Staff was super friendly, room was clean. Shuttle to/from airport wasn’t in service, but hotel provided complimentary Lyft. It was a bit of a hassle cus we had to call the hotel 8x before someone finally picked up, quick ride tho.
In the end we were super stressed but once we got to the hotel we were greeted with kind, caring, excellent customer service and a clean room on the top floor. Unfortunately the AC, when on, smelled putrid. The days were warm which had our room stuffy, so we left the one window wide open day and night. This would had been fine but the noise from the dogs barking, busy highway 5, and 2:00am freight train gave us no quiet and even less sleep. In the morning the construction would be started on the rooms around us.
Visited for HHN at Universal, on the day we got up to get ready and head to the park the water in the building was shut off due to the refurbishment of the rooms around us. This put a delay on our plans for the day unfortunately. Luckily the water shut off was not super long. Easy, fast ride to/from the park in an uber.
Pool and hot tub worked, which we used, and towels were provided.
Breakfast in the AM is definitely grab and go- coffee, cereal, microwave egg sandwiches, fruit and yogurt, but handy when u don’t have a kitchen. Kept very tidy.
Not a perfect stay but worked for 2 nights for my kid and I to go to Universal.
Highly recommend La Bamba Caribbean Restaurant for dinner, walking distance from hotel.