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Oaks Mackay Carlyle Suites

Property class: 4

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Photo gallery for Oaks Mackay Carlyle Suites

A breakfast table with croissants, fruit, and orange juice, overlooking a cityscape.
A dining table with a bottle of Jacob's Creek wine, two glasses of white wine, a plate of strawberries, grapes, and cheese, and a knife.
A modern hotel with a swimming pool, multiple balconies, and outdoor seating areas.
A modern kitchen with white cabinetry, a dining table with a woven centerpiece, and a fruit bowl on the counter.
A modern hotel room with a balcony, a dining area, and a kitchenette.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
The current price is $164
$149 nightly
$164 total
Total with taxes and fees
Aug 30 - Aug 31

Explore the area

View in a map
23 Alfred Street, Mackay, QLD, 4740
  • Place, Mackay Enertainment and Convention Centre
    ‪13 min walk‬
  • Place, Bluewater Lagoon
    ‪18 min walk‬
  • Place, Caneland Central
    ‪18 min walk‬
  • Airport, Mackay, QLD (MKY)
    ‪9 min drive‬

Room options

View all photos for Hotel Room

A hotel room with a bed, desk, chairs, a ceiling fan, a nightstand, a lamp, and a window with a view.

Hotel Room

  • Sleeps 2
  • Free WiFi

View all photos for Apartment, 1 Bedroom

A hotel room with a bed, a ceiling fan, a framed picture on the wall, a chair, and a window with curtains.

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Hotel Room

A hotel room with a bed, a desk, a chair, a ceiling fan, a window with curtains, a framed picture on the wall, and a view of the cityscape.

Hotel Room

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

A modern hotel room with a balcony, a dining area, and a kitchenette.

Apartment, 2 Bedrooms

9.6 out of 10
Exceptional
(4 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds
  • Free WiFi

View all photos for 3 Bedroom Dual Key Apartment

A modern hotel room with a balcony, a dining area, and a kitchenette.

3 Bedroom Dual Key Apartment

  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Dual Key Apartment

A hotel room with a bed, a ceiling fan, a framed picture on the wall, a chair, and a window with curtains.

2 Bedroom Dual Key Apartment

8.0 out of 10
Very good
(1 review)
  • 1001 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Hotel Room (No Housekeeping)

A hotel room with a bed, a desk, a chair, a ceiling fan, a window with curtains, a framed picture on the wall, and a view of the cityscape.

Hotel Room (No Housekeeping)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms (No Housekeeping Service)

A modern hotel room with a balcony, a dining area, and a kitchenette.

Apartment, 2 Bedrooms (No Housekeeping Service)

7.0 out of 10
Good
(4 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds
  • Free WiFi

View all photos for 1 Bedroom Apartment (No Housekeeping)

A hotel room with a bed, a ceiling fan, a framed picture on the wall, a chair, and a window with curtains.

1 Bedroom Apartment (No Housekeeping)

8.0 out of 10
Very good
(5 reviews)
  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for 3 Bedroom Dual Key Apartment (No Housekeeping)

A modern hotel room with a balcony, a dining area, and a kitchenette.

3 Bedroom Dual Key Apartment (No Housekeeping)

  • 1109 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed OR 1 Queen Bed, 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 1 Bedroom Apartment

A hotel room with a bed, a ceiling fan, a framed picture on the wall, a chair, and a window with curtains.

1 Bedroom Apartment

  • Sleeps 2
  • Free WiFi

View all photos for 2 Bedroom Apartment

A hotel room with a bed, a chair, a ceiling fan, a window with blinds, a framed picture on the wall, and a nightstand with a lamp and flowers.

2 Bedroom Apartment

  • Sleeps 4
  • Free WiFi

2 Bedroom Dual Key Apartment (No Housekeeping)

  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed and 1 King Bed
  • Free WiFi

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About the neighborhood

Mackay

A stay at Oaks Mackay Carlyle Suites places you in the heart of Mackay, within a 15-minute walk of Ken Burgess Orchid House and Mackay Enertainment and Convention Centre. .This hotel is 0.9 mi (1.4 km) from Artspace Mackay and 0.9 mi (1.5 km) from Jubilee Park.

