2/10 Terrible
Shawnda
Traveled with group, Traveled with family
Oct 5, 2025
Disliked: Cleanliness, amenities
We checked in really late , the guy at front desk was very nice considering he was dealing with multiple complaints at the time we were checking in. When we got to the room it was nothing like the pictures posted on here: the room was smaller, no sofa as pictured. We noticed Live and dead Bugs in the sink, in the tub coming out of fixtures and mixed in with what was supposed to be clean towels. The water would not get hot after running for at least a minute, water pressure was low in the sink (didn’t try bathtub) Had Black mold in the bathroom and on ceilings.the light fixtures were old and the light bulbs looked like they were about to fall out. The room was dirty, musty smell, stains on bed linens and chairs. Requested a different room, he switched us to a single bed room (there were 4 of us) and said that was the only one available, but that room was just as dirty. Because it was so late, he said no cleaning service available, we requested a refund and although he was willing to accommodate he said that since we purchased thru a third party that he could not. Note : there was another customer in front of us who had similar complaints plus was complaining about being billed twice. We ended up leaving and finding another hotel as we believed it was just too unsanitary for us to stay. The outside of the hotel did look ok but it was dark so cannot confirm.
Shawnda
Stayed 2 nights in Oct 2025
