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BYPILLOW Crosstown

3.0 star property

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Photo gallery for BYPILLOW Crosstown

Economy Double Room | Iron/ironing board, free WiFi, bed sheets
Reception
Front of property
Superior Double Room, Terrace | Terrace/patio
Double Room | Iron/ironing board, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle de Jesús y María 12, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪7 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Economy Double Room

Economy Double Room | Iron/ironing board, free WiFi, bed sheets

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

Family Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Family Room, Terrace

  • 205 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Triple Room

Triple Room | Iron/ironing board, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 178 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Iron/ironing board, free WiFi, bed sheets

Superior Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Superior Double Room, Terrace

  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace

Double Room, Terrace | Iron/ironing board, free WiFi, bed sheets

Double Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Iron/ironing board, free WiFi, bed sheets

Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 140 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Iron/ironing board, free WiFi, bed sheets

Single Room

9.4 out of 10
Exceptional
(8 reviews)
  • 97 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

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About the neighborhood

Madrid

A stay at BYPILLOW Crosstown places you in the heart of Madrid, within a 10-minute walk of Plaza Mayor and Puerta del Sol. .This hostal is 0.7 mi (1.1 km) from Royal Palace of Madrid and 0.7 mi (1.2 km) from Gran Via.

What's nearby

  • Plaza de Santa Ana - 5 min walk - 0.3 miles
  • Plaza de España - Princesa - 6 min walk - 0.4 miles
  • Plaza Mayor - 7 min walk - 0.4 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Gran Via - 13 min walk - 0.7 miles

Getting around

  • Tirso de Molina Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 33 min drive

Restaurants

  • ‪El Cinco De Tirso - ‬2 min walk
  • ‪Pum Pum Bakery - ‬1 min walk
  • ‪Casa de Granada - ‬3 min walk
  • ‪Taberna Tirso de Molina - ‬1 min walk
  • ‪Dale Cafe - ‬3 min walk

About this property

BYPILLOW Crosstown

Hostal in Madrid, 7-minute walk to Plaza Mayor
BYPILLOW Crosstown offers 55 air-conditioned accommodations with hair dryers and irons/ironing boards. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. This Madrid hostal provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.

Make yourself at home in one of the 55 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include electric kettles and irons/ironing boards, and housekeeping is provided daily.
Featured amenities include a 24-hour front desk and an elevator.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Late check-out fee: EUR 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

BYPILLOW Crosstown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 89 out of 130 reviews
Rating 8 - Good. 27 out of 130 reviews
Rating 6 - Okay. 7 out of 130 reviews
Rating 4 - Poor. 6 out of 130 reviews
Rating 2 - Terrible. 1 out of 130 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, friendly, convenient to met
Stayed 1 night in Nov 2025

10/10 Excellent

Eileen

Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great room, terrific staff, great location!
Stayed 2 nights in Nov 2025

8/10 Good

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

Noelene

Liked: Staff & service
The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.
Stayed 3 nights in Oct 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!
Stayed 3 nights in Oct 2025

10/10 Excellent

Shu Ning Isabel

Stayed 2 nights in Sep 2025

10/10 Excellent

Peter R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Many good bars and restaurants within walking distance. Close to the subway as well.
Stayed 2 nights in Sep 2025

8/10 Good

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort

Conveniently located and comfortable

Very comfortable bed and pillows- tight on space around the bed and no room to leave suitcase open; I had a sigle occupancy room hence that might be the issue. I had a room on the back so it was very quiet. Reception staff helpful and welcoming. Toiletries provided.
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid

Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value.
Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Aug 2025

10/10 Excellent

Justine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good find

The hotel is well placed for the metro and for getting into the heart of the city. The staff on reception were really pleasant and helpful, especially around the air con which kept turning itself off. The standard of the room was high for this price bracket with bright, comfortable furnishings and a spacious, clean bathroom. The cost of hotels in Madrid seems pretty high, but this felt like a very good find!
Stayed 3 nights in Sep 2025

10/10 Excellent

Laura

Traveled with partner
Great location, clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Reina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and accommodating. Many interesting places were walking distance from the property. I wish the room itself had been cleaner and in better condition but overall, it was okay. Only spent time in the room to sleep and shower.
Stayed 4 nights in Aug 2025

8/10 Good

Darcey, Port Jervis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!
Stayed 1 night in Aug 2025

10/10 Excellent

Dylan

Stayed 3 nights in Aug 2025

10/10 Excellent

Javier

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Stayed 4 nights in Jul 2025

10/10 Excellent

Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just as expected for the price paid
Stayed 2 nights in Jul 2025

8/10 Good

DIANE

Liked: Staff & service, amenities, property conditions & facilities
Room could use a dusting and floor washed, but linens and bathroom clean. Ants in the bathroom, which didn't bother us. Efficient use of small space for comfort. Nice to have a hot water kettle to make coffee/tea (provided) and the biscuit and bottle of water are nice addition.
Stayed 6 nights in Jun 2025

10/10 Excellent

SAED

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, personable people in addition to great location perfect for making repeated visits to bear and the strawberry tree! Not to mention a clean, hip interior and in our case, a wonderful balcony with a view and outdoors shower! Loved it!
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher, London

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Experience at Crosstown Hotel in Madrid!

We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home. The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid. I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

MAIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Convinient
Stayed 4 nights in Apr 2025