a glass of orange juice, and two cups of coffee.
A buffet with various food items including pastries, donuts, and a bowl of soup.
A hallway with a patterned carpet, framed pictures on the wall, a door at the end, and a small table with a globe and vase.
A modern living room with a beige sofa, two black armchairs, a white coffee table, and a floor lamp. There are two framed artworks on the wall and a decorative mirror on the left.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry
  • Room service
The current price is $163
$148 nightly
$163 total
Total with taxes and fees
Nov 15 - Nov 16

Explore the area

View in a map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, ABC Serrano
    ‪2 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Single Room

A hotel room with a bed, bedside table, lamp, and a view of the bathroom.

Single Room

8.0 out of 10
Very good
(19 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room

A hotel room with a bed, a desk, a TV, a chair, and a bench.

Superior Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Double Room

A hotel room with two beds, each with red bedding and pillows, a nightstand with a lamp, and a window with curtains.

Double Room

9.0 out of 10
Wonderful
(34 reviews)
  • 193 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Double Room Single Use

A bathroom with a large round mirror, a white sink, and a glass shower enclosure.

Double Room Single Use

9.2 out of 10
Wonderful
(5 reviews)
  • 193 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Madrid

With a stay at Hotel Serrano, you'll be centrally located in Madrid, steps from Paseo de la Castellana and a short 3-minute drive from El Retiro Park. .This hotel is 1.2 mi (1.9 km) from Gran Via and 1.5 mi (2.5 km) from Puerta del Sol.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 miles
  • ABC Serrano - 2 min walk - 0.1 miles
  • El Corte Inglés - 5 min walk - 0.3 miles
  • U.S. Embassy - 7 min walk - 0.4 miles
  • Plaza de Colon - 10 min walk - 0.5 miles

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive

Restaurants

  • ‪Honest Greens Serrano - ‬4 min walk
  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Flor y Nata - ‬3 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk

About this property

Hotel Serrano

Hotel Serrano offers 34 accommodations with safes and complimentary newspapers. LCD televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, bidets, and hair dryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 34 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature bidets and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge).
Satisfy your appetite at the hotel's coffee shop/cafe, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16.5 for adults and EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Hotel Serrano Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 359 out of 606 reviews
Rating 8 - Good. 168 out of 606 reviews
Rating 6 - Okay. 54 out of 606 reviews
Rating 4 - Poor. 16 out of 606 reviews
Rating 2 - Terrible. 9 out of 606 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a very good location, It is just a few min walk to the Ruben Dario metro station. Room was comfortable and clean and staff were friendly and helpful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very nice hotel.!! Great location!
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to Castellana business district and Salamanca, and not far from central Madrid. Rooms are very modern, comfortable, clean, and overall very good for a short or medium stay. Will definitely be coming back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location to do shopping
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Love the hotel, excellent location.
Stayed 4 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Location is excellent, half block form Calle Serrano and 1 block from Ortega y Gasset. It's an old building and a little bit outdated that would greatly benefit from some upgrades. The staff was very helpful. Considering the location and the price is great option.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The hotel was nice and the room was clean.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Very clean room. Close to shops and excellent restaurants. Would definitely stay here again. Whole staff was very kind and helpful
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
They should let the guest work the A/C. It was hot and AC kicks on and off so sleeping is somewhat difficult
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would book this hotel again without hesitation! The neighborhood is absolutely wonderful, walking distance to incredible shopping and dining. The streets are peaceful and picturesque - like something you’d see in a movie. Our room was more than comfortable and spacious for my husband and I. Staff was very friendly, would have loved to stay even longer!
Street nearby hotel, so quiet and pretty.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities
Nice hotel perfectly located
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super friendly staff
Stayed 8 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Excellent location, clean room and very nice staff.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was excellent, bar was not used
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and access to the train station, shopping district and museums.
Stayed 2 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed only one night, but the staff were super friendly and the room very clean
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good value, excellent location
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excellent location
Stayed 3 nights in Oct 2024