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Hotel Genova

2.5 star property

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Photo gallery for Hotel Genova

Front of property
Outdoor pool
Quadruple Room, Non Smoking | Free WiFi, bed sheets
Free daily continental breakfast
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
The current price is $41
$41 nightly
$41 total
Jun 18 - Jun 19

Explore the area

View in a map
523 Las Heras, Los Andes, Región de Valparaíso, 2100000
  • Place, Archaeological Museum of the Andes
    ‪4 min walk‬
  • Place, Museo Antiguo Monasterio del Espíritu Santo
    ‪6 min walk‬
  • Place, Museo Arqueológico
    ‪6 min walk‬

Room options

View all photos for Double Room, 1 Double Bed, Non Smoking

Double Room, 1 Double Bed, Non Smoking | Free WiFi, bed sheets

Double Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Single Room, 1 Large Twin Bed

Single Room, 1 Large Twin Bed | Free WiFi, bed sheets

Single Room, 1 Large Twin Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Quadruple Room, Non Smoking

Free WiFi, bed sheets

Quadruple Room, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds
  • Free WiFi

View all photos for Family Room, Multiple Beds, Non Smoking

Free WiFi, bed sheets

Family Room, Multiple Beds, Non Smoking

  • Sleeps 5
  • 5 Twin Beds
  • Free WiFi

View all photos for Triple Room, Non Smoking

Triple Room, Non Smoking | Free WiFi, bed sheets

Triple Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed OR 3 Twin Beds
  • Free WiFi

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About the neighborhood

Los Andes

With a stay at Hotel Genova in Los Andes, you'll be a 4-minute walk from Archaeological Museum of the Andes and 5 minutes by foot from Museo Antiguo Monasterio del Espíritu Santo. .This hotel is 1 mi (1.6 km) from Museo Arqueológico and 2.1 mi (3.4 km) from Calle Larga Square.

What's nearby

  • Archaeological Museum of the Andes - 4 min walk - 0.3 miles
  • Museo Antiguo Monasterio del Espíritu Santo - 6 min walk - 0.3 miles
  • Museo Arqueológico - 6 min walk - 0.3 miles
  • Termas El Corazón - 9 min drive - 5.9 miles
  • Santuario Teresa de Los Andes - 15 min drive - 9.2 miles

Restaurants

  • ‪Centro Español Los Andes - ‬4 min walk
  • ‪La Primavera - ‬3 min walk
  • ‪Tres Decadas - ‬2 min walk
  • ‪Café- Boutique Rose - ‬4 min walk
  • ‪El Vagón - ‬4 min walk

About this property

Hotel Genova

Hotel Genova offers 21 accommodations with shared/communal kitchens and complimentary toiletries. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Cable television is provided. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 21 guestrooms featuring refrigerators and microwaves. Prepare your meals in the shared/communal kitchen. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden.
A complimentary continental breakfast is served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, microwave in a common area, and refrigerator in a common area. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Microwave
  • Refrigerator
  • Shared kitchen access

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Hotel Genova Los Andes
Genova Los Andes
Hotel Hotel Genova Los Andes
Los Andes Hotel Genova Hotel
Genova
Hotel Hotel Genova
Hotel Genova Hotel
Hotel Genova Los Andes
Hotel Genova Hotel Los Andes

Hotel Genova Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 51 reviews
Rating 8 - Good. 12 out of 51 reviews
Rating 6 - Okay. 4 out of 51 reviews
Rating 4 - Poor. 6 out of 51 reviews
Rating 2 - Terrible. 9 out of 51 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

CARLOS DANIEL

Liked: Cleanliness, staff & service
Personal amable.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The staff wasn’t very friendly Good place to stay.
Stayed 1 night in May 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service
A lovely building in a nice street run by the kind Andries, nice pool. Would be a good idea to have a keycode entry as we were locked outside waiting to get in and the doorbell woke us up when sleeping.
Stayed 2 nights in Mar 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

You get what you pay for! :(
Stayed 1 night in Mar 2024
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Attentive staff & Great location!

We went to Los Andes for the weekend and stayed at Hotel Genova for 3x nights Fr-Mo. We booked a room with double bed with bathroom, it was quite cozy but spacious enough just for the weekend. Our room was conveniently located at the back of the hotel, right next to backyard door that led to a cute little outdoor area with seating area and pool. Hotel staff were super friendly and helpful (the included continental breakfast was simple but still perfect to start the day without having to look for a breakfast place. The kitchen is not really available, there’s just a fridge (that isn’t located inside the kitchen), but the lovely house lady let me use the kettle. The only bummer was that the price in hotels.com didn’t match the actual price in Chilean pesos. When the total price on hotels.com showed $180, the actually price was $213. Nonetheless we enjoyed our stay very much in this great location!
Stayed 3 nights in Dec 2023
Verified

