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The Metropolitan Hotel

Property class: 3

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Photo gallery for The Metropolitan Hotel

A bar area with a digital screen displaying a score of 77, a brick wall with greenery, and a bar counter with stools.
A bar area with a pool table, seating, and a TV screen displaying a sports event.
A hotel room with two beds, a desk, and a shower area.
A compact kitchen with wooden cabinets, a black refrigerator, and a built-in oven.
A double bed with a wooden headboard, two bedside tables with lamps, a desk with a chair, and a balcony with curtains.

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar
  • Room service
The current price is $92
$84 nightly
$92 total
Total with taxes and fees
Oct 25 - Oct 26

Explore the area

View in a map
17 Gordon Street, Mackay, QLD, 4740
  • Place, Mackay Enertainment and Convention Centre
    ‪15 min walk‬
  • Place, Bluewater Lagoon
    ‪17 min walk‬
  • Place, Caneland Central
    ‪17 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for 1 Bedroom Apartment

A hotel room with two beds, a TV, an air conditioning unit, and a balcony with curtains.

1 Bedroom Apartment

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room

A hotel room with two beds, a desk, and a shower area.

Standard Room

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 2 Bedroom Aparment

A hotel room with a bed, a wooden wardrobe, a bedside table with a vase, and a view of the outside.

2 Bedroom Aparment

8.0 out of 10
Very good
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Oct 23 - Oct 24
Total with taxes and fees
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About the neighborhood

Mackay

With a stay at The Metropolitan Hotel in Mackay (City Centre), you'll be within a 15-minute walk of Artspace Mackay and Ken Burgess Orchid House. .This hotel is 0.8 mi (1.3 km) from Mackay Enertainment and Convention Centre and 0.8 mi (1.4 km) from Jubilee Park.

What's nearby

  • Ken Burgess Orchid House - 12 min walk - 0.6 miles
  • Artspace Mackay - 12 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 15 min walk - 0.8 miles
  • Bluewater Lagoon - 17 min walk - 0.9 miles
  • Caneland Central - 17 min walk - 0.9 miles

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 8 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Metropolitan Hotel - ‬1 min walk
  • ‪The Dispensary - ‬6 min walk
  • ‪Filipino Kuisine - ‬8 min walk
  • ‪Sam's Singapore Restaurant - ‬10 min walk

About this property

The Metropolitan Hotel

The Metropolitan Hotel offers 6 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary toiletries. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This Mackay hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Televisions come with digital channels. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Make yourself at home in one of the 6 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include a banquet hall and a vending machine.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, The Metropolitan, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge.
Featured amenities include ATM/banking services and a vending machine. Free self parking is available onsite.
The Metropolitan - This bistro serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Metropolitan

Things to do

  • Billiards/pool table

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • ATM
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators

Property is also known as

Metropolitan Hotel Mackay
Metropolitan Mackay
Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel
The Metropolitan Hotel Mackay
The Metropolitan Hotel Hotel Mackay

The Metropolitan Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 36 out of 126 reviews
Rating 8 - Good. 52 out of 126 reviews
Rating 6 - Okay. 25 out of 126 reviews
Rating 4 - Poor. 9 out of 126 reviews
Rating 2 - Terrible. 4 out of 126 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and space for families would recommend
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and welcoming close to everything
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice size shower, comfy beds.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious affordable apartments
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff great stay
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The rooms have been recently renovated and are very nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern. Good pub. Can't complain for the price
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Property very nice and very accommodate staff.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Love staying at a pub.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food & friendly staff. Rooms were clean
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean,convenient to shops
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Spoke to the girls at the bar and they went out of their way to help. Top service, well done.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Heathers communication was great especially Friday being a public holiday, great instructions on how to get the key. Room great and clean, beds comfortable as well
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, completely renovated rooms. Fantastic hot showers. Crisp sheets. Great dining options downstairs in hotel. Close to everything in the city centre. Great price. Would return here again.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything but it was a bit noisy and it is understandable. Will be back
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly and welcoming staff. Heather and her team couldn’t do enough for us; Nothing was a problem. Clean modern large suite. Great kitchen. Roomy bedrooms. Pleasantly surprised we had a very handy laundry within the unit. TV in each bedroom. Good AC. Plenty of towels and crisp bedlinen. Gave us a little bit of additional time to check out as my Dad has Parkinson’s and is slow to move in the mornings. Great location. Great price. 2nd time we have stayed here. Best kept secret in Mackay. Will be back!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the older pubs but the rooms (we were in the one bedroom apartment) have been renovated to a high standard, with full cooking facilities and tv in both the lounge and bedroom. I have no trouble in recommending, it is very close to the centre of town and grocery shop.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great,staff helpful,room was clean,tidy,presentable and close proximity to shops a d grocery stores to purchase convenient local amenities... However... Unfortunately I decided to stay there with an abusive gas lighting narcissist who made the entire vibe of the stay just feel yucky,low and terrible. Highly recommend the Metropolitan Hotel. 5 stars all round.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Staff & service
0
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Nettes Personal. Keine Zimmerreinigung. Belüftung der Küche sehr laut.
Stayed 3 nights in Feb 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities

Would be ideal for a smoker..

Would rate this one 2.5 ☆'s. Location was a plus thou near the bus stop.
Stayed 1 night in May 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Staff were friendly. Close to facilities.

It was ok. Very buget friendly. Staff were friendly. Not recommended for single women.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Good country pub in the middle of Mackay.

It was wonderful to find a great value pub Accom in the middle of Mackay. Excellent value for money and also great food as well.