The room was great, bed kinda hard, and there was an issue with the dish washer in room 223; However, the lovely receptionist ( Dani i think someone called her? Red long straight hair, glasses, always wearing a golden cross necklace, and very soft spoken.) Got us all sorted out and helped switch our rooms. She made the whole experience 10× better! She was easy to talk to, social, kind, and especially good with kids! Now imagine my surprise when I see her being berated, talked down to, and plain out disrespected by (i assume) the gm! One nighy while i was waiting on my uber he walks up to her, demands her badge, and rudely snatches it from her without even telling her why! Then a night or two ago hes snappy with her when all she did was ask a question about a seminar! Had it not been for him I wouldve rated full stars.