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Qoya Palace - Machupicchu

Property class: 3

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Photo gallery for Qoya Palace - Machupicchu

A restaurant with wooden tables and chairs, large windows, and hanging wicker lamps.
A modern living room with a blue sofa set, a coffee table, and a kitchen area in the background.
A group of people seated at a table with a mountain view through large windows.
A modern lobby with a reception desk, seating area, and a staircase.
The exterior of a hotel with a sign reading "Qoya Palace".

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
124 Chump'i wiñay, Machu Picchu, Cuzco, 08681
  • Place, Historic Sanctuary of Machu Picchu
    ‪1 min walk‬
  • Place, Manco Capac Square
    ‪7 min walk‬
  • Place, Aguas Calientes Hot Springs
    ‪12 min walk‬

Room options

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a wooden wardrobe, a desk with a lamp, a chair, and a television on the wall.

Standard Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Triple Room

A hotel room with three neatly made beds, each with a patterned bedspread and a white pillow. A vase with yellow flowers is placed on the nightstand between the beds.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Family Double Room

A hotel room with a bed, a wooden wardrobe, a bathroom with a sink, and a mirror.

Family Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Comfort Single Room

A hotel room with a bed, a wooden wardrobe, a desk with a lamp, a chair, and a television on the wall.

Comfort Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

View all photos for Comfort Room

A hotel room with a bed, a chair, a nightstand, and a vase with flowers.

Comfort Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Machu Picchu

When you stay at Qoya Palace - Machupicchu in Machu Picchu, you'll be in the suburbs, just steps from Historic Sanctuary of Machu Picchu and 11 minutes by foot from Aguas Calientes Hot Springs. .This hotel is within close proximity of Manco Capac Square and Butterfly Farm of Machu Picchu.

What's nearby

  • Historic Sanctuary of Machu Picchu - 1 min walk - 0.0 miles
  • Manco Capac Square - 7 min walk - 0.4 miles
  • Aguas Calientes Hot Springs - 12 min walk - 0.7 miles
  • Butterfly Farm of Machu Picchu - 12 min drive - 1.2 miles
  • Manuel Chavez Ballon Site Museum - 13 min drive - 1.7 miles

Getting around

  • Machu Picchu Station - 4 min walk

Restaurants

  • ‪La Boulangerie de Paris - ‬5 min walk
  • ‪Full House Peruvian Cousine - ‬4 min walk
  • ‪Hot Springs 2 Restaurant - ‬7 min walk
  • ‪Pueblo Viejo - ‬6 min walk
  • ‪Mapacho Craft Beer - ‬4 min walk

About this property

Qoya Palace - Machupicchu

Qoya Palace - Machupicchu offers 20 accommodations. This Machu Picchu hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Bathrooms include showers. Housekeeping is offered daily and change of towels can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 20 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include desks, and housekeeping is provided daily.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and tour/ticket assistance.
A complimentary English breakfast is served daily from 7:00 AM to 9:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
A complimentary English breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free English breakfast available daily 7:00 AM to 9:00 AM
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Champagne service

More

  • Desk
  • Laptop workspace

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: PEN 50

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: PEN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 20600040139

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies

Property is also known as

Qoya Palace Machupicchu
Qoya Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel
Qoya Palace - Machupicchu Machu Picchu
Qoya Palace - Machupicchu Hotel Machu Picchu

Qoya Palace - Machupicchu Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 34 out of 66 reviews
Rating 8 - Good. 7 out of 66 reviews
Rating 6 - Okay. 18 out of 66 reviews
Rating 4 - Poor. 4 out of 66 reviews
Rating 2 - Terrible. 3 out of 66 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely helpful!
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Mario

Liked: Cleanliness, staff & service
There are not many nice hotels in Aguascalientes- this is passable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Glory

Liked: Cleanliness, staff & service, amenities
Staff were friendly. Location is good. Walkable from Tran station. Lots of restaurants nearby.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

RONAK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean, staff was great. Only two electrical outlets and nothing near bed. Made it difficult for charging and sleeping with my travel cpap. No room air conditioning but cooler climate so not a huge deal. I would try another place next time.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needed liquid soap there is only little dry bars of soap. Break fast wasnt that good at all. The leave keys on the counter . I kept mine in my pockets. I didnt leave it on the counter when i went for walks.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

xinkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
yes
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

somi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station and friendly staff.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Zhongyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are very friendly and the location is pretty safe and convenient
Verified review

10/10 Excellent

Émile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to train station and close distance to restaurants and shopping. Service was great.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at hotel !!

Picked a middle of the road hotel and was nice!!
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Korynth

Liked: Cleanliness, staff & service
Not like what was promised on the website...but I did really like the hotel cat
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property in a quiet but central location. The included breakfast on the rooftop is very nice and tasty with fresh coffee, juice, fruit, eggs, toast and avocado. Comfortable rooms and good hot water and AC!
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay!

New building, lovely staff, just a 5 minute walk to the bus station for Machu Picchu, and the train station. Breakfast is on their top floor with gorgeous views of the mountains and the Urubamba river.
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

patrick

Very friendly hosts. Let usstore our luggage after checkout
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Ilinca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel close to the train station. The host was absolutely incredible and dis everything in order for us to have a nice experience. I will be back.
Stayed 1 night in May 2023
Verified review

6/10 Okay

Ayesha

Liked: Cleanliness, amenities, property conditions & facilities
This was a decent hotel. The only issue was that most of the staff did not speak much English, making communicating difficult but not impossible. It was right next to the drop-off from the train station, so it took us less than 5 minutes to walk to the hotel once we arrived by rail. The location was great, very central!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities
Excellent service from the staff. Stored our luggage when went up to Machu Picchu and let us use their lobby to wait for our scheduled trains
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly. Breakfast made to order!
Stayed 2 nights in Dec 2023
Verified review

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and nice. Was a bit worried that it was close to rail but actually heard no noise at all.
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Qoya Palace - Machupicchu was fantastic! From the moment I arrived, the hotel staff provided exceptional service, even arranging a pickup from the train station, which made my arrival seamless and stress-free. The hotel itself is beautiful. The staff was friendly, attentive, and always willing to help with recommendations or any requests. The location was perfect—close to everything in Aguas Calientes, yet still peaceful. Breakfast was great, with a nice selection of fresh options to start the day. I highly recommend Qoya Palace for anyone visiting Machu Picchu!
Stayed 1 night in Mar 2025
Verified review

6/10 Okay

Martha

Liked: Cleanliness, staff & service, amenities
The service was very pleasant and helpful. They answered questions and if you needed something they would help out right away. Pleasant family owed hotel. Brunch was real good. Area close to shops.
Stayed 2 nights in Nov 2023
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Poor Services in a Beautiful Clean Hotel

I liked the good location near the train station. But Aguas Calientes is so tiny, you can get anywhere in little time. The entire hotel looks very good, very modern and it is very clean! Their services are terrible, tough: very poor breakfast, very cold room (with no heating at all!), barely running warm water (had to leave the water run until it became warmer). Very kind staff, comfortable lobby. I loved the 7th floor where they served breakfast: stunning views of the Urubamba!
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Yaniv

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice experience. Great Shower. lol.
Stayed 1 night in Mar 2023