What's nearby

  • Artspace Mackay - 13 min walk - 0.7 miles
  • Mackay Enertainment and Convention Centre - 13 min walk - 0.7 miles
  • Bluewater Lagoon - 18 min walk - 1.0 mile
  • Caneland Central - 18 min walk - 1.0 mile
  • Harrup Park - 3 min drive - 1.2 miles

Getting around

  • Mackay Station - 10 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪KFC - ‬3 min drive
  • ‪The Coffee Club Canelands Café - ‬3 min drive
  • ‪Mojos - ‬11 min walk
  • ‪McDonald's - ‬4 min drive

About this property

Oaks Mackay Carlyle Suites

Oaks Mackay Carlyle Suites offers 34 air-conditioned accommodations with DVD players and hair dryers. Rooms open to balconies. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

This Mackay hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 34 air-conditioned rooms featuring refrigerators and microwaves. Rooms have private balconies. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have showers and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
Take advantage of the hotel's room service (during limited hours).
Featured amenities include dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 6 floors
  • Built in 2015
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Dryer
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Monday - Friday (9:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 6:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 20.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 1 per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 20.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Oaks Carlyle Aparthotel Mackay
Oaks Carlyle Aparthotel
Oaks Carlyle Mackay
Oaks Carlyle
Oaks Carlyle
Oaks Carlyle Mackay
Oaks Mackay Carlyle Suites Hotel

Oaks Mackay Carlyle Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 158 out of 377 reviews
Rating 8 - Good. 147 out of 377 reviews
Rating 6 - Okay. 40 out of 377 reviews
Rating 4 - Poor. 18 out of 377 reviews
Rating 2 - Terrible. 14 out of 377 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean room, parking easy
Stayed 1 night in May 2026
Verified review

8/10 Good

karen

Liked: Cleanliness, staff & service, amenities
Great staff, pool was lovely
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, perfect area for my work purposes, friendly reception, easy parking
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and spacious room with full kitchen amenities
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Pen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and couldn’t fault a thing. The room was clean, comfortable, and well presented, which made it easy to relax from the moment we arrived. The staff were exceptional — friendly, welcoming, and always willing to help with anything we needed. Their service really made our experience even more enjoyable. Highly recommend this hotel and would definitely stay again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

ColinParawan

Liked: Cleanliness, staff & service
Room was clean and a good size.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mercy

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, very clean apartments, very friendly and helpful staff. We will definitely stay here again.
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean rooms, plenty of space for a family of 4 in the 2 bedroom apartment
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Kathy

Liked: Cleanliness, property conditions & facilities
It suited our stay
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Vijay

Liked: Cleanliness, amenities, property conditions & facilities
Staff and rooms
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Really friendly reception, made process quick and easy
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Tim

Liked: Amenities
Friendly helpful staff at reception who went above and beyond to cater for my needs
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Unit was spacious. Kitchen could do with a few more cooking utensils.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful friendly reception staff

Receptionist Sandra was extra helpful.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Good clean accommodation. Noisy Isolated
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

Shannon

Liked: Staff & service, room comfort

Great place to stay for Rumble Skate event

Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
Stayed 5 nights in Sep 2022
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit had everything we needed for our stay
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!
Verified review

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
Stayed 2 nights in Jul 2023
Verified review

8/10 Good

MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stopover in Mackay. Self contained unit. Close to all ammenities.
Stayed 5 nights in Sep 2022
Verified review

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helped me with an early check in
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online & came to the property to find they had no rooms & weren’t sure how the booking went through but were able to work it out & give me a beautiful 2 bedroom unit it was huge & beautiful!!
Stayed 1 night in May 2024
Verified review

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, good value for money.

Overall good value for money, convenient location. Had a small issue with the TV not working, but no big deal as it was a late night stay anyway so I didn't bother contacting anyone about it. Would stay here again for the convenience on my next visit.
Stayed 1 night in Jul 2024