Compare Casino Resorts & Hotels in Madera

"We paid for a late check out and house keeping kept knocking every hour and waking us up other than that stay was good "

"Hotel amenities are always above average. The breakfast never disappoints "

"The electrics in the room were awful patched pieces of wall paper needs refurb despite this staff friendly "

"The receptionist was quick to point out that my dog(2) fee was 25 per dog. This was not as advertised on Expedia. Listed pet policy: Fee: USD 25 per accommodation per night. When I showed her the listed Expedia policy she was perplexed and sympathetic in a nice way. She said she must get her manager Eric Garza to agree to the proper fee. Eric came out and said “our hotel is highly rated and guests are very pleased to pay what he considered to be the policy! I said I’m not agreeing to his terms and if he wouldn’t agree to our contract, we would drive home and he must release us from our reservation without any charge. He refused to do this. I said you are now subject to a fair hearing on social media. He relented and would allow the advertised fee with a much higher deposit. I said no. Only the regular deposit is accepted. He obviously was not pleased with his bullying behavior failure. He accepted and we stayed. The hotel room and breakfast was fine and we gave more than adequate tips to the staff. However there was not one blade of grass on the premises for our dogs. Across the boulevard there was a government facility which provided the needed grass for happy dogs. I do believe Eric will have a good corporate career as he will surely please what I call the sinister aspect of corporate management. I’m eighty years old and I’m glad I stood up for what I considered elder abuse."

"Room (221) was very clean and comfortable. Decent pillows and comfortable bed. Handy desk and small table. It was nice to be able to access Netflix. Room for improvement: The window viewing the parking lot, which we like to open for fresh air, was very difficult to slide due to poor maintenance. We very much appreciate the openable window, but... The shower door towel rack/handle was very (dangerously) loose and didn't support even the smallest force downward much less the weight of a towel. It had clearly been poorly repaired in the recent past. Sink counter unusually high. The shower head was fixed (no hose attached) and very high on the wall. Impossible for anyone under about 5'2" to adjust. Please attach a hose. BOTH the a/c fan and compressor regularly turn on and off throughout the night. Very annoying! It is a simple fix to have only the compressor cycle while leaving the fan on. Excess mold along the base of the shower door frame was unsightly. Breakfast was very basic."

"Easy parking. Didn't eat breakfast. Staff very friendly and helpful. Room was better than expected."