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ibis Mackay

Property class: 4

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Photo gallery for ibis Mackay

A modern hotel with a prominent 'HOTEL' sign, a covered entrance, and a visible 'Mark' sign in the background.
A bar area with shelves of wine bottles and a rack of wine glasses.
A modern bar area with a bar counter, stools, and a television screen displaying sports.
Meeting facility
A modern lounge area with a sofa, armchairs, and a coffee table. There is a large digital display on the wall and a view of the outside through large windows.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
$91 nightly
The current price is $100 total
Total with taxes and fees
Nov 20 - Nov 21

Explore the area

View in a map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740
  • Place, Mackay Regional Botanic Gardens
    ‪5 min drive‬
  • Place, Harrup Park
    ‪6 min drive‬
  • Place, Great Barrier Reef Arena
    ‪6 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪2 min walk‬

Room options

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, desk, chair, kitchenette, and a TV.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a wardrobe, and a television.

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(48 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room, 1 Queen Bed

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Superior Room, 1 Queen Bed

  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a wardrobe, and a large window.

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(5 reviews)
  • 187 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

A hotel room with a bed, a TV, a desk with a chair, a closet, and a shower area.

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Superior Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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  • Pool
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4.4 out of 5, Excellent, 775 reviews
$94 nightly
The price is $94
Dec 6 - Dec 7
Total with taxes and fees
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About the neighborhood

Mackay

With a stay at ibis Mackay in Mackay (South Mackay), you'll be within a 5-minute drive of Mackay Basketball Stadium and Harrup Park. .This hotel is 2.5 mi (4 km) from BB Print Stadium and 2.6 mi (4.3 km) from Great Barrier Reef Arena.

What's nearby

  • Mackay Regional Botanic Gardens - 5 min drive - 2.6 miles
  • Harrup Park - 6 min drive - 3.0 miles
  • BB Print Stadium - 6 min drive - 3.0 miles
  • Mackay Leisure Centre - 6 min drive - 3.2 miles
  • Great Barrier Reef Arena - 6 min drive - 3.2 miles

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 3 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪KFC - ‬6 min drive
  • ‪McDonald's - ‬7 min drive
  • ‪BP - ‬8 min drive
  • ‪The Cheesecake Shop Mackay - ‬8 min drive

About this property

ibis Mackay

Ibis Mackay offers 152 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. LED televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Mackay hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Make yourself at home in one of the 152 air-conditioned rooms featuring refrigerators and LED televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Enjoy recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Stop by TurBARlence for lunch, dinner, or brunch, where this bar/lounge specializes in Modern European cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
TurBARlence - This pub specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property class

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

ibis Mackay Hotel
ibis Mackay
ibis Mackay Hotel
ibis Mackay South Mackay
ibis Mackay Hotel South Mackay

ibis Mackay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 339 out of 615 reviews
Rating 8 - Good. 188 out of 615 reviews
Rating 6 - Okay. 48 out of 615 reviews
Rating 4 - Poor. 25 out of 615 reviews
Rating 2 - Terrible. 15 out of 615 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to be so close to airport - good services available
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the airports
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, good facilities
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. The room was clean, tidy, and well-presented, with comfortable beds and everything we needed. The staff were friendly, welcoming, and happy to help whenever we had questions. There was plenty of convenient parking, which made coming and going easy. Overall, the motel was quiet, comfortable, and great value for money. I would happily stay here again and recommend it to other travellers.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location nice breakfast!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay for a night while in transit. Handy location next to airport terminal. Deep fryer was out of action so restaurant had limited options. Would stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Well kept rooms.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked this property I didn't look at the location well besides the name of the Hotel Group and City. In the end the location was perfect for what we needed, easy to find and had everything we needed. The restaurant on site was extremely handy also.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Good facilities and restaurant
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for a night to stop off on the way up coast. It was perfect for what we wanted, just a place to sleep for the night before heading off in the morning. The room was clean and perfect for the night. It had free parking for guests and right next to the airport for those travelling by plane. The staff were really friendly and helpful.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Great location, pitty you get slugged $3.50 for a taxi as it has to go via the airport terminal. Room service cuts out early so be wary of a flight after 8pm. No bottled water in rooms. Otherwise couldn't complain
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and the hotel was clean and cool.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and the staff were exemplary
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay
Stayed 2 nights in Aug 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy room. As a chef i can definitely recommend the restaurant and food. Great service and ease of check-in.👍
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, just what I needed to be close to airport.
Stayed 1 night in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped here for an overnighter and it was great.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to have microwave in the rooms also.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place when traveling
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, easy access to airport and great meals: room service or restaurant downstairs.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great having a hotel right next to the airport, cheery staff and a goo diversity of food.