4/10 Poor

Paulo Cesar

Disliked: Cleanliness, property conditions & facilities
Banheiro precário, quarto precário, piso precário
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Eugenia

Liked: Cleanliness, amenities, property conditions & facilities
Buenooo
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Daniela

Liked: Staff & service
El personal atento. La habitación bien para pasar una noche. El baño tenía mal olor.
Stayed 1 night in Jan 2026
Verified

8/10 Good

belen

Liked: Cleanliness, staff & service
Bien
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jeane K

Liked: Cleanliness, staff & service, amenities
Equipe, o atendente fala em português ajudou muito. Quarto simples atendendo a necessidade coerente com o preço.
Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Priscilla

Disliked: Cleanliness, amenities
Limpeza e condições do quarto bem ruim.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Camila

Liked: Cleanliness, staff & service
O atendimento foi o ponto alto. Muito bom. Já a hospedagem é condizente com o valor pago. É uma boa opção para uma hospedagem curta e com bom custo benefício.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un Lugar acogedor y agradable.
Stayed 2 nights in Aug 2025
Verified

4/10 Poor

Carolina

Mala experiencia

Llegué al lugar y ni siquiera aparecía mi reserva. Me tuve que ir a buscar otro lugar
Stayed 1 night in May 2025
Verified

10/10 Excellent

Marcelo

Por inconvenientes ajenos al Hotel no pudimos alojarnos en el mismo, pero al llegar ya nos tenían una opción muy buena para alojarnos en la ciudad de Los Andes. Estamos muy agradecidos por toda la buena predisposición y voluntad para conseguir alojamiento a nuestra familia. Regresaremos con total seguridad
Stayed 1 night in May 2025
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No volvería. Pésima gestión. Servicio Demasiado por lo bajo.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Anibal

Nunca fue registrada la reserva, de hecho no tenía capacidad de entregar el servicio, mala la comunicación de Expedia con el hotel
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Carlos

Liked: Staff & service
Razoável. Vale a pena pela localização . Pousada simples apenas para dormid
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención y muy buena predisposición ante cualquier consulta. Muy cómodo y seguro.
Stayed 1 night in Apr 2024
Verified

2/10 Terrible

Jano Rodrigo

Disliked: Cleanliness, staff & service, property conditions & facilities
Un desastre no nos tomaron en cuenta la reserva que hicimos. Llegamos desde mendoza y nos dijeron que no tenian anotada la reserva. Tuvimos que buscar otro hotel. Patetico no vayan.
Stayed 1 night in Apr 2024
Verified

8/10 Good

klaus-peter

Liked: Cleanliness
Disliked: Room comfort

Günstig und Klein aber teils sehr laut

Kleines älteres Hotel - für eine Nacht ok. Ein riesen Nachteil - man hat keinen Schlässel für Haupteingang und jeder muss klingeln das Rezeption kommt und aufmacht. Mein Zimmer (Nr.1) lag direkt neben Eingang und die ganze Nacht geklingel bis der letzte Gast wieder da (3Uhr dann Ruhe) - ab 6 die ersten abgereist... Nachtruhe ist anders. Daher unbedingt Zimmer abseits Eingang verlangen. Personal sehr nett und Hilfsbereit
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Raul angel

Liked: Staff & service, amenities, property conditions & facilities
Tiene estacionamiento dentro de la propiedad
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Antonia Dolinda

Disliked: Cleanliness, amenities, property conditions & facilities
Es un edificio deprimente,me cobraron más de lo acordado,el desayuno muy escaso pedí edulcorante y no tenían ,nos terminaron de llenar las tazas de leche con agua ,el estacionamiento incómodo,,la puerta de la habitación estaba toda sucia ,en resumen orrible
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente atención

Antes de llegar, les contacté para confirmar la reserva y el encargado fue muy amable en responder. Al llegar fue un ambiente muy amistoso y se nos entregaron distintas facilidades para nuestra estadía y nos ayudaron con información sobre otros lugares que visitaríamos.
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

ELIZABETH CARMEN

Disliked: Staff & service, property conditions & facilities

Incumplimiento de reserva

El hotel no reservo nuestra habitación, a pesar de estar permanentemente en contacto, avisando la demora. Cabe destacar que el viaje tuvo una demora de cinco horas, originada en la aduana chilena. A pesar de haber avisado con anterioridad, y reiterado telefonicamente dos veces, que llegabamos a las 23 horas, desde las 22 recibimos mensajes y llamada de quien dijo ser el dueño. Finalmente no cumplió su compromiso. Esto fue un grave problema para nosotros, que habíamos confiado en la seriedad de la plataforma Hotels.com
Stayed 1 night in Jan 2023