My experience at Suites by the Airport (6623) was the worst. I arrived for check-in at 11:00 a.m., but there was no manager available to open the office. The manager did not show up until around 2:00 p.m. During that time, guests who needed to pay for their stay were locked out of their rooms because their key cards had been deactivated. The laundry room was also inaccessible because payments could not be processed without the manager present.
There were handicapped individuals waiting outside for hours, along with other guests sitting in their cars waiting for assistance. Once I finally got into my room, I found the floors extremely dirty. After walking around in my socks, they turned black from the filth on the floor.
I also had to call the office every day because of loud music and people hanging out in the parking lot like it was a block party. Several long-term guests complained that every time they paid rent, the amount was always higher than expected. I call the number to the property over 10 times went to voicemail. I call corporate they said nothing that they can do. I have to wait until someone shows up!
Overall, the experience was very unprofessional, stressful, and unacceptable.