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Crowne Plaza Madrid - Centre Retiro by IHG

Property class: 4

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Photo gallery for Crowne Plaza Madrid - Centre Retiro by IHG

Restaurant
Exterior
Garden
Restaurant
Fitness facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$169
$153 nightly
$169 total
Total with taxes and fees
Apr 19 - Apr 20

Explore the area

View in a map
Calle Pez Volador 1, Madrid, 28007
  • Place, El Retiro Park
    ‪13 min walk‬
  • Place, Movistar Arena
    ‪18 min walk‬
  • Place, National Prado Museum
    ‪10 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Desk, laptop workspace, blackout drapes, soundproofing

Junior Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(25 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Desk, laptop workspace, blackout drapes, soundproofing

Premium Room, 1 King Bed

9.4 out of 10
Exceptional
(18 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

9.2 out of 10
Wonderful
(62 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Desk, laptop workspace, blackout drapes, soundproofing

Standard Room

9.4 out of 10
Exceptional
(10 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

Premium Room

  • Sleeps 2
  • 1 Twin Bed

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The price is $232
Apr 29 - Apr 30
Total with taxes and fees
Novotel Madrid Center

About the neighborhood

Madrid

With a stay at Crowne Plaza Madrid - Centre Retiro by IHG, you'll be centrally located in Madrid, within a 5-minute drive of El Retiro Park and National Prado Museum. .This hotel is 2 mi (3.2 km) from Gran Via and 2.4 mi (3.9 km) from Puerta del Sol.

What's nearby

  • Hospital Gregorio Maranon - 10 min walk - 0.6 miles
  • El Retiro Park - 13 min walk - 0.7 miles
  • Movistar Arena - 18 min walk - 1.0 mile
  • Calle de Alcalá - 19 min walk - 1.1 miles
  • National Prado Museum - 10 min drive - 2.0 miles

Getting around

  • Sainz de Baranda Station - 3 min walk
  • Calanas Station - 4 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive

Restaurants

  • ‪La Rollerie - ‬6 min walk
  • ‪Cafetería Gost Lira - ‬7 min walk
  • ‪Cervecería Cruz Blanca - ‬7 min walk
  • ‪Restaurante el Paleto - ‬7 min walk
  • ‪VIPS - ‬2 min walk

About this property

Crowne Plaza Madrid - Centre Retiro by IHG

Crowne Plaza Madrid - Centre Retiro by IHG offers 157 air-conditioned accommodations with hair dryers and blackout drapes/curtains. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 157 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.
Enjoy recreation amenities such as a fitness center or take in the view from a garden.
At Crowne Plaza Madrid - Centre Retiro by IHG, enjoy a satisfying meal at the restaurant. Buffet breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk and an elevator. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM.
Crowne Plaza Madrid - Centre Retiro by IHG has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (EUR 26 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 23 for adults and EUR 23 for children
  • A restaurant

Things to do

  • Gym

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 5:30 AM and 6:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 40 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 23 for adults and EUR 23 for children
  • Self parking fee: EUR 26 per day
  • Pet fee: EUR 40 per pet, per day
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 5:30 AM and 6:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Crowne Plaza Madrid - Centre Retiro by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 463 out of 624 reviews
Rating 8 - Good. 110 out of 624 reviews
Rating 6 - Okay. 31 out of 624 reviews
Rating 4 - Poor. 11 out of 624 reviews
Rating 2 - Terrible. 9 out of 624 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachel

What a lovely hotel. The staff are wonderful and friendly, rooms are a nice size and very clean.
Stayed 4 nights in Dec 2025

10/10 Excellent

Alexander, Atlanta

Liked: Cleanliness, amenities, property conditions & facilities
Good room, nice staff
Stayed 1 night in Dec 2025

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff and great ambiance. Food options were great.
Stayed 2 nights in Dec 2025

10/10 Excellent

amir

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2025

4/10 Poor

Lucas Rodrigo

Traveled with partner
Liked: Cleanliness, amenities
My shower was broken I told them twice and they didn’t do anything about it. Constant noise upstairs and banging
Stayed 3 nights in Nov 2025

8/10 Good

Eann Sutherland

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean and hotel staff were friendly and very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rishabh

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location, wonderful staff and good property
Stayed 2 nights in Jul 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Nov 2025

8/10 Good

Ioana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 6 nights in Oct 2025

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely time at the Crowne Plaza in Madrid. The staff were amazing - super friendly and helpful. Big shoutout to Camila in the restaurant, she was a joy to talk to! The food was delicious, and the rooms were fantastic! clean, comfy, and modern. Highly recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
We love this hotel. It’s spotless and the staff are so helpful. We had a suite and it was very spacious. Breakfast is delicious and everyone makes you feel so welcome.
Stayed 5 nights in Oct 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff, clean room and good location for transport
Stayed 5 nights in Oct 2025

8/10 Good

Merlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was nice. The room was exceptable. However, the elevators took a long time to arrive. We were on the 9th floor. Also the rooms are not sound proof. Overall, not bad if you just go to sleep at night.
Stayed 5 nights in Oct 2025

8/10 Good

Jack

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrea

Stayed 1 night in Oct 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and breakfast was wonderful
Stayed 2 nights in Oct 2025

10/10 Excellent

Bartlomiej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! Large rooms!
Stayed 1 night in Sep 2025

10/10 Excellent

Dunia S, Miami

Liked: Staff & service, amenities, property conditions & facilities
Clean , amazing stay with family
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and the staff was very nice easy to het around beautiful park 5 block walking
Stayed 4 nights in Sep 2025

10/10 Excellent

Zhaybel

Liked: Amenities
It was a nice place to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dunia S, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing just a little far from shopping
Stayed 2 nights in Sep 2025

8/10 Good

Pamela

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice room, quiet, air conditioned. Good breakfast except the last day of the stay. Chipped cups, no mugs available (they were every other day), tubs for jams/oil were not clean and had food residue in them, no omelette!
Stayed 4 nights in Sep 2025

8/10 Good

Richard Andrew

Stayed 1 night in Sep 2025

6/10 Okay

Mirjana, Rancho PAlos Verdesa

Liked: Cleanliness, staff & service
Not the best lcation
Stayed 1 night in Jul 2025